UPS Reviews 

UPS customer service was unhelpful, and I kept being redirected without a solution. My delivery address was incomplete, and no one would help me fix it. This has been extremely frustrating.

After the latest CEO change the service has dropped off. They used to always drop our packages at our front door and always followed delivery instructions. Since the CEO change our driver was let go and the next driver has never followed instructions. The board needs to fire the CEO and hire someone with better customer service skills. They fired all their good drivers and hired FedEx drivers which we all know they are the worst about following instructions.

I wanted and paid for a package to be delivered next day. It was to late for next day so I had to wait an EXTRA day. The driver gets to my place but goes to the wrong door, instead of looking for another entrance, he leaves a note about a "missed delivery" yada, yada, yada, and I have to wait ANOTHER day. I call the UPS line twice to try to get my package, that I was awaiting back to my home that day. Did you know that if you request that your oracle go to the pick up center after THEY mess up, you STILL have to wait an extra day? I AM FURIOUS! My money, down the drain-my time-GONE and I still don't have my package. Why is it that when you call these so called American companies, you get someone in India talking back at you with broken English? Why the hell do we pay for this???

I would give 0 stars if i could. This is the second time UPS has delivered to the wrong house. The first time was an 80 pound lawnmower, which i had to carry back to my house down a set of stairs and injured myself. The most recent time, was an expensive item that they again, delivered to the wrong house. I had to go out and get it in the rain which could’ve potentially damaged the item. When o called to complain, I had to talk to an AI bot which made me very frustrated and made the process way harder than it needed to be. When i finally got though to someone, i realized that they are outsourcing call centers because I was talking to a man with a very thick indian accent. I had an extremely hard time understanding him and i strongly believe it is wrong to not hire americans for this position. When i told him to leave a note for my delivery, he repeated it back to me and I am not even sure he said it correctly. Now i have a $90 medication for my cat being delivered by UPS that must be refrigerated. If this goes wrong too I will be beyond pissed off. End AI and end outsourcing.

UPS is notorious for adding back additional charges claiming dimensions were different, which is usually a complete lie. It was usually only a few dollars, so I never acted on it. However, they recently charged back $80 on a package that only cost $120 to mail. My dimensions were SPOT ON and this is 100% a fabricated lie. I can't get anywhere with UPS either because their automated system and website are completely inadequate to handle legitimate issues like this, so I am resorting to online reviews in hopes of raising awareness. I WILL NOT USE UPS AGAIN BECAUSE THEY ARE FLAT OUT FRAUDULENT IN THEIR ADDED CHARGES! UPS users beware.

zero stars if possible.
when you move, you can't change your address on ups my choice. getting through to them by phone at a convenient time is impossible. so they simply pollute my voice mailbox.

i personally will use fedex which doesn't suffer from this whenever possible.

brown is the most fitting color for UPS. because something else that i usually flush down my toilet is usually brown...

Absolutely the worst delivery service I have interacted with. Yesterday we had a package "out for delivery" and got a notification that it was sent to a Staples in a different zip code because it was (per the customer service rep it took 2 hours to get ahold of) "too late in the day to try to deliver it" so now we get to drive to another town to pick it up. Apparently paying for them to deliver a package doesn't guarantee that they'll even attempt to do so. I wish I could say this was the worst experience we've had with UPS but that would be when they delivered a piece of furniture that was literally BROKEN IN HALF and then tried to tell us that my pregnant wife would need to bring it to a UPS store for them to do anything. Absolute garbage company that can't perform the most basic aspect of their job. If you want the service you pay for avoid UPS at all costs. You will save hours of your time, countless headaches, and money spent on basic delivery services they are apparently not capable of performing.

Diabolical website is horrendous to use. Can’t find anything and they want to know everything about you.

Express Delivery for 71€ of an important document from NL to Hungary took them 1 whole day longer than promised. I was told it will arrive on Wed, and it arrived on Thursday evening.
They could keep their word or lower their price if they are not that quick as promised...

Have recieved a bill from something that was shipped last year to the wrong address and wrong information on it have tried to spek to UPS to find the customer service department doesn't work form the UK and despite the site saying they are open 8 to 8 they are open 8 to 5 on the number 03457877877 then after a conversation there with a bot got moved to a human some where in Asia who transfer me to someone else then someelse transferred me to someone else and again to another person who eventually transferred me to the billing department 03451610016 who still couldn't help me with the sperulous customs bill and now after 30mins on the phone I have to send an email to a different department........ shockingly poor service.

Companies should really stop using UPS to send parcels. They are a joke to deal with as a customer. I am unable to contact any customer support with regards to my parcel as the phone number and the email address on their site does not work. I have requested a redelivery 2 days ago and still no reply. Do not use this delivery service.

Ridiculous overcharge for import duties—essentially a scam. I paid only USD 20 in government taxes, but UPS charged an additional USD 45 simply for handling customs clearance. These extra fees were never disclosed before shipping.

Like many reviewers, I’d give zero stars if I could. Kept the UPS app open on my phone this morning. At 9:06 it said out for delivery. Then miraculously a few minutes later it changed to 9:04 deliver attempted. So UPS have apparently discovered the secret behind time travel! Obviously, they haven’t bothered to try to deliver my package. I vowed years ago never to buy anything from a company that uses UPS - wish I’d stuck to it. Not worth the stress 😂

I don't think I have ever had a mishandling of a package like this.
Their processes make no sense and it feels like they get wrong with intention.
I ordered something from Apple using the same address I always used with them and to which they shipped things in the past. Well, this time according to them it does not exist anymore. I called three times, one to update the address with more info, one to make sure they could call me since the shipping did not arrive as they told me it would and they assured me I was going to be called, and once today to understand WHY MY PACKAGE MADE ITS WAY TO GERMANY, instead of Italy.
It feels like they are the messiest courier of all time.
They don't call, even when they assure you they will.

There chat is fake, it says looking for an agent, but a agent never comes, this is misleading information and scamming people in to thinking that someone is joining the chat, this is iligal and should be taken care of.

I am waiting for a package for over a week now and Spanish ups is taking there siestas to serieus I guess because everyday it says we have a problem you will get a new date, it's pathetic. And I will not use ups ever again, what a scam, fake chat fake track and trace it's just a joke...

horrible, late, customer service sucks, the list could go on and on, i dont know who is worse at this point, ups fedex or the horrible usps.

Its happened again. My delivery is late by 2 days now. Delay reason: Severe weather or bla bla bla. Its sunny in here and no traffic. Worst delivery company ever.

They've completely lost over half of the Amazon packages they were responsible for. It's not like they were ever particularly reliable. But they went from dicey to lost cause in the past few years. Much worse in the past year. Almost intolerable this past mo.

I am not necessarily angry at UPS as I am of the driver. I've been waiting on a very important letter that was kinda like life or death. It showed it would arrive on time, then it showed that they couldn't find the address. I called support they did very well said that someone would call me back they did. I verified address and better details, support would call driver which they did. Support called back said driver knows that there are only lot numbers as mine is a lot letter. I gave better details again and that was it. I know the driver wasn't to far away.
It's a shame that integrity is exstinct these days. I know for sure back in the day the driver would have at least gone to the office to verify, takes what.....5 seconds. Now that the letter did not arrive due to driver neglegence I am in bigger trouble than I was before. If the same happens tomorrow then even more and so on. Some of you may know the feeling.
I would like to meet this driver and explain what customer service is aaaall about and what it really means for his company. It has been forgotten.
Shame on you UPS driver