Ups Reviews 

Avoid avoid avoid, waiting for my package 2 weeks, keep stating there are different issues address is wrong when it's not, phone number not provided when it was, failed attempt to deliver, not true

UPS Service is just TERRIBLE. Got a Parcel to be shipped from Madrid to Dublin. When it reached Dublin and was at its final steps for Delivery, it was sent back to France for no reason.
They don't give you answers, they know nothing about it and the energy you spent trying to find out where your parcel is doesn't worth the money you pay.
Choose DHL, Fedex, whatever, but AVOID UPS.

The worst of all of them. Lies, lies and more lies. Lied about attempting delivery. Lied about it being out for delivery. Never had a good experience with this shower of morons. The phone agents are AI bots! Trust me.. ask them a weird question and the just keep saying hello,hello,hello. It’s absolutely ridiculous.

Worst company delivery ever, I only used this twice and in both times I had headaches, the Delivery Service and Customer Service are helpless, hopefully I'll never need it again.

Three separate deliveries in the last two weeks, and all problematic. First, left the batch of parcels at the wrong address, I had no idea where they were, and following a phone call neither did UPS, thankfully the person at that household delivered it. Following a complaint I made, the next day customer service told me where it was left. Took them nearly 24 hours to find this out themselves. The next delivery was just left in a shop without me knowing until I rang UPS and I found out where to collect the parcel. And now, four parcels are two days late, they're saying they have a power cut. A power cut in Dublin ? I haven't heard of any power cuts, especially lasting two days. It's all excuses and fobbing people off when you do get through to an agent. No apologies made either. Worst courier service out there. Never had anything like this with DHL or FedEx. Three times bad service is twice too many, I won't be using them again.

What sort of company is this ,came today threw my strimmers under the post box at my apt complex, no doorbell, no text no phone call ,no email.what sort of people are you employing here,or do you even care,disgraceful disgusting carry on,next time i see that ups is delivering my order I will cancel. Nothing but a bunch of chancers in my view.

They lost a package that was due to be delivered 2 weeks ago and never provided any update or let me know that it was lost at that time. After contacting the seller, the seller told me that the package seemed to be lost by UPS but kindly offered to send a replacement. Today I checked the tracking which said that the replacement was out for delivery by end of day. I waited at home all day for the parcel which never arrived but instead I checked the tracking again only to see a delivery had been “attempted”. There was no attempt at delivery as I waited all day for it and now I have no option to update the delivery date or address and also cannot wait around another day at home for a parcel that I have no doubt will not arrive. Avoid at all costs!
There is no way to contact customer service without waiting for hours on a call and any attempt to use the live chat agent sends you in a loop back around to the tracking page.

They said my package would be delivered today. Out of the blue there was message ON THE WEBSITE saying they needed a security code to access the location, which does not make sense, since I put the address to my work location, and there are people 24 hours in the reception, so they could have easily left the package. No contact, no phone call or email requesting more information about the address.
I called multiple times, said that I needed my package TODAY and they still changed the deliver - without asking any "security code".
And calling them is ridiculous, talking to a robot before being able to talk to a person, who absolutely couldn't help at all. On the website it says they are able to reach until 8pm, but by 6pm the office was already closed.

Awful.

Great company

I’m giving UPS one star because this delivery was a complete failure from start to finish. According to the tracking history, nothing meaningful ever happened, yet UPS repeatedly claimed otherwise.
My package spent over two weeks bouncing between Roscommon, Finglas, Dublin, and back again. The tracking log is full of misleading updates like “The package is being held for a future delivery date” and “We’ll attempt to deliver on the date requested” — even though no delivery attempt was ever made.
Worse, UPS claimed that I requested delivery changes I never made. The tracking even says:
“As requested, the UPS My Choice® delivery change was completed. The package is being returned to the sender at a different service level.”
That never happened. I didn’t request a change, I didn’t reschedule anything, and I certainly didn’t ask for the package to be returned.
Instead of delivering it, UPS simply kept moving it between facilities and then sent it back to the sender. No explanation, no contact, no attempt to fix the issue.
This was a total waste of time, and UPS took zero responsibility. Absolutely unacceptable service.

They have no idea where my package is, terribly frustrating automated phone and email service. One star is too much. Tried to start a claim for the import duties I paid and that feature on the website does not even work. AVOID!!!

