Awesome quality. The best after sales service I have ever experienced. Their lifetime refund and exchange policy is really helpful. Keep up your good work 👍
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Awful shopping experience as the sizes are clearly Chinese sizes but they want me to pay for the return postage! These guys behave like cheap market sellers please avoid
Company replied
Very disappointing experience. I received two right-foot shoes instead of a proper pair. I contacted customer support immediately, but after several days of follow-ups I am still not getting a prope... See more
Company replied
Dreadful! Inexistent customer service. No email, no online form for communication. There’s a phone number that’s not manned and you can only leave a message. Bought some sandals that had a manufact... See more
Company details
Written by the company
Unze was founded in UK in 1989, it is entirely owned by Saleem Family. Unze Group has over 32 years of experience in the footwear industry and has grown through a passion and dedication to excellence in product development. Unze has a strong presence in UK and Pakistan. We are focusing on retail and online expansion. The brand continues to lead as the sexy, chic and smart destination for trend-right footwear and accessories for contemporary men, women and kids leading a multi-faceted lifestyle, offering them confidence and versatility that takes them to work, weekend and going out occasions. The styles are elegant, feminine, glamorous and very sophisticated. Using the finest quality and intricate hand work by our skillful craftsmen, the shoes and bags are captured in vibrant colors combined with the most luxurious fabric. What We Offer: High Quality Men, Women & Kids Footwear Lifetime Return & Exchange Policy Serving Millions of Happy Customers Worldwide and Still Counting! Excellent Delivery Service Our Timeline 1989 – The idea for a global brand came into existence in 1989 in London. The company first focused on retail, and over time, has developed a substantial wholesale business and a versatile product range, supplying numerous retailers throughout UK and Rest of the world. 1990 – Our first store was opened in 1990 on Green Street, which is the 4th most popular commercial Street in London. 1992 - Due to growing demand and to gain market share within UK a second store was opened in White chapel. 1999 - We launched our very first online store which was considered the most swanky online footwear store in UK. 2000 – We entrusted the brand to others and launched the wholesale business in Europe and Rest of the world. 2003 - Unze London opened its third store on Green Street in order to meet customer's demand and showcase the vast range of styles produced by the company. 2005 - Unzè (Franchising) Ltd was formed in 2005. The franchise operation started initially in UK and proceeded internationally in the coming years. Since its launch in March 2005 Unzè (Franchising) Limited has had over 200 inquiries from interested potential franchisees, to date we opened 10 franchises. In April Unze opened first Franchise stores in Romford. 2006 – This was a busy one. We opened stores in Sheffield, Leeds, and Chelmsford. Starting in March 2006 Unze is poised to open 20 other franchises. The sheer popularity and appeal of the Unzè brand led to inquiries from all around the world, from USA and South Africa to Australia and Asia. The brand proved to be renowned within UK and all around the globe. 2007 - Unze then opened new stores in Bradford, Walthamstow, Bolton, Preston, Leicester, Birmingham, Wood Green and Hounslow. 2008 - Nowadays, Unze has millions of customers worldwide. No matter how different they are, they all have one thing in common: their endless love for unique shoes. In order to meet customer demands Unze opened more stores in different locations at Southall, Limerick (Ireland), Netherland and Dewsbury. 2009 - Unze London launched its new store in Kensington. Due to heavy users ratio Unze London re-launched its website version as per user’s expectations. Unze launched its 18 domains with their Local languages to satisfy its online buyers and make their online shopping more convenient. 2010 – Our biggest project was opening stores in Pakistan as it’s a fast growing market and we found market opportunity to provide quality footwear products to a large customer base. For the first time Unze opened a flagship store in Pakistan in 2010 and did supremely well. 2011-Unze launched its flagship stores in Westfield, two stores in Ilford Lane, Slough and in Portugal. 2013 – Unze London celebrated its 25 years anniversary by sharing stories from adventures ‘around the world in these 25 years’ and spent the year opening more new stores and concessions in more countries than ever before. 2015 - We launched first online store in Pakistan which was a great hit in this market. 2017 - Unze London opened 3 Flagship Stores in Pakistan 1. Allama Iqbal Town 2. Model Town Link Road 3. Packages Mall Lahore and is planning to expand throughout Pakistan. It is one of the most influential global player in Men & Women fashion footwear. In less than three months, more customers than ever before had picked up pieces from Unze London’s SS 17 Collection and have experienced that extra something that makes Unze no ordinary designer label.
