We booked a trip package with this travel company based on a BNI reference, paying a higher amount than market rates expecting better service. However, our experience was very disappointing. Out o... See more
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See what reviewers are saying
Shittest company going around for young travellers. Booked prior covid and were aware at the time of the pandemic and hesitated to book as we were unsure to get a refund or if it would stop our fligh... See more
Ketch Wannan was fantastic! Quick communication the whole time, knowledgeable and helpful, and made everything easy to organise. When my return flight was rescheduled (to a time before I'd even be in... See more
I went into Universal Traveller to get some quotes and ideas about safaris in Ghana and Kenya. I also went to Flight Centre and Hello World to explore my options. Ashleigh from the Central Geelong Uni... See more
Company details
About Universal Traveller
Information provided by various external sources
Contact info
South Brisbane, Australia
- 131 669
- www.universaltraveller.com.au
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Darcy was AMAZING!
Darcy from The Marion Store was so so helpful and answered any questions we had to be the booking process easier! With the booking it was good to have someone who was looking for the best flights for us possible and for a reasonable price too! I would recommend that if you are under 30 and looking for the best possible flights then this would be the place to go. If you’re in The Adelaide Area then go to Westfield Marion and visit Darcy in universal travel!
Great really helpful
Super happy with Universal Traveller!
Super happy with Universal Traveller’s service. So quick to organise quotes and make adjustments, and provide useful info to answer my questions. Thanks team!
Easy process and good communication…
Easy process and good communication from sales staff
Very friendly and knowledgeable.
I dealt with Nick and he was fantastic
I dealt with Nick and he was fantastic. He was very approachable and helpful. Will deff use him again for our next holiday
Could not have been more friendly or
Could not have been more friendly or
helpful! Provided an array of options & I did not feel rushed at all. The best!
Best customer service!
My mother and I were served by a bubbly, knowledgable and compassionate young lady named Amy Scothern. She’s the most friendliest and kind-hearted sales representative at your werribee store! We were one of those usual annoying customers, but Amy did her best to accomodate us, she was so professional and extremely patient throughout the entire exchange, even going so far as to stay back after hours to help us out. She went above and beyond, she is truly an asset to your company!
Simone was very quick to respond to my…
Simone was very quick to respond to my request, she searched best deal for me and the flight was booked, paid and electronic ticket issued promptly. Thank you will use you again For the 3rd time.
Mary
JEN THE BEST CONSULTANT
JEN WAS EXTREMELY OBLIGING AND HELPFUL YOU SHOULD BE PROUD OF HER, VERY WILLING DOES GO OUT OF HER WAY IN ALL MEANS TO HELP
I WOULD GIVE HER TEN STARS + ALAS YOUR COUNT DOES NOT GO THAT HIGH
MANY THANKS TO JEN
ALBERT SAUNDERS
Very nice service
Ally went above and beyond!
Very happy and easy going people…
Very happy and easy going people working there. Great knowledge
Extremely satisfied
We're extremely happy with the patience and understanding Trae from the Watergardens store had for us as we planned our trip to the States for later this year.
He was knowledgeable and such good help through the process, even though our route changed so many times.
Can't wait to plan our next trip with him.
Jen is amazing
Jen is amazing! She is such an asset to the business and she deserves a pay rise. #teamjen #rockyrules
Awesome work to provide the best deals…
Awesome work to provide the best deals and also requirements of customer! So impressed by their service to go the extra mile. Thank you
10/10
Jess of UT has helped me book round the world flights for three years now! She’s amazing and I would highly recommend to anyone!!!
FANTASTIC EFFICIENT PROMPT SERVICE
Fantastic Service
What a pleasure dealing with Molly again. As always very helpful, efficient, making it easy to book travel. Definitely one of the best to book through. It is wonderful to receive such amazing service would highly recommend to all travellers.
Rachel Male is excellent!
Rachel Male is an excellent customer service expert! :-)
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