Urang took over management of the block in 2023 and our experience was not very good from the outset. We have had about 5 different account managers already along with a range of issues and have had... See more
Company replied
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Review summary
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Reviews shaping this summary
Absolutely hopeless and incompetent. We’re 2 years in to them managing our block and they still haven’t changed the signage from the old management company. Most staff are based in South Africa and ha... See more
Company replied
Shocking service. Calls, emails, SMSs and voicemails get ignored. Nothing gets resolved. We needed access to a particular room for the wifi to get installed in our flat. They LOST the key. The wo... See more
This firm sits on the high table of incompetence. You are basically dealing with a call centre in South Africa by staff who just slightly above clerical. And they expect you to beliene they c... See more
Company replied
Company details
Written by the company
At Urang, we understand that your property or properties will likely be your largest investment. It can be stressful, complex and time-consuming to manage, not least to get the results you expect. That’s why, for over 20 years, we’ve been building a team of exceptional London Property Management experts here to solve whatever property-related problems you may face. Urang Group has six main departments, spanning all areas of London Property Management: 1. Block & Property Management 2. Property Maintenance, Cleaning & Support 3. Building Works 4. Legal Services (e.g. Right To Manage) 5. Project Management & Surveying 6. Support Services.
Contact info
196 New Kings Road, Fulham, SW6 4NF, London, United Kingdom
- 0207 7751 8355
- info@urang.co.uk
- www.urang.co.uk
2.9
Average
350 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 58% of negative reviews
Typically replies within 48 hours
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AVOID at any cost, utterly useless and fraudulent!
Absolute fraudsters and company to avoid. Charge us service charge but provide not even minimum level of service. Those positive reviews clearly look fake. We decided to change property management company to get a better level of service in what was a relatively well maintained development. What a mistake to have unfortunately come across Paul Cleaver who is utterly useless. We have not heard from him since he manipulated us into singing the contract. He does not respond to any emails and leaves his handful of incompetent staff to do daily damage and disservice to the development. As all things usually come from the top in any company (and I can not call Urang a company) staff is generally trained to be rude and manipulative.
They simply do not care, do not look or even undertake basic maintenance that the development needs.
Staff turnover at concierge level is extremely frequent as they are faulted for everything that goes wrong by the PART TIME (4 hours a week max at the development) development mangers that seem to last a bit longer but change every few months in the best case.
We have had more staff turnover with Urang in the past year and a half than in the past 18 years with previous company easily.
Avoid Paul Cleaver and Urang at any cost as they seem to be well trained on cashing in and destroying whatever is functional in the shortest possible period of time. This scale does not go negative unfortunately, so I have to give it 1
March 9, 2024
Unprompted review
Reply from Urang Property Management Limited
Dear Mr Tadic,
Thank you for taking the time to share your feedback. We sincerely apologise for your experience. Please know that your feedback has been taken seriously, and we have been actively working to rectify the issues you've highlighted.
Regarding your concerns about concierge behaviour, we took action to address this matter internally. Training and guidance are being provided to ensure that our Team members uphold the highest standards of professionalism and service. We are committed to making the necessary improvements.
Additionally, we acknowledge staff turnover and its impact on your experience. Please note that steps have been taken to enhance our practices and procedures, focusing on promoting stability and progression for our Team members. Since the arrival of our new Estate Development Manager, we've seen a significant increase in stability on site.
Should you have further concerns or suggestions, please don't hesitate to contact me directly at onlinereviews@urang.co.uk.
Kind regards
Jess
Urang Customer Satisfaction Coordinator
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Parking Issues
I had an excellent experience with Urang, the building management company. They were incredibly helpful and quick to address a concern I had regarding parking. Their prompt and efficient service truly made a difference. A special mention goes to Roaan, whose professionalism and dedication to resolving the issue were particularly noteworthy. It’s reassuring to know that such reliable support is available when needed.
