United Flags Ltd Reviews 21

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

United Flags from start to finish have been very helpful and very pleasant to to deal. From start to finish. The flag that was order and sent back was of exceptional quality. I would have no hesitat... See more

Rated 5 out of 5 stars

Great communication and knew exactly what was best for my company. Fully explained about the different types of flags from printed to embroidery. The 10 flags we ordered arrived quickly and we are rea... See more

Company replied

Rated 1 out of 5 stars

Buyer beware! I bought some flags from this company and paid £12.50 for next day delivery. Nothing was ever delivered and no tracking info given. Wrote to complain but did not get a reply to any of my... See more

Company replied

Rated 5 out of 5 stars

I have just received two beautiful, high quality, sewn not printed flags from United Flags. The workmanship on my Stars & Stripes and second flag of the RAF Ensign is outstanding. These will last a... See more

Company replied

Company details

  1. Flag Store

Written by the company

United Flags Ltd have been producing flags & flagpoles in for over 30 years. We supply Emergency Services, Local Councils, Airports, Town Halls, Football Clubs, Golf Clubs, Retailers, Forecourts, House builders, as well as smaller companies & individuals who like to raise a flag in the garden or on the house wall. You can call us direct or browse our website and we will help you with custom flags, national flags, feather flags as well as printed Gazebos and Trade Stands. We offer a bespoke service for flagpoles all around the UK to help with your corporate branding. We stock the flags of every national for a pick up or next day delivery.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

21 reviews

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Rated 5 out of 5 stars

United Flags exceptional

United Flags from start to finish have been very helpful and very pleasant to to deal. From start to finish.
The flag that was order and sent back was of exceptional quality. I would have no hesitation in recommending United Flags

April 13, 2026
Unprompted review
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Rated 5 out of 5 stars

We have used United Flags for a number…

We have used United Flags for a number of years now and found them to be the most efficient and competitive flag company out there.
Keep up the Good Work Ian and the team.
Helsby Golf Club

March 18, 2026
Unprompted review
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Reply from United Flags Ltd

Thank you for taking the time to give us a review, its nice to hear from you.

Rated 5 out of 5 stars

Excellent service and great care taken

They checked carefully with us about the design of the flag, to make sure it was right. It is very well made, and looks as though it will stand up to some windy days. They got the flag to us and ensured we were happy before issuing an invoice.

March 17, 2026
Unprompted review
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Reply from United Flags Ltd

Thank you for giving us a review it is very much appreciated.

Rated 5 out of 5 stars

Communication is very good from United…

Communication is very good from United Flags
Leading to receiving what you want when they say . Good all round service with quality.

February 25, 2026
Unprompted review
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Reply from United Flags Ltd

Thanks for taking time to give us a review, We look forward to helping you again.

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Rated 5 out of 5 stars

Great communication and product

Great communication and knew exactly what was best for my company. Fully explained about the different types of flags from printed to embroidery. The 10 flags we ordered arrived quickly and we are really happy with them. Definitely would recommend United flags.

January 28, 2026
Unprompted review
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Reply from United Flags Ltd

Thanks for taking the time to give us a review, it is very much appreciated.

Rated 5 out of 5 stars

Excellent service

Excellent service. Super quick mock up and dispatch of final product and very friendly team. Very satisfied :)

September 4, 2025
Unprompted review
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Reply from United Flags Ltd

Thanks for taking the time to write a review, were very glad your pleased.

Rated 5 out of 5 stars

Last minute order

Last minute order was handled perfectly and the flags were delivered as promised and are of great quality. Will definitely use United Flags again. 5* service

August 26, 2025
Unprompted review
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Reply from United Flags Ltd

Thanks for taking the time to review us, I'm glad we were able to help you.

Rated 5 out of 5 stars

Really reliable company

Really reliable company. Have produced a number of banners with United Flags Ltd over the last 8 years. They are always great quality and arrive promptly. Staff are very knowledgeable if you need advice on what style of banner.

August 13, 2025
Unprompted review
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Reply from United Flags Ltd

Thanks for taking the time to write a review, it's very much appreciated.

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Rated 5 out of 5 stars

Squirrel Drey Flag

Excellent customer service for us ordering our first squirrel Drey flag!
Great communications & fab flag!

August 12, 2025
Unprompted review
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Reply from United Flags Ltd

Thank you for taking the time to send us a review, it is very much apricated, We glad your pleased with the flag.

Rated 5 out of 5 stars

Fantastic customer experience …

Fantastic customer experience right from the initial contact, subsequent communication and through to delivery of the final product within the originally quoted timeframe.

We order a ceremonial banner and the quality and value for money were exceptional. I could recommend United Flags to any customers especially organisations looking to purchase a new ceremonial banner / flag.

August 1, 2025
Unprompted review
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Reply from United Flags Ltd

Wow........ we cannot ask for a better review than this. We are very pleased that your happy and we thank you for the review.

