Had a really nice chap called Mikey. To sort out on going issues regarding my water 15th September...He also came to sort it afew month's back.. Customer account technician department..United ut... See more
Company replied
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Review summary
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What people talk about most
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I had to contact United utilities as I am moving home. Unfortunately the next home is not ready yet, but they were the only utility company able to put my account on standby until I am in the new hous... See more
Company replied
I want to share some well-deserved praise for the customer service agent who handled my call on 11 September 2026 at around Approximate Time 04:06 PM. I called regarding a billing query. He was incred... See more
Company replied
✅ Perfect — here’s Option 1 ready‑to‑use, clean & complete — just add your supplier’s name if you like! ⭐⭐⭐⭐⭐ ⭐ Rating: 5/5 Stars Service: Water Utility “I’ve been with this water com... See more
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Company details
About United Utilities
Written by the company
We’re United Utilities, keeping the taps flowing and toilets flushing for 7 million people across the Northwest.
Every day, we supply water to homes and businesses across the region and take away and clean wastewater before it is safely returned to the environment.
Behind the scenes, we manage thousands of miles of pipes and sewers and look after reservoirs and treatment works - but what really matters is making sure customers can rely on us to deliver a first-class service 24 hours a day.
Visit our website to stay up to date on the work we're doing in your area, easily manage your account online or get support with your services.
Contact info
Lingley Mere Business Park, WA5 3LP, Warrington, United Kingdom
- 0345 672 2888
- www.unitedutilities.com
4.7
Excellent
8K reviews
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Very helpful and very efficient…
Very helpful and very efficient customer service and engineer. Friendly
September 16, 2026
Reply from United Utilities
Thank you for your fantastic 5-star review Judith! We are pleased to hear that you found our customer service and engineer to be helpful, efficient, and friendly. We appreciate your feedback.
Had a great conversation with Karen B…
Had a great conversation with Karen B from billing. She put my mind at rest straight away, addressed immediate threat of high direct debit and worked me through how to check my water usage and check for leaks. Really lovely, professional and efficient.
September 21, 2026
Unprompted review
Reply from United Utilities
Hi Pamela, thank you for the great feedback. It's wonderful to hear Karen was able to reassure you, explain everything clearly and help you look into your water usage. Thanks again, Beth
Helpful staff
September 20, 2026
Reply from United Utilities
Thanks for your five star review Pam :) Beth
Fantastic service
Fantastic service, Arranged everything I needed within minutes. Peace of mind now
September 21, 2026
Unprompted review
Reply from United Utilities
Thanks for leaving a 5 star review Lee! Good to hear you found the service quick and helpful. Thanks, Sharon
So far so good 😊 to me
So far so good 😊 to me, so they’re doing a great job and that’s all I can say for now thanks
September 21, 2026
Reply from United Utilities
Hi Peter, this great feedback really is appreciated :) Thanks so much! Beth
Prompt Confirmation that my application…
Prompt Confirmation that my application is receiving your attention.
September 21, 2026
Reply from United Utilities
Hello Peter, thank you for your fantastic 5-star review! We are so pleased to hear that your application received prompt attention. We appreciate your positive feedback. Take care, Adam
United Utilities
The agent I spoke to was very understanding of my circumstances and helped come up with a solution to resolve my reason for contacting United Utilities.
September 17, 2026
Reply from United Utilities
Hi Angela, thanks for taking the time to share this feedback. I'm glad to hear the agent was able to resolve your query. Take care, Beth
Caris delivered outstanding customer…
Caris delivered outstanding customer service!! A delight to speak to! Listened to my issue & it was resolved in no time! 100% customer satisfaction! Thankyoh
September 21, 2026
Unprompted review
Reply from United Utilities
Hello Jackie, thank you for taking the time to share your positive experience. We are pleased to hear that your issue was resolved quickly and efficiently, and that you received such excellent service. I will make sure Caris gets to see your review. Take care, Adam
The person I spoke to was very helpful…
The person I spoke to was very helpful and friendly. He related to my experience and made asking questions easy.