0 would be my review if possible.UPS were meant to deliver a package to France from Ireland feb6. 1 week later we received it back saying the customer declined it due to damage...the package had no damage....we contacted the customer who stated he never refused anything .There was no damage to the package inside or out.We contacted UPS only to receive 16 messages from different outsourced customer care agents stating the customer declined it .We constantly informed them that the order was undamaged sent and received back to us and the customer has given a written statement to say it never happened. Then after threatening them with official complaints they changed it to the UPS depot in France said after inspection the package and documents inside were water damaged so returned it...it was a box of vinyl.We spent 3 weeks asking for pics and showing the package before we opened it when returned intact with no damage and they spent another 2 weeks copy and pasting answers from 9 different agents .We had to open an official case with the CCPC and threatened contacting the garda as they wouldn't stop messaging us the same rewritten words over and over for weeks after we asked them not to and when threatened with the guards they finally stopped.All we wanted was the item shipped again for 23 euro as that was the cost not any damage to the 180 euro value on it as they claimed as we kept trying to say there was no damage but the outsourced department wouldn't read what we were informing them.Then 3 days ago they sent a picture of inside and out without any damage to any of the package which made it worse as why did a staff member open it for no reason...Its now an open case with CCPC more on principle. If you can find another company to ship do..even DHL are slightly higher but UPS are useless

So has UPS ever actually delivered a package? I ordered something from the UK. I got an email to say I had to pay customs, ok.. I tried online, set up the app.. tried for an hour, no joy. I called the next day, I paid the charges over the phone. I keep receiving emails asking me to pay the charges. This was 3 weeks ago... I have called them for the 7th time to tell them AGAIN that I have paid the charges. Seriously....

My daughter ordered a parcel. Received an email to say it was delivered on the 14th of April 2026. Phone number connects to AI that keeps asking for the tracking number to be repeated, completely useless. She eventually got through via chat the other day and was advised to put in a claim which she did. Today, she received an email with an update that the investigation is closed as the parcel was delivered. A photo file was attached but on repeated attempts to open the file , it remains blank.
Absolutely zero customer service , no hope of resolution as website keeps saying, investigation is completed. Meanwhile our ring camera shows no delivery on said date .

If I could have given it no stars I would have. UPS has to be the worst company I have ever dealt with. I am fit to cry with frustration. I ordered something for €200 and when it was delivered I was told there was an extra charge on it fir €80 -taxes, vat and “other” for €18.65. I didn’t have €80 so I had to send it back. I tried over and over again to get an answer to the “other” charge and no matter who I spoke to couldn’t tell me. I have never ever experienced such appalling phone or customer (no)service. I am almost an hr trying to sort this out and I am still no where near finding out what I am being charged for. Someone please tell me what other is? Please never ever use UPS

#BEWARE OF UPS# ,, ORDERED ONLINE ,, COMPANY USING UPS SHIPPING ,, SELECTED EXPRESS SHIPPING ,, UPS SCANNED PACKAGE INTTO THERE SYSTEM AS STANDARD SHIPPING?? 🤔,, ARE THEY USING THIS TACTIC TO TAKE PEOPLE'S MONEY AND DECIDING THEMSELVES WHAT SHIPPING OPTION THEY WILL USE AND JUST TAKE PEOPLE'S MONEY,, FROM GERMANY TO IRELAND ONLY ,, ITS BEEN OVER A WEEK ,, AND STILL NO PACKAGE,, GOT SHIPPING REFUND FROM SELLER ,, TRIED THERE ONLINE CUSTOMER SERVICE WAS GIVEN USA NUMBER THAT DOESN'T EXIST,, HOW CAN THIS 💩 BE ALLOWED

With 94% of the ratings being 1 star it has to be up there as THE worst company, let alone delivery service, in Ireland. Like many on here, it's reported on the website as my package was delivered "via mailbox". With the house number, street name and eircode provided I am not sure how they get this wrong.
Checked with neighbors and surrounding area with no sign of package.
With so many reported on here as either "attempted to deliver" or "delivered" and no sign of UPS or the package, you'd wonder where these packages are actually ending up. Maybe a photo as proof of delivery should be required by all drivers (same as they do with Amazon), so you can tell if it was your house and that it was delivered.

Appalling company. I rescheduled a delivery for a day I was available, to which they agreed. Then no communication. Website didn't show out for delivery. I had to go through layers of automated responses to speak to a human. I got a foreign call centre and a very polite assistant that quite simply couldn't tell me anything more than the utterly useless website.
I will actively avoid this company at all cost. I suggest you do the same.
UPDATE...my package has been in Finglas for 8 days with no information other than automated responses. I could have walked to Dublin and back to Galway to collect it.
It's not the delay, it's the complete lack of information and inability to communicate with a person. American company. Say no more...
UPDATE... They've lost it! UPS is not a courier service. It is a black hole that devours parcels and packages and then consumes any communication or information that is left, leaving you staring into the void.

How does this company survive on the market is beyond me,.From parcels missing, not delivering the parcels, parcels handed over to the wrong person and hours wasted trying to get your package either on the phone with customers service or having to collect it yourself from a depot. I cannot believe such a company operates in this day and age. It is my first bad review about a company in hopes they'll either make some changes for the better or companies will stop using them. Extremely frustrating and time wasting :/

Another no-show from UPS courier
No phone call no text
Cancelling order and requesting full refund again.