Rated 5 out of 5 stars

Super product and friendly helpful…

Super product and friendly helpful team. Thank you!

June 20, 2025
Unprompted review
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Reply from United Flags Ltd

Thank you for taking the time to send us a review. We are glad your happy with your flags.

Rated 5 out of 5 stars

Absolutely amazing service

Absolutely amazing service, communication was fantastic, quickly arrived and is exactly what I wanted.
I would highly recommend. 😊

December 4, 2024
Unprompted review
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Reply from United Flags Ltd

Thanks you for your review, it is very much appreciated.

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Rated 1 out of 5 stars

Disgraceful customer service Emailed this absolute joke of a…

Emailed this absolute joke of a business regarding doing some flags for me, they sent me a proof of flags which I agreed to have done, they then sent me an invoice which I paid within 30minutes of receiving invoice. Sent email with proof of payment, NO response , did not get told when I would receive my order, I emailed again still no response, called their number to be told they will check and call me back , a week later still no contact with me , messaged them again to be told I would receive my order Monday /tuesday , still no order delivered, messaged and emailed again no response, messaged and emailed again requesting a full refund , still NO RESPONSE, I will be taking this further through the courts to get my money back plus compensation, total disgrace of a business

October 30, 2024
Unprompted review
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Reply from United Flags Ltd

Thank you for taking the time to give us a review and we are sorry that on this occasion we fell below your expectations. I'm not sure what happened but we have changed our procedures for following up customer enquires. In future, a member of our staff will take specific responsibility for any issue our customers may have. This lack of communication should not happen again. We hope you were happy with the flags once you finally got them.

Rated 1 out of 5 stars

Buyer beware!

Buyer beware! I bought some flags from this company and paid £12.50 for next day delivery. Nothing was ever delivered and no tracking info given. Wrote to complain but did not get a reply to any of my emails let alone a refund - there does not seem to be a customer service department. My experience suggests that this is not a bona fide company.

May 2, 2024
Unprompted review
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Reply from United Flags Ltd

Thanks for taking the time to send a review. I'm sorry you were disappointed. We do not offer next day service on custom printed flags, this is simply impossible. Next day delivery is only possible on stock items and not bespoke designs. I'm sorry if this was not clear from our website, we will take a look to see if we can make it any clearer that our delivery charges refers to carrier delivery time and not manufacturing time. I hope you were happy with the flags once you finally got them.

Rated 1 out of 5 stars

Run arounds

Worst company I've ever had to deal with. Ordered a custom print flag back in December with express delivery. When no update was given I emailed two different support emails. They only got back to my start of January. They said they were closed for Christmas, fair enough. They said custom print takes 10 days and they'll refund the additional cost of express shipping. That was about three weeks ago. No update about my order and no refund. Honestly at this point I wouldn't be surprised if the good reviews are purple from the company because this just seems like a scam.

January 1, 2024
Unprompted review
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Reply from United Flags Ltd

Thank you for taking the time to send us a review. We are a small company and do close down for the holiday season. I'm not sure what has gone wrong here, custom print normally takes about ten working days (so 2 weeks). We have consequently changed our procedures for handling customer enquires. In future, a member of our staff will take specific responsibility for any issue our customers may have. This lack of communication should not happen again. We hope you were happy with the flags once you finally got them.

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Rated 1 out of 5 stars

No reply to emails, no order

Placed an order with express delivery. Never told it was shipped, I had to contact the company. 3 working weeks later, no sign of my order and they’ve stopped replying to emails. Stay away!

April 28, 2023
Unprompted review
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Reply from United Flags Ltd

I am very sorry to hear this, unfortunately trustpilot does not give any of the order details, your name etc, so I cannot look into this. so Please can you send the order details to tim@unitedflags.co.uk and I will look into this for you. T.H 22/05 I want to get this sorted for you ASAP

Rated 5 out of 5 stars

Squirrel Scout flag

I ordered a Squirrel Scout flag on 13th April with our group name sewn onto it, needing it for St. George's Day Parade on Sunday 23rd April.
It arrived on Thursday 20th April, and looks fantastic.
I cannot praise them enough. Thank you.

April 20, 2023
Unprompted review
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Reply from United Flags Ltd

Thanks for your review, I hope you squirrels looked very smart on parade with there new flag.

Rated 1 out of 5 stars

Waited months for a refund despite…

Waited months for a refund despite promises from Ian.
Not sure if they are not very good or a con.
Best Avoided.

February 24, 2023
Unprompted review
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Reply from United Flags Ltd

We are sorry your refund was not processed in a more timely manner, this was in some part due to us waiting for our supplier to Source a new batch of the Wessex flags, as It is not a flag we hold in stock. Hope you enjoyed the other flags that were sent to you Mr Cranvey.

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