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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the website's ease of use and navigation, finding it convenient. Several people also highlight the smooth and fast process for deposits and withdrawals, often receiving their money very quickly. However, some people were dissatisfied with the customer service, describing it as unhelpful and providing only pre-written responses. A significant number of customers also reported issues with account blockages and difficulties in withdrawing funds, with some experiencing prolonged verification processes and concerns about payout delays. Additionally, some reviewers felt that the pricing was unfair, particularly regarding game payouts and bonuses, leading to concerns about the fairness of the site.

What people talk about most

Website

Customers consistently note ambiguous experiences with the website. While some reviewers praise its easy... See more

Payment

People report ambiguous experiences with payment. Many customers praise the ease and speed of deposits and... See more

Product

Reviewers mention ambiguous feedback about the product. Some customers praise the massive selection of games,... See more

Customer service

Consumers express significant dissatisfaction with customer service. Many report issues such as unhelpful... See more

Price

Reviewers express strong dissatisfaction with the pricing and payout structures. Many consumers report that... See more

Based on these reviews

Rated 2 out of 5 stars

The website is actually good and convenient. The choice of betting options is decent, design is minimalistic but quite intuitive. However, all of the positive impressions are destroyed when you try... See more

Rated 4 out of 5 stars

I've played in various online casinos but I like unibet the most. Obviously I don't always win - but when I do, at least I win a nice prize 😊 . Of all the online casinos, unibet has the nicest and mo... See more

Rated 4 out of 5 stars

I have used the casino part of this site for about 3 years but never really thought very much of it at all. This is mainly due to the limited number of casino promotio... See more


Company details

  1. Online Casino or Bookmaker
  2. Gambling Service
  3. Online Sports Betting Vendor

Written by the company

Unibet is one of the fastest growing online gambling operators in Europe; offering industry leading sports betting (pre-match and live), casino games, bingo and poker to over 10 million registered customers in more than 100 countries. We are a digital leader, with more than 20 years’ experience in providing safety and pioneering development in the digital world. We are a regulated operator and hold licences in several European Union countries (France, Belgium, Netherlands, Denmark, Finland, Sweden, UK and others) as well as Australia. We are now publicly-listed company on the NASDAQ OMX Nordic Exchange with offices throughout the world; including Sweden, Malta and the UK.


Contact info

3.0

Average

TrustScore 3 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 1% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Manipulating casino

Manipulating casino developed by hour local sewage rats. If you want for your hard earned money to be stoled by these human feces that is Unibet, be my guest and go to unibet.com 👍

May 7, 2024
Unprompted review
Rated 2 out of 5 stars

Many issues with poker tournaments and bingo

Many issues with poker tournaments, last time exactly this night ( everything stop moving and after one hour i was out , even i try to restart the pc, to refresh the window, all staff).
Making games with bots, allwys win their bot, you'll never gonna win ( that bingo series). At least if were a real person...
Sometimes you make multiple times same bet because day are saying that your bet wasn't accepted and in the end you see you betted N times same thing :(

About real poker tournaments they make: at least in Romania, are totaly disorganized, nonsens, you can't understand what it's the real scop ( i play this A tournament until day 4 when people for tournament B and c and d are coming on a finall table, or it's a simple tournament so tournament B don't start until A finish? cause sometimes it's possible to be one over other). I don't wanna speak about huligans accepted in the tournament, that they can smoke in closed space, bulling under organizer eyes, YOU RISCK EVEN YOUR LIFFE if you upsate some of bad people that are accepted.

May 6, 2024
Unprompted review
Rated 1 out of 5 stars

You must not win!

The security department has decided to suspend your access to sports betting on the site following a routine investigation of your account. We would like to draw your attention to the fact that the decision is final.

May 3, 2024
Unprompted review
Rated 1 out of 5 stars

Problem with bonuses

Problem with bonuses, I had to contact them several times. Problem with payment (there are no problems with taking money during payment).
First, there is a problem with the card, I change the card and make a payment, then they say that the earned money was not paid from that card, so you cannot withdraw the money. If you earn something by any chance, you can't take money because they won't let you, there's always a reason. Avoid them!

April 26, 2024
Unprompted review
Rated 1 out of 5 stars

Highly illegal and corrupt

I've experienced the same as many other people on here. I won £500 on one of the slots, having completed their wagering requirements. When I went to withdraw the cash, I was told that further Varification was required. I duly jumped through all the hoops (which were quite frankly ridiculous at times) and then eventually Unibet suspended my account and withheld my winnings citing a breach of their terms and conditions. I then appealed this through a 3rd party regulator (ecogra), who, after about 90days went in favour of Unibet due to a breach of their Ts and C's. I firmly believe that both Unibet and eCogra are corrupt and not only is it morally bankrupt to withhold winnings but surely highly illegal. They clearly hide behind vague Ts and C's in order to say that I was breaking some rules. The reason they mentioned to the 3rd party was that my IP address was SIMILAR to one used on a different account! Surely if it's a similar IP address, it's not my IP address by nature. The whole company stinks and I implore everyone to stay away

January 11, 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS SITE THEY DO NOT PAY…

DO NOT USE THIS SITE THEY DO NOT PAY WINNINGS.

