Do not waste your time with this…
Do not waste your time with this company! If you don’t care about the quality of service or the quality of your experience, go ahead. But if you are educated and expect a normal conversation in English where you feel safe to ask questions and you feel heard, do not even bother here! You are going to be spoken down to and patronized.
The authoritative Manager Ms.Usha Ashwini, was extremely impatient and insisted I read everything first. I agreed, took a week, read through everything, referred to the info she gave on the first call that I have to stick a box size (I even wrote it down), accumulated all that and went looking for this specific boxes. I had a hard time finding them so I finally gave up. I decided to write to her since I had other questions too.
The response is prompt, but the answers were long and ambiguous for the important questions regarding the box. i thank her for responding and wanted to clarify a couple things in the end before I can proceed to confirmation of service, so I requested a voice call. Over the call, Ms. Usha was not only difficult to talk to, she kept interrupting me, saying ‘so what you want’ like in an Indian fish market on a bad hot day.
As I started thanking her for as much clarity she could offer so we can move on, she begins to criticize me for not reading everything like she “ordered” me to do the first time. I not only confirmed to her via email when I finally read and got back to her, I even confirmed to her many times on the call that I have fully read everything. But that didn’t stop her from openly judging me for asking questions and speaking over me with a tone that is reserved for angry Indian aunties who hates happy people! I never bother with reviews, but even if one person sees the importance of not supporting bullys like this, at a time like this, its Enough for me! Respect is something we all deserve. Just because you are used to talking to someone in a disrespectful manner, doesn’t mean you can continue to do that to your Clients. Especially when your client is vernal telling you that you are making them uncomfortable and you continue to speak on your judgemental tone. How is this okay in the USA in 2021? Ms.Usha has no self awareness And completely lacks in decency, kindness and any knowledge on good customer service etiquette.
UniRelo may have been long in business, but it’s a myth that they are the best! There are so many great competitors out there! Also a BIG RED FLAG: their quote also is extremely shady. What she sent me and what she said on the phone where fully contradicting informations. Also, they don’t even care about clarfying any information from their end and will simply make assumptions. Example: they wanted to charge me for shipping plastic plants I don’t even own. I enquirer about plants and they simply assumed plastic plants. Seriously?
Anyway, im so glad I’m not going to be doing business with them. I’m more glad that I am shedding light in this covert Company!