First time visiting up and running today. I had two young children in tow. I was greeted by amazing staff, Sallyanne was great in helping me find the perfect trainers and also entertaining the kids.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
All I need to say is if you’re in the Milton Keynes area see Jess. My goodness she knows her stuff! My fitting consisted of 8 pairs of shoes, she took me through every technical detail - support, cush... See more
Company replied
This is a great shop. The staff are very knowledgeable, friendly and give great advice. I've always had great service here complemented by the excellent range of high quality products. I cannot ru... See more
Company replied
After seeing the excellent service my partner received whilst looking for new trainers, I thought I'd pay a visit. The gait analysis doesn't feel gimmicky; there's genuine knowledge as to what is goin... See more
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Company details
Written by the company
Up & Running is the one-stop independent running specialist retailer in the UK, with 30 plus years of experience. We have helped thousands of runners over the last three decades, head to www.upandrunning.co.uk to see how we can help you! As the UKs biggest independent running retailer we are here to help you achieve your goals.
Contact info
16 Station Parade, HG1 1UE, Harrogate, United Kingdom
- 01423 562 162
- customerservices@upandrunning.co.uk
- www.upandrunning.co.uk
4.9
Excellent
3K reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Very good customer service
Very good customer service, fantastic in store and over the phone when I ordered the wrong size. Shoes delivered quickly and as described. Fantastic to have this company on the high street.
July 29, 2026
Reply from Up & Running
Thank you for taking the time to leave us your review & feedback, each review is personally read & then passed onto the store team, so thank you! :)
Excellent advise and service from Luke…
Excellent advise and service from Luke today. As disabled person with MS I was skeptical that a trainer could make a difference to my stability, balance and walking ability! I was wrong! Luke understood my needs & weakness in walking and steered me straight to the Brooks Ghost 18 - perfect in everyway. Thank you so much
August 6, 2026
Unprompted review
Reply from Up & Running
Thank you for taking the time to leave us your review & feedback, each review is personally read & then passed onto the store team, so thank you! :)
Top quality service
Service provided by Sallyann was phenomenal, entered unsure whether my shoes were right and left with a comfy pair that suit my gait. Thank you!
Range of shoes offered for a size 11 was great
August 6, 2026
Unprompted review
Reply from Up & Running
Thank you very much for taking the time to leave us this feedback & a review, very much appreciated!! 😊
Reply from Up & Running
Thank you very much for taking the time to leave us this feedback & a review, very much appreciated!! 😊
Excellent help and advice
Went to the Shrewsbury store looking to get some new running trainers, was given some excellent advice and help choosing correct trainer for me.
Highly recommend.
July 28, 2026
Reply from Up & Running
Thank you very much for taking the time to leave us this feedback & a review, very much appreciated!! 😊
The member of staff in the York outlet…
The member of staff in the York outlet was so helpful to ensure I bought the correct product
July 28, 2026
Reply from Up & Running
Thank you very much for taking the time to leave us this feedback & a review, very much appreciated!! 😊
Sally ann was excellent and flawless…
Sally ann was excellent and flawless professional
August 4, 2026
Unprompted review
Reply from Up & Running
Thank you very much for taking the time to leave us this feedback & a review, very much appreciated!! 😊
Trainers had clearly been used as sole…
Trainers had clearly been used as sole of right trainer was dirty
July 28, 2026
Reply from Up & Running
Thank you Daniel for your feedback, very sorry to hear the trainers were not in 100% perfect condition when you received them. Please do get in touch with customerservices@upandrunning.co.uk with the details and pictures of the issue so they can try to resolve this for you.
Marta made sure I was helped in my…
Marta made sure I was helped in my search. She inquired into my current training programme and whether I was with a club etc...
August 4, 2026
Unprompted review
Reply from Up & Running
Thank you very much for taking the time to leave us this feedback & a review, very much appreciated!! 😊
Helpful staff
Bought the wrong size trainer so took it to the shop where the staff were super helpful about fitting the right size and returned to wrong size
July 28, 2026
Reply from Up & Running
Thank you very much for taking the time to leave us this feedback & a review, very much appreciated!! 😊
Reply from Up & Running
Thank you very much for taking the time to leave us this feedback & a review, very much appreciated!! 😊
Fantastic experience
Ordering from Up & Running was quick and straightforward, with a simple and easy-to-use website. My Brooks trainers arrived promptly, and the delivery was excellent. The trainers are fantastic and comfortable, great quality, and exactly what I was looking for. A smooth shopping experience from start to finish. I wouldn’t hesitate to order from Up & Running again.
July 27, 2026
Reply from Up & Running
Thank you very much for taking the time to leave us this feedback & a review, very much appreciated!! 😊
Aaron was so kind and helpful when I…
Aaron in the Headington, Oxford shop was so kind and helpful when I went in to buy a hat just now! He made sure I was aware which discounts I was eligible for, and I felt very comfortable in asking questions and being in the shop. Would come again for service like his. 👍
August 4, 2026
Unprompted review
Reply from Up & Running
Thank you very much for taking the time to leave us this feedback & a review, very much appreciated!! 😊
Barnet Shop
Thomas from the Barnet shop was very patient and very knowledgeable. Excellent customer service. Would definitely go there again.
August 4, 2026
Unprompted review
Reply from Up & Running
Thank you very much for taking the time to leave us this feedback & a review, very much appreciated!! 😊
Excellent service
Excellent service, super fast with getting them delivered, be ordering from you guys again.
July 30, 2026
Reply from Up & Running
Thank you very much for taking the time to leave us this feedback & a review, very much appreciated!! 😊
Sally-Anne was so knowledgeable and…
Sally-Anne was so knowledgeable and helpful at finding me what i needed for my specific circumstances.
Ill definately go back next time I need running or trail shoes
August 4, 2026
Unprompted review
Reply from Up & Running
Thank you very much for taking the time to leave us this feedback & a review, very much appreciated!! 😊
Great service and value!
Aaron was incredibly professional and helpful. Having videoed my running style and foot landing I chose a great pair of shoes that were really good value and extremely comfortable. Would highly recommend.
August 4, 2026
Unprompted review
Reply from Up & Running
Thank you very much for taking the time to leave us this feedback & a review, very much appreciated!! 😊
This is an absolutely amazing shop with…
This is an absolutely amazing shop with incredible service!!! Staff is super helpful and they go through great lengths to find you the totally perfect running shoe!! Very highly recommend!
August 3, 2026
Unprompted review
Reply from Up & Running
Thank you very much for taking the time to leave us this feedback & a review, very much appreciated!! 😊
Great shoes and on offer
Great shoes and on offer. Very quick delivery and exactly as described
July 29, 2026
Reply from Up & Running
Thank you very much for taking the time to leave us this feedback & a review, very much appreciated!! 😊
Great experience
Great experience. Lucy was really helpful and knowledgeable!
August 3, 2026
Unprompted review
Reply from Up & Running
Thank you very much for taking the time to leave us this feedback & a review, very much appreciated!! 😊
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