What a pleasure. I decided to buy some lovely expensive pants for my fiancée before travelling to see her in China but left it a bit late. Thankfully Ultimo despatched the pants quickly and via... See more
Ultimo
Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Love the quality of the products but have had problems getting a good fit recently. I don't know if its the styles but whatever I try they simply don't fit me correctly which I find strange when I... See more
Ordered online. Useful chart for ordering a body which told you which size to get relative to both bra and dress size. Arrived quickly, no issues with delivery. Fits well, very comfortable. Would reco... See more
Company replied
A little disappointed. I'm sure they would be great on the right person and I can see why they are so popular. They will definitely hold you in a bit but you will likely spill out over other side's in... See more
Company details
Information provided by various external sources
An icon of modern British lingerie. Shape your world with beautifully crafted, confidence-boosting underwear. Look and feel your best every day. The idea behind Ultimo stemmed from the realisation that there was a gap in the market for a comfortable cleavage enhancing bra. Ultimo set out to recreate the enhancement effect with the convenience, comfort and affordability of a quality everyday undergarment. Following three years of development, the Ultimo bra was invented with it's patented gel inserts and the bra was launched in August 1999. Ultimo now has a presence worldwide with a range of lingerie which has attracted the attention of international celebrities and the general public alike.
Contact info
8 Redwood Crescent, G74 5PA, Glasgow
- 0345 130 3232
- enquiries@ultimo.co.uk
- www.ultimo.co.uk
Great prompt service
October 24, 2017
Unprompted review
Advertisement
Really pleased with the body
Really pleased with the body, sizing is just perfect
Will buy from company in the future.
October 24, 2017
Unprompted review
Holds everything in nicely
Holds everything in nicely. Im tall at 5ft 9 so the body is slightly snug.
October 24, 2017
Unprompted review
I emailed customer services over a week …
I emailed customer services over a week ago and still haven’t had a reply! So I’ve sent my items back!!!
October 20, 2017
Unprompted review
Reply from Ultimo
Hi Donna,
Many thanks for taking the time to leave feedback regarding your recent order. We are so sorry to hear that you have not received a reply to your query and hope that you will accept our sincerest apologies for the inconvenience caused. We have looked into this for you and unfortunately have been unable to locate your message on our system- we are however currently investigating this matter to ensure that it is resolved as soon as possible. In the meantime, a member of our Customer Service Team has messaged you directly to discuss your query.
We do apologise again for this matter and if there is anything further that we can assist with at all please do not hesitate to contact us as we are always happy to help.
Kind regards,
Ultimo x
Fast, easy service but very poor product fit
Fast, easy service but product very sub-standard on this occasion.
October 20, 2017
Unprompted review
Reply from Ultimo
Hi Sandy,
Thank you for your recent order and for taking the time to leave a review regarding your purchase at Ultimo.
We are happy to hear that you were pleased with our service, however we hope that you will accept our sincerest apologies that your order was not as expected. Please feel free to contact enquiries@ultimo.co.uk at your earliest convenience to discuss this matter further as we welcome all customer feedback regarding our products and service.
We do apologise again for this issue and if we can assist with anything further at all please do not hesitate to get in touch.
Kind regards,
Ultimo x
Advertisement
My order never turned up
October 20, 2017
Unprompted review
Reply from Ultimo
Good Afternoon,
We are so sorry to hear that you have yet to receive your order and hope that you will accept our sincerest apologies for this issue.
We have looked into this for you and can see that your order is currently with Royal Mail. A member of our dedicated Customer Service Team has now contacted you directly to discuss this matter. We do apologise again for any disappointment this delay has caused and will do all that we can to ensure this is resolved for you as soon as possible. If there is anything further that we can help with in the meantime please do not hesitate to get in touch and we shall look into any queries for you straight away.
Kind regards,
Ultimo x
Innovative product but spoiled by cheap components :/
Dream boost wire free plunge.
The product I bought seemed innovative - a wireless bra that had support - everything I have been looking for since traditional wires make my ribcage tender.
This product had great potential but the straps were very cheap with sharp edges - I was hopeful that after a few washes they might soften but they did not, they just rolled and twisted. Such a shame that what could be a great product has been spoiled by cost savings of what must be a few pennies on the elastic straps. Could not bear to wear for any time at all as the straps were so uncomfortable on the skin.
October 19, 2017
Unprompted review
Reply from Ultimo
Good Afternoon,
Many thanks for your recent order with us and for taking the time to leave a review. We sincerely appreciate all of the feedback we receive from our customers and are so sorry to learn that you were disappointed with your item. We shall review this matter internally with our Quality Control Team who will ensure that this is investigated as soon as possible. In the meantime if there is anything further that we can assist with please do not hesitate to get in touch as we are always more than happy to help.
Kind regards,
Ultimo x
Ordered black body 3 weeks ago
Ordered black body 3 weeks ago, still haven't received it yet. Emailed Ultimo 2 days ago and still no update... although they have my £48! Next step email Michelle Moan???
October 19, 2017
Unprompted review
Reply from Ultimo
Thanks for your feedback Jane.
I'm sorry you're having trouble with delivery.
I believe this is now being dealt with by our customer service team.
Love Ultimo x
Excellent product
Excellent product, I was very happy with it and it arrived very quickly. Would definitely order from Ultimo again.
October 17, 2017
Unprompted review
Reply from Ultimo
Thanks for your feedback Becca,
We're glad you're happy with your product :)
Love Ultimo x
Advertisement
Fabric made me quite hot although the …
Fabric made me quite hot although the overall garment looked very nice
October 17, 2017
Unprompted review
Good company
Easy to website to navigate, great products. Standard deliveries do take a while because they use Royal mail, if they used the courier Hermes I would have given them five stars!
October 17, 2017
Unprompted review
Love there underwear
Love there underwear, won't wear anything else now 😊
October 17, 2017
Unprompted review
Excellent service
Excellent service. Goods arrived next day as requested .Will definitely use your service again.
Definitely would recommend a friend to your company .
October 14, 2017
Unprompted review
Advertisement
The sizè guide was very helpful
The sizè guide was very helpful. I've had this product for years now but then thought I would like to have another pair. I bought 34e the first time but realised part of my breast comes out. Decided to use Ultimo size guide this time and went up a size 34f. It was perfect! Can't wait to wear it underneath my backless top. Thank you Ultimo!
October 13, 2017
Unprompted review
PId for next day delivery but instead …
PId for next day delivery but instead of putting through letterbox or neighbour they took it away and not available till Monday . Needed for wedding Sunday so will b returned
October 13, 2017
Unprompted review
Reply from Ultimo
Good Afternoon Carol,
Really sorry to hear you've had trouble with your order.
Express orders placed before 3pm Mon-Fri will be dispatched on the same day. Orders placed after 3pm will be dispatched the following day. Please not that Express service orders placed after 3pm on a Friday will be dispatched on Monday to arrive Tuesday. Having checked your order it was placed after 3pm on the Thursday. We do not provide a Saturday delivery service.
Apologies for any inconvenience caused.
Love Ultimo x
Website homepage offered a free garter …
Website homepage offered a free garter with bridal purchase but offer code didn't work. Sent an email to to customer services and received no response.
October 13, 2017
Unprompted review
Takes too long for international shipping
Takes too long for international shipping. Still cannot receive the product after the purchase of about 2 weeks....
October 11, 2017
Unprompted review
Advertisement
The service was good
The service was good: website easy to use, they used an excellent courier and the product arrived in ample time. Would buy from them again.
October 11, 2017
Unprompted review
Quick delivery and good quality product.
October 10, 2017
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.