Ultrahuman Reviews 

I'm on my 6th ring. When the ring is working, its good. But it won't work for long, each ring dies within 6 months. It helps to not let it go empty, but still it is terrible. Support is fine but will always send you the same messages even though you've been doing the steps they recommend. Would recommend another brand that lasts longer.

Terrible customer service that doesn’t solve your problem and just keeps delaying. The ring is good until after 6 months when it just becomes faulty after 6 months so if your happy with spending 300 pounds for the ability to use it for 6 months then it’s good.

Aqui está uma versão para o Trustpilot, objetiva, factual e com potencial de chamar a atenção da equipe de Customer Care sem soar exagerada.

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★☆☆☆☆

I wanted to like the Ultrahuman Ring, but my experience with both the product reliability and customer support has been extremely disappointing.

In approximately one year, I have gone through three rings, and the replacement currently awaiting shipment will be my fourth Ultrahuman Ring.

The latest replacement was delivered on June 8, but it stopped working after just one week.

Since then, I have spent more than three weeks working with support. After numerous troubleshooting steps, Ultrahuman approved another replacement (Case UH-2026-ABE1FC99F58E). However, despite the approval, the replacement has not been shipped and no tracking number has been provided.

Instead of receiving updates from a human representative, I have been stuck in an endless loop with the in-app AI support, which repeatedly tells me the case has been escalated but never provides any concrete information.

My senior escalation case is UH-2026-FAA81FFF96B3.

At this point, I am not asking for another approval. I simply need Ultrahuman to fulfill the replacement they have already approved by:

* Shipping the replacement.
* Providing the tracking number.
* Confirming the expected delivery date.

After nearly a month without a working device and facing repeated hardware failures, I cannot recommend Ultrahuman based on my experience.

I sincerely hope someone from the Customer Care team reviews this case and finally resolves it.

I purchased an Ultrahuman Ring expecting a premium product and a customer experience that matched its price. Unfortunately, my experience has been the complete opposite.

The first issue started shortly after my purchase when I needed to exchange the ring for a different size. What should have been a simple process turned into a long, frustrating experience that required multiple follow-ups before it was finally resolved.

After receiving the replacement ring (Silver, Size 7), I used it without any issues for less than two months. Then, without any warning, it completely stopped working. The ring no longer connected via Bluetooth, the app stopped recognizing it, and I lost access to all of my health data. Even worse, when I tried to use the in-app support, the app incorrectly claimed that the ring had never been connected to my account, despite the fact that I had been using it every day for almost two months.

At that point, I decided I no longer wanted another replacement. After already dealing with one difficult support process and then receiving a device that failed so quickly, I had completely lost confidence in the product. I requested a full refund instead.

Although Ultrahuman eventually agreed to process the refund, the customer service experience continued to be extremely disappointing. Most of the communication happened through Instagram direct messages because my emails went unanswered. I repeatedly requested a case number, a refund reference, or any official confirmation that the refund had actually been processed, but those requests were ignored. As a customer, I was expected to simply trust that the refund had been initiated, without receiving any formal documentation or proof.

A product defect can happen with any company, and I understand that no manufacturer is perfect. However, what truly defines a company is how it responds when something goes wrong. In my case, the product quality did not meet expectations, and the customer support was slow, inconsistent, and lacked transparency throughout the entire process.

Overall, this has been one of the most disappointing customer experiences I have had. Between the difficult size exchange, the ring failing after less than two months, the lack of responsive email support, and the inability to obtain even basic documentation confirming my refund, I cannot recommend Ultrahuman based on my experience.

Do not waste your money! I have truly never received worse customer service than from this company in the last 3 weeks. I had my ring for 8 months before it had a fault, reached out to support in January 2026 and a replacement was shipped out almost instantly. That replacement lasted 5 months before the battery died and it now won’t hold a charge for more than 3 hours. Their support team advised I would need a replacement which supposedly shipped but that delivery has been “delayed” for 3 weeks now. I cannot get through to a human for support, I am told my case is being prioritised and I will hear from someone within 24-48 hours but that never happens. Over 3 weeks I have received 2 emails from support telling me they will investigate further and get back to me. I am yet to receive any update of any value.

I honestly wish I had read more reviews before purchasing this ring.

I bought my Ultrahuman Ring in February 2026, and it has been one issue after another. The first ring purchased had a battery fault and was sent a new one. Then the second ring lasted 6 days and stopped working and was told hardware issue. Therefore the ring I currently have doesn’t work, and I’ve repeatedly been told that a replacement is being sent. Despite these assurances, I’ve never received any confirmation email, shipping details, or tracking information. Has been on going for almost a month.

To make matters more frustrating, I was specifically told not to worry about returning the faulty ring because of everything I’d already been through. Now I’m receiving emails asking me to schedule a pickup for the same ring, which completely contradicts what I was previously told. It feels like no one knows what’s happening with my case.

Considering how expensive this ring is, I expected a premium product backed by reliable customer service. Instead, I’ve spent so much time chasing updates, repeating myself to different support agents, and still don’t have a working ring. By now I should be on my third replacement, assuming one has actually been sent.

The technology is a great idea, but the after-sales support has been incredibly disappointing. If you’re considering purchasing an Ultrahuman Ring, be aware that if something goes wrong, getting it resolved may be a long and frustrating process.

I sincerely hope Ultrahuman improves both its quality control and customer support because my experience has been far below what I’d expect from a product at this price point.

