Ultrahuman Reviews 

Oh how I wish I’d have checked here before buying the ring and then paying extra for the UltraHumanX ’priority’ service.
Ring has failed and refused to leave airplane mode. Don’t know if it was the firmware update 3 days before or something else. Went into airplane mode because I was away and not near charger. Won’t recover and ring is basically dead. Never happened before.
Contacted ‘support’ over a week ago and it’s been downhill ever since.
All AI. No real human responses. Each help message is abruptly ended and a new case ID assigned. No coherent pathway to a resolution.
Some messages say to discharge ring. Others say it’s dead and I’ll get. Replacement when someone contacts me in 48-72 hours. Some responses AI supposed to be from a human say it’s out of warranty. After 4 months I don’t think so! Then other messages say it’s definitely covered.
All delaying tactics.
I would advise anyone considering this brand to think long and hard before purchasing. Do some homework and make your own decisions. But as the saying goes. ‘Buy in haste. Repent at leisure’
I bought this because of the lack of subscription model for features but I’m now being to see why it’s free.
I’m done with waiting and will consign a useless piece of titanium ( and my pride ) to a small drawer where it will reside until I can take it to the top for recycling.
If only Oura had an updated ring, say a version 5, on offer…….. oh wait a minute….
Perhaps paying for a subscription is a better option?

**** Update ****

So to cut a very, very long and boring story short. I’ve ended up with a brand new replacement and a refund for my UltraHumanX subscription.

The whole process has been turgid. In my experience the total lack of coherence in customer service is the issue. I WAS entitled to a replacement after 4 months and should NEVER have had the opportunity to buy or be sold a UltraHumanX subscription after 30 days.

I’m now in possession of a working ring ( at least it’s working for now ) and I’ll see what gives for now on. Unfortunately it’s one of those situations where the product is excellent but the company behind it is severely lacking. To add insult to injury the app keeps trying to get me to buy another UltraHumanX subscription for this ring!

Going forward if this one fails within the year I’ll go thru this all over again. If it’s after a year then it goes in the bin and I look elsewhere. I’ve added an extra star to the review only because I now have a new ring.

Judge things for yourself before buying into the UltraHuman ecosystem. I can’t recommend but then neither can I point you in a better direction.

I don't mind when something goes wrong or a product is quite working the way I might expect, for me it's the way you react to this type of situation, and that respect it's been desperately poor.

I wasn't able to connect the ring to the app, and after attempting some troubleshooting online and via the "support" on the app. I decided to request a return for a refund. That was 18th May, with a clear instruction that I would like to return the ring, now 1st June with a variety overly detail emails back from them and still no closer knowing if I'll be able return the ring, let alone getting my money back.

If the ring works you, fantastic. But if you value any kind of customer service from any company when something doesn't go to plan, please avoid Ultrahuman.

**UPDATE POST RETURN**
If you want the Ultrahuman team to respond to any issues you might have, write a trustpilot review. Their engagement and assistance suddenly springs to life, which actually makes me feel extra bitter.

I was able to return my ring and receive my refund. All of which has no impact on how I feel about Ultrahuman as a company. Please avoid.

I would never buy an Ultrahuman ring again I was bought t one for my birthday constantly getting faults, and eventually after 5 months of issues they sent a replacement but that was wrong size and colour. The customer service is absolutely appalling if you are looking for a ring look elsewhere as they are a complete nightmare. I’m still waiting for the correct ring after logging on every day. Please don’t waste your money. Ultrahuman responded with an email contact but have even responded to an email. Customer service is appalling you chat with a Robot that keeps saying they are passing it on 2 senior managers but still not response. The worst possible purchase anyone could possibly make.

The ring is OK. The sleep insights are good but the VO2 max is ridiculously high. It gives me a score of 54 when I’m in my mid 30s and do very little running.

The worse thing and the reason for the one star is the customer service. My ring developed a fault where it doesn’t hold charge for longer than a day after lasting for almost a week for the first six months of ownership and they are dodging my warranty claim and just going around in circles when I contact them. It’s been a week now and they are trying to gaslight me saying it’s working on their end even though I know they can see the battery is draining everyday because the self diagnostic in the app even confirms it. I wish I bought an oura ring. Avoid this headache at all costs

Just to give an update, there has been no progress in this situation in the week since I first posted this.

TLDR: Please do not buy. It is very inaccurate, they admit it themselves. And it is a huge waste of money and time when trying to communicate with customer service.

Within 5 months there have been 2 major hardware issues even with replacement rings. The first ring took 18 hours to receive a reply in their chat, when they had a chat with a human function. Now they only have AI chat and it is day 10 waiting for a concrete resolution from a human on the issues with a second ring. The AI admits that they have firmware issues with basic step tracking.

Ring 1: The ring stopped connecting to the app. The AI assistant asked me to do multiple resets over a week. Then after waiting for 18 hours in the human chat a human comes on and asks me to do multiple resets again. After this doesn’t work, again, they send me a replacement.

