Unilin Group Reviews 13

Unilin is a racist toxic environment. Many of the other employees are very badly mannered and even pig ignorant. The official language on the production floor is Polish. There is no job rotation. You can be left doing the same task days on end. Impossible to get a toilet break. They are not very Christian. HR and Health and safety really need to look at why they have such a high staff turnover. Don't work here.

Unilin Insulation is a terrible company to deal with. They show no care for their customers and have very poor service. You’re required to sign that you’ve received the stock, but if you later notice any damage, they refuse to replace or take responsibility. It’s frustrating and unprofessional. I would not recommend this company to anyone – best to avoid and choose a supplier who values their customers.

Unilin’s team is really amazing! Their account manager ( Claudia Blok) manages everything ( except for blinds) but she takes care of your man.. just for recreation. Lying, cheating… nothing is too much for her! She does everything for satisfaction. Wow! What an amazing woman! She goes all in! Well done Claudia! I hope you’re happy now… 😂

Kind regards,

Mieke.

I have given this company a 3 Star review as an average of 5 Star for its customer services helpline (0330 1222 133) and a 1 star for the management team. An order placed for a store collection on 22nd March was not delivered until 28th March when the distance between the store from where I was to collect and the depot was less than a few miles. The management seems to have employed a courier company that lacks basic compteance to check store opening times. They attempted a delivery when the store was closed. I lost the builder slot and had to pay extra. This company's management needs to think like a customer. That said the customer services team is first class. Thank you Laura, Maria and two others who were so kind and helpful.

Unilin / Quickstep require items to be returned to their Liverpool warehouse at the customers expense, and then reject the delivery - sending the item back into the courier galaxy. Items lost - £180 lost.

As a flooring trade, Unilin is possibly the worst supplier of them all. Unreliable, always delays on deliveries, never answer the phone, rarely respond to emails, constant errors, the reps never answer their phones or get back to you. I used to use Salesmark years ago, excellent service. Since it’s been taken over by Unilin there has been nothing but issues with it and I can’t get anywhere with anyone to complain.

8 working days and counting for one box of quickstep flooring to be delivered to my local store.
Pathetic really.

Their customer service department is appalling. They rarely answer their phones and when they do they don't provide any valuable information. My Elka flooring order has been delayed for over a week and I keep on being told that it is "in transit". They need to either employ more competent staff or close down.

Arguably the worst company to deal with in the country. ZERO concern for their customers, disgraceful service. No one wants to take any ownership of problems. All you get is LIES and LIES and thats if anyone can be bothered to answer the phone in the 'customer service dept' Shut the business down and sort yourselves out as you are an utter disgrace to the flooring industry

Bought ultra white quickstep laminate flooring and had it fitted by a recommended supplier. Not even a year later it has gone from white to cream. Have contacted unilin customer services and they are trying to say its not a manufacturer fault. Well its fitted perfectly but clearly not fit for purpose. Absolutely low grade company, producing low grade products at high prices. They take no responsibility, will be doing the rest of my renovation projects using Howdens own flooring. Better quality, better customer service and far cheaper. Don't waste your time or money using Quickstep, I highly recommend Howdens 12mm flooring!!! Will be contacting trading standards as no joy with this company. £1,500 down the drain