I DEPOSITED £400 from a joint account that my husband and I use, I won £5500 and tried to withdraw on the 17th march. I uploaded all documents that they asked for, they didn’t not verify any of these during their mentioned timeframes, I even linked open banking to “speed” the process up, which did not happen.

I complained on the live chat every single day and got the same generic reply each time, the team are looking into and there are no managers you can talk to.

After raising complaints via resolver they got back to me yesterday to advise me that I supposedly have breached their terms by using my husbands card and they are voiding my winnings. (email was riddled with spelling mistakes, professional company)Funny how it was acceptable for me to make multiple deposits with that card but not acceptable to have a withdrawal with it.

I wonder if I used that card and lost £10k if I would have been eligible for a refund for the same above mentioned reasons. I think not.

I will not back down from this, I will be issuing a county court claim for the money owed plus interest accrued.

I will be posting a YouTube video and social media posts to keep you all updated and show you all the steps you need to take to stop this company from scamming you.

I will update this review with relevant links to court actions and correspondence. Little do they know that my husband is a solicitor.

DO NOT DEPOSIT ON THIS SITE

STILL NO REPLY, COURT ACTION PENDING.....

March 17, 2024
Unprompted review
Rated 1 out of 5 stars

Worst casino provider of them all

Worst casino provider of them all. This site is rigged and a fraud. First of all, the rtp (return to player) policy they have is fake. Unibet always say they use rng (random number generator) for their casino, but where is their proof of that? They don’t have any proof of that. I’ve been playing on lot of different casinos, but this one sticks out when it comes to payouts. Their customer service is non existent and they won’t help you with anything. I’ve had balance taken from me and never returned. The fees on deposit is super high, 15-20% of what you deposited, and the withdrawal is a long process. And the deposit bonuses you get, have the worst wager I’ve ever experienced. Someone should really look into this casino soon and take this site down.

April 10, 2024
Unprompted review
Rated 1 out of 5 stars

Unibet do not pay out

I won some profit on their betting site and tried to withdraw my money. They stopped the transaction, blocked my off their site ans kept all my funds. Do not trust this betting site!

March 20, 2024
Unprompted review
Rated 1 out of 5 stars

Scammers

Scammers
Avoid at all cost. They make it impossible to withdraw money, even loaners request less proof. Why would they need a selfie with a bank statement?? And they request the photo to be "crystal clear" knowing very well they won’t be able to read what’s on the paper. Holding onto people’s money like it’s theirs.

March 19, 2024
Unprompted review
Rated 1 out of 5 stars

Look elsewhere

Just been let down by unibet on Cheltenham offer. Wish I’d read previous reviews

March 12, 2024
Unprompted review
Rated 1 out of 5 stars

Impossible to withdraw

Once they decide to be difficult, it's virtually impossible to withdraw your money:

I've so far sent 'crystal clear' photos of:
- driving licence front and back
- selfie with driving licence
- bank card front and back
- posted bank statement (which had to be ordered as the whole world is trying to reduce waste by using online statements)
- selfie with bank statement

The fact they demand 'crystal clear' photos is just fraudulent, as though everyone that uses bookmakers are part-time photographers with professional cameras.

They are now rejecting the selfie with bank statement for some new made-up reason (I didn't read the latest rejection email as it's clearly just fraudulent nonsense) is just embarrassing.

I didn't keep the bank statement as I didn't for one second think you'd be able to think of another reason to be difficult.

I would stronly recommend avoiding Unibet as you might be fine but once they decide they're not giving you your money back, they just keep requesting more documents until you give in.

March 7, 2024
Unprompted review
Rated 1 out of 5 stars

I played 7 matches for swedish 1 kr…

I played 7 matches for swedish 1 kr and i had four of them correct while 3 matchs were going on. I wanted to cash out 600kr but they wouldnt let me cash out untill fulltime of time of all the games i lost in the end. Am done with unibet a bunch of scammers. If they can prevent you from cashing out then it shows how much corrupt they are. Worst site ever.

February 22, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional Customer Service Experience at Unibet

I recently joined Unibet, enticed by their enticing sign-up bonus. Eager to kick off my betting experience, I placed a few football bets, expecting to receive my bonus shortly after. However, upon realizing that I had mistakenly opted in for horse racing instead of football, I was disappointed.

Thankfully, the quick and efficient live chat support, available round the clock, came to my rescue. Pamela, the agent who assisted me, was incredibly helpful and understanding. She promptly directed my issue to the bonus team, who swiftly rectified my mistake without any hassle. To my delight, they changed my bonus status to football, allowing me to claim my bonus without having to place any additional bets.

This level of customer care truly exceeded my expectations. Unibet's commitment to prioritizing their clients' needs is commendable and sets them apart in the world of online betting. I am thoroughly impressed and grateful for their exceptional service.

Thank you very much, Unibet, for your client-oriented approach and for making my betting experience hassle-free and enjoyable.

February 19, 2024
Unprompted review
Rated 1 out of 5 stars

Made an account on 7/2/24 and tried to…

Made an account on 7/2/24 and tried to verify my account and it says can take up to 48 hours til verified. It is 19/2/24 and I’m still waiting to be verified I have not had any emails saying I need to try again. Just a waste of time and by the look of these reviews I’ve probably saved my self a lot of stress.

February 19, 2024
Unprompted review

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