Ring 2: The replacement ring. It has issues step tracking but I wait the 15 days they say it needs to configure this. There is still at least a 30% discrepancy. I have been asking the AI about this for 10 days. It admits there is an issue with their firmware around step tracking, but that it should be a 10% error. So it has offered me a replacement asking for my address and phone number three times. I received an email asking for screenshots which I sent. They have just replied asking for more screenshots. I have replied telling them to just send me another replacement. With how much time and frustration this has taken I feel like I’m working for them at this point with no compensation.

But to be frank I should have read these reviews before. I do not have hopes that even if they send a replacement, that it will work. As much as this was a cost for me, I think I need to move on to something that has hardware that actually works and hopefully customer service that doesn’t take 10+ days to resolve something, if at all.

Update, 6 June: Customer service emailed me responding to this complaint. Ring had also stopped tracking sleep data for three days at that point and when I notified them they told me that these were all firmware issues and that a replacement would do nothing. So a 30 percent discrepancy on step count and sleep data that says I'm sleeping from 2PM to 4AM one day and that I'm sleeping 11PM to 10AM on another, and then randomly again in the middle of the day... Of course customer service hasn't replied. They have asked me for screenshots six times, for the same things that I've sent them screenshots of before.

I got my first ring in July last year, and up until recently I had no issues. I noticed that the battery life had started to drain rapidly, even whilst in chill mode 24/7. I reached out to the app support AI, who put me through to customer support. Within 24 hours I received an email that a replacement was on its way to me. However, the replacement ring was faulty as it would not connect to the app. I got back in touch, and they then sent me another replacement which arrived today. Pleased to say the ring has connected to my app with no issues so far. Although the battery issue was frustrating I could not fault their customer support they were brilliant.

I am absolutely over this ring and the customer service, the first was replaced after 2 months as it couldn’t hold battery, now 2 months later I’m on day 10 of my ring stuck in airplane mode after a firmware update- the stupid AI bot chat just says a senior team member will review it in another 48-72 hours, every time I touch base for an update it says the same thing. They’ve told me 4 times I’ve been authorised for a replacement ring- asked for shipping details, I’ve given them the info 4 times via the app and email and still nothing. I wish I’d gone with the other leading brand now, my step mum has had her oura ring 2 years with no problems.

I have had 2 rings fail. The first was replaced as I had their warranty package but this second ring is now not connecting either after 4 months again. I have been trying to get through to customer service for 3 weeks, through their chat and their email with no response. If you're thinking about getting this ring I wouldn't bother, even if I manage to get through to them I would be requesting a refund as its honestly not worth the hassle.

The typical issue with modern tech companies. CS is an AI that gets stuck saying the same thing over and over and over again. Can’t get in touch with a human, it’s been 2 weeks with the ring not working and me being told it will take 48-72 hours to get back to me, after 72 hrs nothing happens I reach out again and get told we’ve updated your ticket and it will take 72 hrs etc. When you factor in that i actually paid for the extra insurance/protection, this makes this even worse.

Now to the ring itself. I thought it was working fine the first few weeks when I was in bed recovering from surgery, so when it said my heart rate was stable or I only did a few 100 steps I believed it. Now that I’ve recovered and started working out, it clear that this thing is a total scam. I just played tennis for 45 min and it logged stable heart rate and 100 steps!!! Then I’m sitting on the beach reading a book and up pops a message telling me that it’s detecting activity and am I having an active morning. Then it says my body seems to be fighting something and I’m totally fine.

Overall, it seems to be making up total nonsense and hoping people will just believe it, and honestly it was working. If you’re not super active like I was last month, I totally believed what it said.

My friend has an Aura ring and it picks up if she’s doing housework even, let alone a game of tennis!

Since CS won’t reply and my protection plan seems to be fake too, I will just have to file a claim with my credit card company.

I purchased the Ultrahuman Ring expecting a premium health and fitness tracking experience, but unfortunately I have had ongoing issues with the ring not recording workouts properly.
During workouts, the ring frequently disconnects from the app. I have seen messages such as “Ring is disconnected. Data is being collected by the Ring and will sync at the end of your workout.” However, the workout data then does not process correctly. I later receive errors such as “Something went wrong while processing your data” or “Workout summary will be available once your ring connects and data syncs.”
This has not happened once. It has happened repeatedly.
I have attached screenshots showing the disconnection messages, failed processing messages, missing workout summaries and sync problems. The issue is especially frustrating because I have already had problems with the ring before, to the point where a replacement ring had to be sent to me. Despite this, I am still experiencing faults with one of the key features I bought the ring for.
The support experience has also been disappointing. I initially tried to report the problem through the app but was dealing with a bot, with no proper way to upload screenshots or explain the issue fully. I was told the issue had been escalated, but when I followed up, I was told the complaint had already been logged and there was nothing further I could do.
After formally raising the issue by email, it took over 72 hours to receive a response. The reply I received simply asked me to check whether I had the latest version of the app and to monitor the ring again. Given the recurring nature of the issue, the screenshots provided, and the fact that I have already had a replacement ring, this response felt generic and inadequate.
For a premium product, I expected better reliability and better customer support. At the moment, I do not feel confident that the ring is accurately recording my workouts, and I do not feel the issue is being handled with the urgency or seriousness it deserves.
I would like Ultrahuman to provide a clear resolution, whether that is proper technical troubleshooting with a human support agent, a confirmed firmware or app fix, or a refund/replacement if the device is faulty.