Contact info
286 Green Street, Forest Gate, London, E7 8LF, London, Pakistan
- 03331238693
- info@unze.co.uk
- www.unze.co.uk
1.7
Bad
163 reviews
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This company hasn't invited customers recently, so reviews may not be representative
Replied to 72% of negative reviews
Typically replies within 1 week
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The shoes are great
The shoes are great.
The customer support is crap. Mind my language, however, let me share my story.
Due to COVID-19 I ordered Online shoes. I got the delivery today. I tried the pair and it has size issue. I called the customer support and they said they can't change now and come after two weeks. I'm a Muslim Eid is like Christmas to us. Eid is within two weeks time.
They also said that go buy the size you fit on the outlet and then after Eid apply for refund. Means double pay them.
Even a small hawker in local markets allow size change. It's a genuine and legit issue of customers.
And, I'm not the only one. Their Facebook page is flooded with such complaints, which are being removed by the admin of page.
Don't buy online from them.
May 12, 2020
Unprompted review
Reply from Unze London
Hi
Hope you are doing fine.
Sir/Mam we really apologize from the bottom of our hearts that you had to face such a negligence from our side. This all is happening because we are stuck in current situation of COVID-19 which is almost delaying everything. We don’t scam, we are PCI compliant industry and we refund normally in 14 days. However, there is high volume of online sales at the moment and because of that we are facing the issue of delayed transactions.
Generally we don’t exchange or4 refund during sales promotion but for you only. We really appreciate if you remove negative feedback. For compensation, we will give you 20% off on your next purchase. We assure you this next time, we will offer you highest quality of customer service.
Kind Regards
Unze London
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Really liked the shoe!
Really liked the shoe!
Good quality affordable price
March 4, 2020
Unprompted review
Reply from Unze London
We thank you for your precious and extremely valuable positive feedback, we would like you to know that customer satisfaction is not just our achievement but also our goal. Please visit Unze again for your next purchase on unze and select from our new and exciting range with over 500 style
Shopping from Unze was one of the best…
Shopping from Unze was one of the best shopping experiences I ever had. Their products are high-quality and authentic . I'm planning to buy few more from them for my sisters and I,
Thanks a lot
March 3, 2020
Unprompted review
Reply from Unze London
We thank you for your precious and extremely valuable positive feedback, we would like you to know that customer satisfaction is not just our achievement but also our goal. Please visit Unze again for your next purchase on unze and select from our new and exciting range with over 500 style
Shopping from Unze was one of the best…
Shopping from Unze was one of the best shopping experiences I ever had. Their products are high-quality and authentic and their shipping was right on time.
February 17, 2020
Unprompted review
Reply from Unze London
We thank you for your precious and extremely valuable positive feedback, we would like you to know that customer satisfaction is not just our achievement but also our goal. Please visit Unze again for your next purchase on unze and select from our new and exciting range with over 500 style
Fabulous shoes lovely material
Fabulous shoes lovely material and so much comfy. Must recommend
February 6, 2020
Unprompted review
Reply from Unze London
We thank you for your precious and extremely valuable positive feedback, we would like you to know that customer satisfaction is not just our achievement but also our goal. Please visit Unze again for your next purchase on unze and select from our new and exciting range with over 500 style
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Reply from Unze London
We thank you for your precious and extremely valuable positive feedback, we would like you to know that customer satisfaction is not just our achievement but also our goal. Please visit Unze again for your next purchase on unze and select from our new and exciting range with over 500 style
Rubbish customer service and product
The shoes I ordered were sized wrong and had to be returned. Unze customer services promised to refund the return postage which cost me £13.14 (already paid £6.99 shipping on the order). Now they tell me they will not refund the £13.14 return postage so I have spent a total of over £20 on shipping charges when the shoes cost £20 each. I phoned Unze customer services to complain but they are not interested and the manager is never there.
