UPS Reviews 7

Since the 31st of December, they have not delivered my parcel. I filed a case for the Antalya branch, then they delivered only one box in my delivery. Days later, I mailed the solution centre they promised to deliver today till 18:30, but still nobody showed up or called me.

This is the worst experience ever that I have on my entire life. Even the shittiest carriers of Turkey could do a better job in 1 week. I will write, talk, and make comments everywhere about this. I lost such amount of time by just tracking what will happen...

They gave the parcel to some non-UPS broker. It says contact the broker. How am I supposed to do this?! Where am I supposed to get their contacts?! I'm trying to write to this company's chat - this chat doesn't work, the buttons don't work, there are errors in the JavaScript console. This is just disrespect for customers. In the end, by some miracle I managed to get through to the operator, all she did was send me a TURKISH phone number and said "contact us by phone". Idiocy, I don't know Turkish and I can't call this number from another country. If you lose my order, I'll sue you. Just an idiotic company.

The story is very long. A simple parcel that took a day to arrive in Turkey took 9 days to date still stuck in customs after paying the 505TL customs fee and continuous excuses. It is costing me money every day that I wait for this utterly feckless folk to do their jobs. If I had not called them they would have done nothing let alone given the details to re-enter everything that was already on the enclosed invoices. After filling in a online form in which one of the instructions, surprise surprise, did not work except for my own workaround then there was the payment to be made. The trouble is 3 days later still no tracking update, no email and whenever we call just the same "It can take 2-3 days to clear." NINE DAYS have passed an there is very little transparency. These people will drive you to despair.

I am trying to find my parcel (that was my bday present actually) for more than one month! And UPS doesn't care. They never contacted me. When I called UPS turkey 08502550066 they asked me to send them an authorization letter. I did.. and nobody reached out for 10 days!! So I called them again and they keep repeating the same stuff - it is in the process. Then finally a guy on the phone (08502550066) told me the truth - they couldn't find my letter and asked to resend it!!!!! So I did! and then they cannot tell me when it will be processed. Just wait... So you guys ask me to send you smth and call you but then never come back.
Then they suggested calling the customs in Istambul - so I did, and customs told me they haven't received my letter from UPS and cannot start the process.

So question is, who can help me finally to get my parcel? What exactly needs to be done to get the answer and make sure you guys actually do your job?

Please assist asap.
I almost got to your upper management!

As an internet shopper making international orders from USA to Turkey, I have found UPS Turkey to be very helpful.

They have assisted in the import clearance processes and gone out of their way to find an English speaking member of staff - as my Turkish is basic at best.

Quick deliveries to the door , on time or before. I haven't had any issues whatsoever on multiple shipments.

Recommended.