Bought my ring three years ago, made it not even a full year before it stopped charging, they sent me a new one, cool, the new one went a year , and stopped holding a charge, they made me go through a series of trouble shooting, I sent them all the data , ring wasn’t even lasting a full 12 hours and they basically told me there’s nothing they can do. I’m going back to Apple Watches, or oura ring. DO NOT RECOMMEND ULTRAHUMAN , I run a well known business, I told all my customers in the past I loved it, recently, I have been telling them to NEVER get one. Almost $500 for a ring that barely lasts a year, and they won’t honor their own equipment and replace it. I am NOT hard with my ring at ALL. If I could give zero stars I would, my first ever large purchase for myself and I couldn’t be more disappointed. I’d rather deal with a monthly subscription than a $500 ring that doesn’t last at all.

STOP.
Instead of waiting a month for your order, getting multiple invoices, waiting days for customer service to reply, not having any tracking , simply stroll over to your local Walmart and pick up an Abbott Lingo for $40.

The M2 UltraHuman bio sensor does not exist. You get the Abbott sensor and the y do add their own stickers.

$300 for some STICKERS, no thank you.

UPDATE: FIrst sensor died befor even getting the first reading. Hey UltraHuman how about a real human contacting me.

Frustrating virtual customer assistant, completely unable to stop app pairing with wrong ring.
What a complete joke for a pricey product.

UPDATE 11/07/26
Despite having emailed the suggested contact address; no reply after several days.
Meantime I managed to connect to the correct ring. Alas today I discover that the app has again paired with my partner’s ring!

I strongly suggest avoiding this product; it appears to be a frustrating waste of money.

Posting my third review about this company because they don’t reply unless you complain publicly give me my money back. Saying I didn’t reply to an email when I clearly did and replied saying I did and still no answer.

Customer service was fantastic once I got connected to someone. I used instagram DMs lol the AI chatbox was getting me no where! I hope they figure out the issues with the actual ring because the company is great. The product just needs some improvement :)

my ring is not working properly and the customer support is non-existant. The problem goes to AI. You get a case number and a promise of a response within 48 hours. When there is no response AI will give you a new case number and a word salad of sympathy. AI will say the will "escalate" your case. Just give it 48 hours. And after 48 hours? Repeat.

I have been using the Ring Air for around six months, and unfortunately my experience has become extremely disappointing.

The ring worked well during the first few months, and I was happy with the product. However, over time the battery life deteriorated dramatically. It now lasts less than two hours on a full charge, making it practically unusable.

I also have experienced frequent connection issues with my iPhone 16 Pro Max, which further affects the overall experience. What is even more frustrating is that customer support has not provided any effective solution, always saying the same, use the ring for 3 days, how do I do that with 2 hours of battery life...

For a product at this price point, I expected much better reliability and after-sales support. It's a real shame because the concept and initial experience were excellent, but the long-term ownership experience has been very poor.

Sadly, I cannot recommend the product based on my experience.

Very helpful and kind service

I got my ring in January, as soon as I completed the steps to connect it, it wouldn't connect to my phone. I was then sent a new one which has lasted me 3 months before it has also stopped working. It is probably the worst quality product I have ever purchased. Absolutely not worth it.

UPDATE- The email they provided in the comment does not work.

I purchased the Ultrahuman Ring Air in September of 2025. Within 3 months, the ring failed and would not connect to the app anymore. I completed all the required troubleshooting steps and they concluded the ring was faulty... Ring number 2 incoming... After they delivered the ring to the wrong address...(across the country from me!), they sent me a new one. After 2 months the ring failed again. So back to the troubleshooting steps, again, they concluded the ring had failed (not connecting). They sent me yet another... Ring 3 incoming! This ring showed up within a couple weeks and worked fine out of the box. Within 2 months.... you guessed it.... it failed again. Same problem and again they concluded the ring had failed. I requested an upgraded ring or refund. Their answer will infuriate you... Their reply to me was that they had "reached the maximum replacements and would not replace it" The options... "Trade my ring in on a new one and receive a discount towards the new one". So more money out of my pocket! or... purchase a "renewed" ring... again... more money out of my pocket! I have never had someone tell me that they have reached the maximum replacements! They have a known issue with their product and will replace it a couple times then leave you out on the street! DO NOT EVER PURCHASE THIS ITEM!!!! It is a waste of money!!!!
By the way.... I'm STILL under the listed "1 year warranty" of the ring from the company!!

Please bare with me here. So got the ring quickly worked really well, paired quickly and was really enjoying it.... for 1 week, then everything went all down hill. There was a fault where it didn't stay connected. Tried various resets through the AI chat then had to get a replacement which came quickly. Wrong ring was sent though. I asked for another on the AI chat function, had to wait 48-72 hours for a response. Was then asked to take a picture of the box, another 48-72 hours to get a response, this time, no response. Tried again, asked to wait 48-72 hours.... this happened 3 times. Asked for a refund at this point. 48-72 hours, no response, try again! Finally had an email from a human asking again to send a picture..... Had to wait and chase again. This time they would organise a for collection. Was asked if I was available in Jan, not June. I responded I would be available at the specified date, given it was June. Again, no response. Chased again! I think you can see where I'm going here. In summary, I had a working ring for 1 week then 2 months of hell chasing them.

Very misleading company. They ignore your requests and hardware is absolutely terrible. I seriously wonder if the data is safe at this point.

I liked the ring. However, it broke recently. I chatted with the AI customer service and it was determined that I could get a replacement under the warranty. The ring was sent on June 9 but got stuck in customs. DHL told me that only the sender could deal with customs. Tried contacting ultrahuman through the app and email and have had zero response.

Excellent customer support! The team was very responsive and helpful. I had my ring replaced due to battery issues, and the replacement process was quick, smooth, and hassle-free. Overall, a great experience.