We booked a trip package with this travel company based on a BNI reference, paying a higher amount than market rates expecting better service. However, our experience was very disappointing. Out o... See more
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See what reviewers are saying
Shittest company going around for young travellers. Booked prior covid and were aware at the time of the pandemic and hesitated to book as we were unsure to get a refund or if it would stop our fligh... See more
Ketch Wannan was fantastic! Quick communication the whole time, knowledgeable and helpful, and made everything easy to organise. When my return flight was rescheduled (to a time before I'd even be in... See more
I went into Universal Traveller to get some quotes and ideas about safaris in Ghana and Kenya. I also went to Flight Centre and Hello World to explore my options. Ashleigh from the Central Geelong Uni... See more
Company details
About Universal Traveller
Information provided by various external sources
Contact info
South Brisbane, Australia
- 131 669
- www.universaltraveller.com.au
2.8
Average
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
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Beth is an excellent agent.
February 24, 2020
Unprompted review
Always helpful
February 24, 2020
Unprompted review
The staff are super helpful and patient…
The staff are super helpful and patient and listen to everything you say! Would definitely book with them again in the future
February 23, 2020
Unprompted review
Painless and cheaper than online
Staff were knowledgable and managed to get me flights cheaper than anything I could find online!
February 23, 2020
Unprompted review
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My 'go to' travel agent
My 'go to' travel agent. I have been dealing with Brent Ephraims for years, and I always go straight to him for any travel plans. To date he has always given me excellent personal customer service and great deals.
February 23, 2020
Unprompted review
Exceptional service!
February 23, 2020
Unprompted review
Great service and competitive prices
Our travel agent, Nick put up with us changing our plans so many times and still made the perfect and cheapest holiday for us. He was prompt to answer any queries and was excellent to communicate with via email. He also suggested other activities that we might like and gave personal recommendations.
February 23, 2020
Unprompted review
Georgie is always fast and efficient.
February 23, 2020
Unprompted review
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Always helpful and loads of knowledge :)
February 23, 2020
Unprompted review
Kayla is the best
Kayla is the best! Everyone book with her!!
Amazing customer service and nothing is too much trouble! 100% recommend 😊
February 23, 2020
Unprompted review
Dani made it super easy for me
Dani made it super easy for me. She knows I’m in a budget so she made it as affordable as possible
February 22, 2020
Unprompted review
Andy was amazing
Andy was amazing - I’ve tried to book this trip to South America for months and couldn’t get it anywhere close to the pricing and for it to make as much sense as he did in the way of where we’re going. Will definitely be coming back to plan future trips with him
February 22, 2020
Unprompted review
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Friendly and helpful
February 22, 2020
Unprompted review
Overall a good experience
February 22, 2020
Unprompted review
Katie was sooooo helpful with booking…
Katie was sooooo helpful with booking our flights! She gave us great advise and really found the best deal possible!
February 22, 2020
Unprompted review
First class Maria Harvey
Fantastic experience My travel agent Tiffani SeAton couldnt do enough to make my trip wonderful Nothing was too much trouble for her She was so knowledgeable n very professional I would recommend her n Universal to anyone !
February 22, 2020
Unprompted review
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Uk + Tokyo
Got taken care of well by Nick. We’re able to do both trips in one go
February 22, 2020
Unprompted review
Kristy is the best
Kristy zammit is the best. Only agent i would let book my holidays. So glad she messaged me on Facebook a few years ago after i had commented on a contiki post. She actually cares and doesn’t stuff you around and she gets back to you almost instantly
February 22, 2020
Unprompted review
Kelly is an absolute pro
Kelly at Universal Traveller Shellharbour is an absolute pro. Keeping us in the loop with the right specials for what we wanted and willing to make different, well researched suggestions we hadn’t thought of. Thanks Kelly, you are an asset to your customers!
February 22, 2020
Unprompted review
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