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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the website's ease of use and navigation, finding it convenient. Several people also highlight the smooth and fast process for deposits and withdrawals, often receiving their money very quickly. However, some people were dissatisfied with the customer service, describing it as unhelpful and providing only pre-written responses. A significant number of customers also reported issues with account blockages and difficulties in withdrawing funds, with some experiencing prolonged verification processes and concerns about payout delays. Additionally, some reviewers felt that the pricing was unfair, particularly regarding game payouts and bonuses, leading to concerns about the fairness of the site.

What people talk about most

Website

Customers consistently note ambiguous experiences with the website. While some reviewers praise its easy... See more

Payment

People report ambiguous experiences with payment. Many customers praise the ease and speed of deposits and... See more

Product

Reviewers mention ambiguous feedback about the product. Some customers praise the massive selection of games,... See more

Customer service

Consumers express significant dissatisfaction with customer service. Many report issues such as unhelpful... See more

Price

Reviewers express strong dissatisfaction with the pricing and payout structures. Many consumers report that... See more

Based on these reviews

Rated 2 out of 5 stars

The website is actually good and convenient. The choice of betting options is decent, design is minimalistic but quite intuitive. However, all of the positive impressions are destroyed when you try... See more

Rated 4 out of 5 stars

I've played in various online casinos but I like unibet the most. Obviously I don't always win - but when I do, at least I win a nice prize 😊 . Of all the online casinos, unibet has the nicest and mo... See more

Rated 4 out of 5 stars

I have used the casino part of this site for about 3 years but never really thought very much of it at all. This is mainly due to the limited number of casino promotio... See more


Company details

  1. Online Casino or Bookmaker
  2. Gambling Service
  3. Online Sports Betting Vendor

Written by the company

Unibet is one of the fastest growing online gambling operators in Europe; offering industry leading sports betting (pre-match and live), casino games, bingo and poker to over 10 million registered customers in more than 100 countries. We are a digital leader, with more than 20 years’ experience in providing safety and pioneering development in the digital world. We are a regulated operator and hold licences in several European Union countries (France, Belgium, Netherlands, Denmark, Finland, Sweden, UK and others) as well as Australia. We are now publicly-listed company on the NASDAQ OMX Nordic Exchange with offices throughout the world; including Sweden, Malta and the UK.


Contact info

3.0

Average

TrustScore 3 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 1% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Ok until you win

Was all going fine, had a few wins over the last week which withdrew ok. Put money back on, kept losing it then they locked my account. It says contact customer service; they can’t help me just says someone will be in touch but no eta provided. Nearly been 24 hours and no update, can’t even take my money out that’s on my account which is money from my deposit, not winnings.

February 26, 2026
Unprompted review
Rated 1 out of 5 stars

Not trustable came from…

Not trustable came from offerwalk,promised some content for mobile game and double the money neither one been done,contacted said nothing to do with them,who will advertise them then if they don’t know lying…

February 14, 2026
Unprompted review
Rated 1 out of 5 stars

HUGE SCAM

Signed up and deposited no problem , turned £20 into £400 so was pretty chuffed. Went to withdraw and it was lending for three days then they cancelled it and asked for documentation. They wanted an extensive list including , proof of bank account , proof of bank card ownership , proof of address via a posted letter, proof of income, proof of identity, proof of identity held next to my face, and three months worth of bank statements. I sent all of these in over three weeks ago now. Been on live chat multiple times and the agent sent a message that genuinely said “ ha you’ll have to wait, it’s not like this money not being in your bank account is the end of the world” . I’ve spent over 20 hours on different occasions waiting for an agent to answer my chats , and then if I don’t reply in less than 2 minutes they close the chat and make me wait again. Any time I do get through to live chat they always say” it’s being looked at please be patient” like waiting 3 weeks for something that I was told would take 48 hrs isn’t being patient. Refused to let me speak to a manager and kept saying their terms and conditions protected them if it came to me filing a complaint. Even told me their terms and conditions would protect them from a legal point of view, when I mentioned to them they were breaking the law. Submitted documents on the 13th of January and I’m still waiting and it’s now February 16th. Avoid at all costs because they will just steal from you and then essentially tease you when you ask them for your money.PLEASE DO NOT FUND THESE SCAMMERS.

January 12, 2026
Unprompted review
Rated 1 out of 5 stars

Shite

Shite. Dont sign up expecting to get your free bets, you wont. You have to wait hours to get an agent to message you. No cash out on accas either. Dont waste your time and money on this lot.

February 14, 2026
Unprompted review
Rated 1 out of 5 stars

0 stars

0 stars.

They play with your bets.

My bet was West Ham to win and it stands 1:0 for West Ham. Yet my bet was a loss??

I would love to show you all my photos but somehow there’s no options to put it on here.

Dont trust them

February 14, 2026
Unprompted review

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