February 1, 2020
Unprompted review
Excellent customer service my wedding…
Excellent customer service my wedding heels arrived on time and fit perfectly! Deffo recommend!
November 4, 2019
Unprompted review
Reply from Unze London
Thank you so much.
Untrustworthy company.
Untrustworthy company.
Customer service appalling.
October 30, 2019
Unprompted review
Reply from Unze London
We do apologies for inconvenience caused to you and you are not satisfied from our customer service please contact us and tell us what kind of issue you will face from our side and than we try our level best to resolve your issue within 24- 48 hours
contact number: 03331238693
or email us at; customersupport@unze.co.uk
Kind Regards,
Uzne UK Ltd.
Customer Support
Monday to Friday
09:00am to 05:30pm
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Really bad shoes,send me wrong shoes…
Really bad shoes,send me wrong shoes number one was 9 and other one 8,never use this shoes company again.
October 30, 2019
Unprompted review
Reply from Unze London
We do apologies for inconvenience caused to you and you are not satisfied from our customer service please contact us and tell us what kind of issue you will face from our side and than we try our level best to resolve your issue within 24- 48 hours
contact number: 03331238693
or email us at; customersupport@unze.co.uk
Kind Regards,
Uzne UK Ltd.
Customer Support
Monday to Friday
09:00am to 05:30pm
Good quality shoes
Good quality shoes but not happy about postage price .
October 29, 2019
Unprompted review
Reply from Unze London
We thank you for your precious and extremely valuable positive feedback, we would like you to know that customer satisfaction is not just our achievement but also our goal. Please visit Unze again for your next purchase on unze and select from our new and exciting range with over 500 style
Nice shoes and good service quality and…
Nice shoes and good service quality and delivery.
September 28, 2019
Unprompted review
Reply from Unze London
We thank you for your precious and extremely valuable positive feedback, we would like you to know that customer satisfaction is not just our achievement but also our goal. Please visit Unze again for your next purchase on unze and select from our new and exciting range with over 500 style
realy like the shoes.
September 13, 2019
Unprompted review
Reply from Unze London
Thanks for your feedback.
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Disgusting service
Disgusting service.i ordered for next day delivery and paid charges for next day delivery.its nearly 15 days now,but still didn't recieve my order.i tried to contact customer service number lots of times,but they don't pick up the phone.i have contact them on their whts app number,and u know they seen the messages and didn't reply,after 5 days of my messages they replied and asked me about order number that i have already sent in our first communication,but i sent again them my order number and its again 7 days didn't recieve any relpy from them.today i txt them again i need refund.still no reply.They are stupid.Please don't trust them and don't order to them.they making people fool.digusting,rubbish service.
August 25, 2019
Unprompted review
Reply from Unze London
We do apologies for inconvenience caused to you and you are not satisfied from our customer service please contact us and tell us what kind of issue you will face from our side and than we try our level best to resolve your issue within 24- 48 hours
contact number: 03331238693
or email us at; customersupport@unze.co.uk
Kind Regards,
Uzne UK Ltd.
Customer Support
Monday to Friday
09:00am to 05:30pm
Great service
Unze have great variety of different shoes for both men and women and they are really helpful and give me good customer service. Highly recommend to shop at Unze.
August 13, 2019
Unprompted review
Reply from Unze London
We thank you for your precious and extremely valuable positive feedback, we would like you to know that customer satisfaction is not just our achievement but also our goal. Please visit Unze again for your next purchase on unze and select from our new and exciting range with over 500 style
appauling customer service
I have been a loyal customer for years, I can't deny their products are good but the customer service is RUBBISH. They are happy for you to buy buy buy but when it comes to your returns, they have the worse customer service EVER. they are rude. they do not take you or your complaint seriously and it will take over a month for a refund, even though you have proof of purchase. They do not believe in loyal customers, they don't not believe in respect and they definitely do not believe in politeness.
