Uksoccershop Reviews 

10,234
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Evaluating 1,143 reviews, most reviewers were somewhat happy with their experience overall. Reviewers frequently praise the high quality of the merchandise received and express satisfaction with the ordering process being straightforward and selection being good. Many consumers found the transactions to be smooth, with some noting very quick dispatch and delivery times for their items. However, a few other people also felt that the delivery timelines are inconsistent, such as paying for next-day service only to wait several days. Some buyers mentioned receiving items that were not the correct design or had manufacturing flaws, like specific incorrect stripes on the shirt. Moreover, several people experienced significant issues with stock availability and order updates, including receiving items that were back-ordered without prior clear notice. Other issues noted involved difficulties in securing refunds or receiving items within expected windows.

What people talk about most

Product

People report ambiguous experiences with product, as feedback regarding quality and availability varies... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with experiences varying significantly among... See more

Order

Customers consistently note ambiguous experiences with order processes, highlighting a mix of swift... See more

Quality

Customers had positive experiences with quality, often describing items as top notch and amazing. Reviewers... See more

Service

Clients share ambiguous opinions on service, reflecting a significant split in their overall experiences.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I'm really happy with the shirt, after ordering and looking at some of the reviews, i did start to worry, because alot were quite negative. Whilst the delivery wasn't the quickest, looking at the time... See more

Rated 4 out of 5 stars

I ordered the shirt which was a very reasonable price , I received the shirt quite quickly . Definitely recommend.

Rated 5 out of 5 stars

Fabulous experience from start to finish. Bought retro Cardiff City shirt with name and number for a birthday gift. From ordering, to delivery (around 4 weeks, 5-6 weeks was advised so early) absolute... See more

Rated 5 out of 5 stars

Only supplier who could supply both sizes I wanted ✔️Goods arrived bang on time and properly packaged✔️ Price was competitive✔️First class on - line supplier✔️ Only negative - tried to visit new outl... See more


Answered by reviewers

Created with AI, based on reviewer opinions






Company details

  1. Activewear Store

Written by the company

UK Soccer Shop has been supplying football fans around the world since 2004. Over the past 20 years, we have shipped more than 2 million orders to customers across the UK and internationally. We offer one of the widest selections of football shirts, kits and merchandise online, covering major clubs and national teams alongside harder-to-find teams from around the world. We also provide personalised printing, allowing customers to add names, numbers and badges to many products. UK Soccer Shop is an independent UK business, and all merchandise is sourced through official brands and established suppliers. We value every customer’s feedback. Our team works continuously to improve our product availability, delivery communication and customer service, and we encourage customers to contact us directly if they need assistance with an order.


Contact info

3.5

Average

TrustScore 3.5 out of 5

10K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 0% of negative reviews

Typically replies within 1 week

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3.5

All reviews

(10,234)

1,154 reviews in the last 12 months

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Rated 5 out of 5 stars

Easy to use

Easy to use - ordered a Belgium shirt and received it two days later. Process was easy and service excellent.

July 6, 2026
Unprompted review
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Rated 1 out of 5 stars

They seem to be mis-selling products

They seem to be mis-selling products. Adidas selling "Authentic" matchday kits and also "replica" kits. The replica kits are being sold by UKsoccershop for the price of the Authentic kits. On the adidas website, the Authentic kits are selling for GBP 125 whilst the Replica kits go for GBP 80. I would seriously advise against purchasing official adidas merchandise from here! A customer support individual told me that they were aware that they do this too!

August 3, 2026
Unprompted review
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Rated 1 out of 5 stars

No order received after 6 weeks

I have ordered a shirt with this company almost 6 weeks ago for my grandson birthday and have yet to receive the item and no refund.please do not waste money buying from this company. Only a generated same email is sent out every.time.my grandsons birthday has gone now. So disappointed.

June 30, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible company

Absolutely terrible experience. I ordered a football shirt on 20 July after the website stated it would be dispatched within 1–2 business days (5 business days at the latest). At no point before I paid was there any indication that the item was a pre-order or that they didn't actually have it in stock. Several days later, after hearing nothing, I checked my order status myself and only then discovered they were waiting for the manufacturer to supply the shirt before they could fulfil my order. Had this been made clear before checkout, I would never have placed the order. I then tried contacting the company repeatedly, sending around 10 emails and submitting an enquiry through their website, but I received no response whatsoever. It wasn't until I initiated a chargeback through my bank that they suddenly processed a refund. That says everything about their customer service. If you value honest stock information, communication and timely delivery, I'd strongly recommend buying from somewhere else.

August 2, 2026
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Rated 5 out of 5 stars

I made contact with customer service…

I made contact with customer service via email regarding a return that was slightly out of the returns date but the company were very understanding and receptive to my request to return the unwanted item. I was offered store credit which I used to put towards an item that I purchased. Communication was excellent the understanding offered to me for the return was much appreciated.

Highly recommended.

July 30, 2026
Unprompted review
Rated 1 out of 5 stars

Order not received no refund emails…

Order not received no refund emails ignored
customer service non existent.I placed an order on the
16 July and have not received it.PLEASE PLEASE DO NOT
IGNORE ALL THESE BAD REVIEWS.You do so at your own
cost. This company does not deserve to exist they are nothing but a scamming bunch of scumbags

July 16, 2026
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Rated 1 out of 5 stars

No response until too late

Immediately after ordering, I had a sinking feeling. listing said jersey was authentic. Which means on-field jersey. So I wrote, and asked politely to cancel if it was not an authentic on-field. No one responded to 4 emails within 4 days. item shipped. it wasn't authentic. and the numbers applied were generic, not from the federation of the US jersey. I wrote again. This time got a reply and told that's just what they do. I disputed and lost. Brutal. buyer beward.

July 10, 2026
Unprompted review
Rated 5 out of 5 stars

Good quality kit

I got myself a Torino training top and a Messi Argentina top for my daughter. Both are good quality with quick delivery. Will definitely use again.

July 27, 2026
Unprompted review
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Rated 1 out of 5 stars

Do not order products from this company.

Do not order products from this company. I received the wrong order - incorrect description from their website - with insects present on the product within the enclosed bag. Sent a number of emails, tried phoning - nothing. Sent the product back with an accompanying note - again no response of any kind. Be warned, this is not a business you want to be involved with.

June 25, 2026
Unprompted review

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