unipart.com Reviews 7

I wanted to share my experience because I nearly threw away an important package! Like another reviewer, I received a small package from Unipart Logistics, sent via Royal Mail Tracked 48, with no clear indication of what it was. Through the sealed wrapping, it looked like a strange strip of material, almost like a rag. There was no receipt, order form, or anything explaining what it was, and it included a return label — which made me even more suspicious.

At first glance, I thought it was a scam or a mistaken delivery, and I almost discarded it. But after checking carefully, I realised it was actually the official return kit for sending my old iPhone back to Apple as part of their trade-in or upgrade program.

If you’ve ordered a new iPhone from Apple and arranged to return your old device, this is most likely what the package is. The “strip of rag” is actually protective wrapping for the phone during shipping.

So don’t panic if you get this package from Unipart Logistics — it’s legitimate. Just follow the instructions for returning your device. I hope this helps others avoid the confusion I went through!

On Friday 2 May I received a package (Royal Mail Tracked 48) correctly addressed to me, but with mysterious contents: something that looked (through sealed paper wrapping) like a strip of rag with frayed edges. This resembled nothing I had recently ordered: so I didn't open it.

And there was nothing, no order form/ receipt, to indicate what had been sent to me, or by whom.

Checking on my phone the "Customer reference" 8 digit number printed on the "Tracked 48" label, this produced no result: nothing found. No such order.

Also, the package contained a preprinted Return label -- as though expecting me to return it...?

All of which immediately suggested a scam to me. But how did Unipart Logistics (as the sender's name) have my name and address? And who was Unipart anyway?

I suspected it might have something to do with an order made on 20 April via a Facebook ad, for super-expensive fungal toenail treatment pens. I had regretted this order as soon as I made it: having been scammed on Facebook before, I had vowed never to respond to another Facebook ad.

But at least I made sure to pay by PayPal in case of problems. Needless to say, this order did not arrive within the promised maximum seven days from 20 April, and has not arrived by 8 May.

On 2 May I didn't feel up to checking out the mystery (I suffer from chronic fatigue) and other urgent things intervened. But have now checked out "Unipart Logistics" on my phone, to find only a 2020 email from the campaigning outfit WeOwnIt.org.uk, "Exposed: the privatisation scandal that has cost lives", about the "disastrous sourcing and distribution of PPE".

This mentioned Unipart as one of the companies who "shouldn't have been entrusted with the responsibilities they were given". With Unipart "responsible for delivering PPE through its £730 million NHS logistics contract", apparently Unipart's CEO "promised to 'cure the NHS' but its "just in time" approach goes against the need to stockpile medical goods, such as PPE".

So Unipart Logistics is a supplier of medical goods: which made for a possible connection with fungal treatment pens (whatever the weird stuff that was actually sent to me).

Next I checked out my PayPal receipts for the fungal treatment orders (£114 and £54) to find Brandize GmBH (in Austria) as the supplier. So did Unipart mess up an order from Brandize? to deliver the wrong stuff to me? Or did Brandize get it wrong?

Or is it nothing to do with the Brandize GmBH order?

I now have to contact Brandize GmBH -- (which on 27 April sent me an email in German from "Max von Health Routine", about healthy legs, and supplements for sale).

And need to contact Uniparts, AND PayPal, to try to find out what has happened. And preferably to get a PayPal refund: no more messing around.

Most disrespectful company I have ever worked for. One example when all employees were called to a meeting and the warehouse manager said 'unfortunately we have to give you a payrise as minimum wage will be going up'. He was genuinely annoyed even though it's not his company and a wage increase would not affect him in any way.

Horrible experience,
Amazon, Royal Mail and any other delivery company had no single issue to:

1. Find my building (it's really not hard to find 10 floor big building)

2. Getting inside the building when I'm away.

3 Deliver it on time and in front of my doors or in mailbox.

4. Deliver it without calling my wife to chase driver at parking lot because he/she is unable to exit their beloved vehicle.

I don't see why Unipart have a lot of troubles performing their job when meanwhile every other company has no single problem delivering items to me.

I WOULDNT TOUCH THEM WITH A BARGE POLE!
I had SkyQ mini box for downstairs and a seperate one for my bedroom. All cables handsets router etc were returned. Sky sent one box for all the equipment so I had to buy own packaging. Requested labels which were emailed so printed off and duly posted packages. Still getting letters demanding the return of the equipment that was posted end of August.

I only gave one star as there wasn't a zero. I took out a samsung flip 4 mobile phone with virgin, there was a fault with this mobile phone as it won't open out properly, but working fine and could kind of still use it. it was sent off to unipart to be repair under warranty to fix the hinge, Where do I start? They messaged me saying they won't repair it under warranty as its had an impact, I'm telling you it hasn't, its been not right from day one. However they wanted to charge me £425 to repair my mobile phone. They sent it back to me un-repaired as they refused to repair it under the warranty, my mobile phone came back in a terrible state, as i said it wouldnt open properly, but it was falsed open flat to fit in a box and my phone isn't working at all now, a peice of plastic was hanging in the corner like it had been sliced with a knife and has left a scratch on that corner and theres a scratch on the screen. Phine totally out of use. I'm going to take this further and not leaving it as this. You don't expect your phone to come back in a worse state. but unipart hides behind a answer machine and email. Waiting to hear from virgin now to see what they are going to do about it as unipart are their repairers.

We cancelled Sky tv in February, switching to the much better value Virgin Media pack. We used Sky's prepaid labels to return their equipment and this was sent via Unipart Logistics three weeks ago.

However, Sky claim Unipart did not receive the equipment and threaten to call in debt collectors. We emailed proof of delivery from Royal Mail track and trace:

"This was returned to Unipart Logistics by 13/4/22 as requested.

Delivered

Your item was delivered on 13-04-2022.
Tracking number:QX300897657GBService used: Royal Mail Tracked Returns 48™

Any charges from yourselves will be treated as theft and dealt with through the appropriate channels leading to additional charges to Sky."

However, this was ignored and we received a threatening email on Friday.