Like I said, products are good, sale prices are amazing but the customer service on the phone and in store is utterly rubbish. A business like that will lose it's barakah.
August 7, 2019
Unprompted review
Reply from Unze London
We do apologies for inconvenience caused to you and you are not satisfied from our customer service please contact us and tell us what kind of issue you will face from our side and than we try our level best to resolve your issue within 24- 48 hours
contact number: 03331238693
or email us at; customersupport@unze.co.uk
Kind Regards,
Uzne UK Ltd.
Customer Support
Monday to Friday
09:00am to 05:30pm
Horribly stupid they are
Horribly stupid they are. Can't explain in my words how they behave. Making customer fool by telling about their so called 365 days exchange policy where they didn't allow me exchange even after next day. They give me faulty product and when I ask for exchange they put glue on my shoes without asking me. Cheater and rubbish people.
June 23, 2019
Reply from Unze London
Hi,
We apologies for inconvenience caused to you.
We are unable to find you details with your name.
Please contact us at customersupport@unze.co.uk or you can also contact us at 03331238693
Thanks
Regards
Unze
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I read all the reviews before and…
I read all the reviews before and thought they were lying and fake however after my very own experience they are all telling the truth and are real I made a full order of £60 then was told all of them items were out of stock and the refund took 3 weeks to come
2nd time they charged me £5 extra for an item and I never recovered it back even after explaining to the customer service he put the phone down
Lastly I am waiting a refund again which has not arrived it been a week I don't know when I will get it they truly scamming and looting people very bad company very poor service they don't know what they are doing very dodgy
February 27, 2019
Unprompted review
Reply from Unze London
We do apologies for inconvenience caused to you and you are not satisfied from our customer service please contact us and tell us what kind of issue you will face from our side and than we try our level best to resolve your issue within 24- 48 hours
contact number: 03331238693
or email us at; customersupport@unze.co.uk
Kind Regards,
Uzne UK Ltd.
Customer Support
Monday to Friday
09:00am to 05:30pm
absolutely joke of a service
I ordered a bag online yesterday 10/01/19 paying for next day delivery. I received an email saying my order is dispatched and to expect another email with the tracking number which never came. I called them on 11/01 at 4 pm to find out what was happening with my order. The guy on the phone was useless, not listening to anything I was saying. I was told my order would not get to me until Monday so I told him to cancel it and give me a full refund as I need the bag for Saturday.
He could not explain why I did not receive an email or why nobody contacted me to tell me my order was not going to be delivered. I paid for next day service but they obviously have no idea what next day means.
I was offered 10% off my next order as a way of compensation. What an insult!!!!
I would never go back to them as they have no idea how to keep the customers happy.
Whatever happens please do not order or pay for next day delivery as they will NOT provide this service.
January 11, 2019
Unprompted review
Reply from Unze London
We do apologies for inconvenience caused to you and you are not satisfied from our customer service please contact us and tell us what kind of issue you will face from our side and than we try our level best to resolve your issue within 24- 48 hours
contact number: 03331238693
or email us at; customersupport@unze.co.uk
Kind Regards,
Uzne UK Ltd.
Customer Support
Monday to Friday
09:00am to 05:30pm
Third class shoes
Third class shoes, low-quality material, and after-sale service is very poor. They are not willing to return the product. I have filled out their return form and completed all their requirements but still, they have refused to return their product. Totally Unacceptable
December 24, 2018
Unprompted review
Reply from Unze London
We do apologies for inconvenience caused to you and you are not satisfied from our customer service please contact us and tell us what kind of issue you will face from our side and than we try our level best to resolve your issue within 24- 48 hours
contact number: 03331238693
or email us at; customersupport@unze.co.uk
Kind Regards,
Uzne UK Ltd.
Customer Support
Monday to Friday
09:00am to 05:30pm
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