September 13, 2026
Reply from United Utilities
Hello Margaret, thank you for your wonderful 5-star review! We're pleased to hear that our advisor was helpful and friendly, making it easy for you to ask questions. Take care, Adam
Person I spoke to was very helpful
Person I spoke to was very helpful, and got me sorted within minutes, good experience
July 27, 2026
Reply from United Utilities
Hello Trevor, we're delighted to hear that the person you spoke with was very helpful and that your issue was resolved so quickly. Thank you for sharing your positive experience with us! Thanks, Adam
The assistant was extremely helpful
September 13, 2026
Reply from United Utilities
Hello, thank you for taking the time to share your recent experience with us and let us know if you need anything else in the meantime. Have a good day, Adam
Reply from United Utilities
Thank you for taking the time to share your review with us Jane. We’re here to help if you need anything else in the meantime. Have a good day, Adam
Reply from United Utilities
Hello, thank you for taking the time to share your recent experience with us and let us know if you need anything else in the meantime. Have a good day, Adam
Everyone was really helpful
Everyone was really helpful. Lady on the phone was brilliant and so friendly. Service man was also great, speedy and solved the problem.
September 12, 2026
Reply from United Utilities
Morning Hannah, we're pleased to hear that our team was helpful and friendly, and that your problem was resolved quickly. Thank you for sharing your positive experience! Have a good day, Adam
Really Attentive to every question
Really Attentive to every question
A great listener on the phone!
September 12, 2026
Reply from United Utilities
Good morning, thank you for your 5-star review! We are delighted to hear that you found our team attentive and that we were great listeners on the phone. Let us know if you need anything else in the meantime. Take care, Adam
Dealt with my enquiry efficiently and…
Dealt with my enquiry efficiently and quickly.
September 13, 2026
Reply from United Utilities
Thank you for your 5-star review Muriel, and we really appreciate it. Have a good day, Adam
Quick to answer call when I rang and…
Quick to answer call when I rang and the young lady answered my questions very clearly and politely.
September 20, 2026
Reply from United Utilities
Thank you for your 5-star review David! We're pleased to hear that your call was answered quickly and that our team member was clear and polite in answering your questions. Thanks, Adam
✅ Perfect
✅ Perfect — here’s Option 1 ready‑to‑use, clean & complete — just add your supplier’s name if you like! ⭐⭐⭐⭐⭐
⭐ Rating: 5/5 Stars
Service: Water Utility
“I’ve been with this water company for several years and overall service has been really reliable. Bills arrive clearly and on time, it’s easy to view everything online, and my usage is simple to understand. The water supply is consistent with good pressure and very few interruptions or issues. When I’ve needed help or had a query, the team were polite, friendly and sorted things out quickly. Updating my details was straightforward and no hassle at all. Pricing feels fair and everything is transparent. I’d definitely recommend them.” Many thanks.
September 13, 2026
Reply from United Utilities
Good morning, we are pleased to hear about your positive experience with our water utility services over the past several years. It's wonderful to know that our billing clarity, online accessibility, and consistent water supply with good pressure have met your expectations. We also appreciate your kind words about our team's politeness and efficiency in resolving your queries and updating your details. Let us know if there is anything else we can help you with in the meantime. Thanks, Adam
Outstanding Customer Care
I want to share some well-deserved praise for the customer service agent who handled my call on 11 September 2026 at around Approximate Time 04:06 PM. I called regarding a billing query. He was incredibly polite, professional, and sorted my issue out perfectly. Please check my call log and pass this feedback along to them and their manager.
September 11, 2026
Reply from United Utilities
Good morning, thank you for taking the time to share your positive experience. We're pleased to hear that our customer service agent was able to resolve your billing query perfectly and that you found them polite and professional. We will certainly pass your kind feedback along to the team and their manager. Have a good day, Adam
Really helped and explained well
September 13, 2026
Reply from United Utilities
Thank you for your 5-star review Julie, and we really appreciate it. Have a good day, Adam
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