We have purchased the Ultrahuman ring air back in October. And since then the ring has failed three times and they’ve sent us four replacements. I purchased the ring on Amazon and since they discontinued the Ultrahuman ring air, Amazon refuses to refund us. And Ultrahuman customer support initially said that they would refund us, but are now saying they will not. I don’t think anyone should buy this ring. I had ringconn before this and I’ll be going back to ringconn

I would never buy an Ultrahuman ring. I bought the 1st one and it went faulty 3 times. The 3rd time I was in Philippines without a smart watch and a faulty ring. So per force bough a 2nd UH rung which has now gone faulty 2 times already in 4 months. The UH support keeps promising a refund and then reviewing the case. This has been going on for 2 weeks. Waste of money and time. DONT BUY

My Ultrahuman Ring stopped connecting to the app after less than a year of use.

At first, the support experience was smooth. I was asked to perform a 72-hour battery drain test without placing the ring on the charger. After the test, the issue still wasn’t resolved, so I had a short conversation with support and was promised a replacement device. Up to that point, everything seemed professional and efficient.

Unfortunately, things changed afterward. The shipping date for the replacement ring was changed at least five times. Initially, the system showed a 4-day delivery timeline, but in reality the new ring arrived after around 14 days. It’s also worth mentioning that I purchased the additional CoverX protection plan.

During that time, I contacted support multiple times asking for updates. I only received one meaningful reply, saying that the replacement ring was being tested before shipment, and they also sent me a FedEx return label for the defective device.

Overall, this has been one of the worst post-purchase support experiences I’ve had with consumer electronics.

For comparison, my wife’s Oura Ring failed a few weeks earlier. After reporting the issue, a replacement was shipped the very next day, and she received the new ring within two days.

Been using the Ultrahuman Ring for around 2.5 years now, and honestly it has become a very consistent part of my wellness and health tracking journey.

What I genuinely appreciate about the product is how seamlessly it blends into daily life while still giving meaningful insights around sleep, recovery, movement, stress, and overall health awareness. The app experience, data depth, and continuous feature evolution have always stood out to me.

As someone who enjoys understanding patterns, optimizing routines, and being more mindful about health, the ring has genuinely helped me become more conscious about my lifestyle and recovery habits over time.

Also appreciate the recent support responsiveness and the way the team handled communication and escalation promptly when needed.

Excited to see how the Ultrahuman ecosystem continues evolving going forward.

I bought the Ultrahuman ring for 360 EUR (9000 CZK). After just one year, the battery degraded completely and doesn't even last 48 hours. The customer support is a joke. I tried the in-app chat multiple times and email. Every time they just say "we will reply in 48-72 hours" or "escalating to a higher manager". Now they want me to wait another 3 days. Total avoidance of warranty. My colleague has the exact same battery issue. Do not buy this expensive product, the hardware quality is poor and support is non-existent.

One of my ring sensors went bad and it was 3 months out of warranty. They sent me a replacement ring for no cost. This is standing by your product!

This is a really poor product and even worse customer service. For two weeks now I am not even able to connect it to my phone and customer service just repeats the same things which did not work. Stay away

Ring broken after only a couple of months due to “software issue” - customer service / “chatbot” has been completely useless telling me the same message that they will escalate concerns and get back within 24-48 hours, it’s been nearly 2 weeks with no communication! £260 absolutely wasted don’t recommend buying the rings at all!

Purchased ring Dec 2024, arr Jan 2025. Sleep data (why I purchased it) way off--sitting quietly, on cell ph, reading, watching TV = asleep. I notified the co, was told to give it time to learn my pattern. Battery life was never 4-5 days, 3 at most. Despite my better judgement, I gave benefit of the doubt and didn't return for refund. Oh, and since they don't ship a charging brick, good luck finding a lower volt version....I found a Samsung ph charger on Amz that works. Eventually, months later, sleep tracking got much better. They added chill mode that gave battery a boost (still not 5 days). Data storage n sync started dropping off after 4 months. There are weeklong gaps in my data every month. Multiple resets, firmware updates requiring them to intervene n push it, lack of syncing unless in charger, squirrelly battery now--showing 35% chg, suddenly 100% chg after placing on charger for a minute; clock went 12 hrs off--sleep showing noon to 6 pm...
When it worked, it was pretty good. Never lived up to the hype. Now out of wty, & "due to ITC" they are "unable to send replacement". Needless to say, huge disappointmt for the $$. Not ready for prime time. Next gen model w charger now @ $500. Fool me once, shame on you...as the saying goes. Buyer beware.

Received a refund for my ring, and I appreciate the customer service team helping me with the issues I had.