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See what reviewers are saying

Rated 5 out of 5 stars

Very good customer service. Special thanks to Steffi for the very good customer experience. I will definatly come back if i need some picture frames

Rated 1 out of 5 stars

If you are living in UK, do you purchase directly from their website. Had a terrible experience with them and it took a month for them to finally ship all the items in 3 batches. Such a waste of time,... See more

Rated 1 out of 5 stars

I would advise everyone to avoid shopping from this place. Horrible customer service. No one pick up the phone. Only email support was available. Customer service team was rude and kept lying, not doi... See more

Rated 1 out of 5 stars

I was informed that Umbra would replace my broken automatic soap dispenser on 11/16/23. I never heard from them again. I decided to email them again. Now they are trying to replace with a manual pump... See more

Company details

  1. Decoration and Interior Design Store
  2. Curtain Store
  3. Furniture Accessories
  4. Home Goods Store
  5. Mirror Shop
  6. Picture Frame Shop

Written by the company

Umbra is a global home decor and housewares company that offers original design for modern and casual living. Based in Toronto, Canada, Umbra (Latin for “shade”), has become a global leader in product design and currently distributes in over 120 countries across the world with offices in Europe, Canada, the United States, Brazil, and China. Umbra was born out of passion for original design and the desire to create products for every home. At Umbra, our team of international designers brings thought and creativity into everyday items. Driven by innovation, we pull inspiration from the global marketplace, in order to push boundaries in our approach to original design.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

801 reviews

5-star
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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Lack of shipping info

Website hard to navigate. No estimated shipping times. Also, I felt tricked by the way shipping methods were conveyed. If another manufacturer had this style I would have ordered from them because of these reasons.

December 31, 2021
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Reply from Umbra

Hello John, thank you for your feedback regarding your experience. When it comes to shipping, most orders ship within 1-2 business days and your item should arrive in 7 to 11 business days. Note that we do not ship to PO boxes. You will receive an order confirmation after you place your order and a shipping notification with tracking information once your order has shipped. If there's anything else we can do to make this a 5-star experience, please let me know - happy to help in any way I can.

Kind regards,
Lorenzo

Rated 1 out of 5 stars

The soap dispenser is missing the feed…

The soap dispenser is missing the feed tube!

December 30, 2021
Umbra logo

Reply from Umbra

Hello Robert, thank you for your feedback. We do apologize for the inconvenience. We will escalate this for you. Our customer service team will reach out to you through email. If there's anything else we can do to make this a 5-star experience, please let me know - happy to help in any way I can.

Kind regards,
Lorenzo

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Rated 2 out of 5 stars

I was attempting to buy an item under…

I was attempting to buy an item under the BOGO sale and the website was charging me for the 2nd free item. I then received an email from support that gave me a link to a corrected order summary. If that had not happened, I would not have completed the purchase.

December 27, 2021
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Rated 4 out of 5 stars

You have ExpressCheck out with Apple…

You have ExpressCheck out with Apple Pay and PayPal however when you go the longer route to change information those options to pay are not available again only Visa MasterCard American Express blah blah blah blah blah it’s still should be an option after you put the address is it for shipping and billing

December 22, 2021
Rated 5 out of 5 stars

Simple designs, clever function and great value!

The simple, elegant designs of Umbra's storage items for jewelry and cosmetics are quite appealing to me because of my affinity for the perfect marriage of form and function. The cleverly designed boxes and racks allow me to organize the clutter of cosmetics and jewelry on the bathroom vanity. The GLAM Cosmetic organizer is perfect for all the little jars and bottles. My everyday jewelry is now easily accessible and neatly displayed on the TRIGEM Bracelet and Earring Bar. I've purchased several of these as gifts for friends this Christmas. The simple designs are aesthetically pleasing, cleverly designed and bring me joy!

December 20, 2021
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Rated 3 out of 5 stars

This was a requested gift so I had to…

This was a requested gift so I had to buy it, but it was a ridiculously expensive gift for the simple style that it is. And no coupons available

December 13, 2021
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Reply from Umbra

Hello Beware, thank you for your feedback. You will receive promotions to use on our website if you sign up for the Umbra newsletter. If there's anything else we can do to make this a 5-star experience, please let me know - happy to help in any way I can.

Kind regards,
Lorenzo

Rated 5 out of 5 stars

My experience was very favorable

My experience was very favorable. My only thought was there was no indication on when my item would be delivered. At this time so close to Christmas it would have been helpful to have some idea when it would arrive. I ordered something else from Amazon for my family member in case my Umbra item doesn’t arrive on time. Other than that the process was easy and I’m looking forward to giving the gift.

December 13, 2021
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Rated 5 out of 5 stars

UMBRA is the finest company with whom I…

UMBRA is the finest company with whom I have ever had the pleasure of ordering items, not only for myself, but for my family members. I am a Graphic Artist.......and absolutely love your company's exquisite, functional and utiitarian designs...evident in every single product available. Top of the Line!
I, myself, have never had an issue with any Umbra products and truly appreciate the quality and durability of everything I have ever ordered, received, used in my own home or gifted to another. NKS

December 11, 2021

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