February 28, 2024
Unprompted review
Reply from Urang Property Management Limited
Dear Phil
Thank you for your kind words, I will certainly pass it on to the relevant team members. We look forward to a continued positive working experience with you!
Kind regards
Jess
Customer Satisfaction Coordinator
Absolutely terrible experience
Would give 0 if I could. Urang do not respond to emails, they do not fix issues. They make unjust price hikes. Such a shame.
February 27, 2024
Unprompted review
Reply from Urang Property Management Limited
Dear Reviewer
Thank you for your patience while we look into these matters, I will be in contact via email.
Kind regards
Jess
Urang Customer Satisfaction Coordinator
Professional service
Paul and Urang were extremely professional and Paul's experience help secured a great result for my client's in First Tier Tribunal (Property Chamber) proceedings.
September 1, 2023
Unprompted review
Reply from Urang Property Management Limited
Dear Reviewer
Thank you for your great feedback, and we are glad for the positive outcome you achieved in this case.
Kind regards
Jess
(Urang Customer Satisfaction Coordinator)
I found Urang Group a pleasure to do business with
I found Urang Group a pleasure to do business with. The Staff were extremely warm and welcoming and the company in general were extremely transparent with all negotiations and kept in contact throughout, working along side to conclude with the final result. I would gladly recommend carrying out any future relationship with Urang Group
August 31, 2023
Unprompted review
Reply from Urang Property Management Limited
Hi Kevin
Thank you for your kind words and positive feedback. We appreciate it.
Kind regards
Jess
(Urang Customer Satisfaction Coordinator)
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Positive, forward thinking action by Urang…
Our buildings have their share of day to day problems, but Urang not only solve them pretty quickly, but take action to modernise or otherwise improve whatever goes wrong so that it does not happen again as far as possible. We are very happy with the service that they give us.
February 5, 2024
Unprompted review
Reply from Urang Property Management Limited
Hi Anthony
Thank you for highlighting your positive feedback with us.
We look forward to the continued positive experience.
Kind regards
Jess
(Urang Customer Satisfaction Coordinator)
We like Urang and the people who work…
We like Urang and the people who work with us. We are very happy with Sherif Mankarios and Kari in their kindness, efficiency and following up on the matters.
February 5, 2024
Unprompted review
Reply from Urang Property Management Limited
Hi Cem
Thank you for your positive feedback; I have passed on your kind words to Sherif and Kari.
Kind regards
Jess
(Urang Customer Satisfaction Coordinator)
This company is the most unresponsive and unhelpful company !
This company is the most unresponsive and unhelpful company ever. The lift in our building has been broken for four months. All the flats in our building have been trying to get Urang (who manages our building) to do something about this, but we have had no luck. Some of our neighbours call daily even. Appalling. Nothing is going to get resolved, our calls are being ignored, or we get told to 'call back next week' every time. Don't hire Urang for your property management. So unhelpful.
February 2, 2024
Unprompted review
Reply from Urang Property Management Limited
Dear Mr Seraly
I am posting the same response for all the reviews we have received from all the neighbours at your block.
We have been very distressed by this situation with the lift over the past months. There is a comprehensive and expensive contract with Otis, who has attended several times and failed to repair it promptly. We suggested that leaseholders chase them also, as it was hoped that this would aid us in getting them to take action.
We sent out an alternative lift company to evaluate, and they told us Otis had propriety technology on site. We have since found a third party who can solve the problem, and they confirmed that the repair has been booked for Tuesday, the 27th of February 2024. We hope this concludes the ongoing issues.
We can completely understand the frustration of leaseholders and tenants leading to poor reviews of this situation. We have spent many hours trying to get information from Otis and escalated to the highest of ranks.
This lift contract is up for review, and we have decided, based on recent experience with Otis, to give the maintenance contract for this block to an alternative company for the upcoming year.
If there is anything further, please do contact me at onlinereviews@urang.co.uk.
Kind regards
Jess
Customer Satisfaction Coordinator
Urang customer service
Title
URANG CUSTOMER SERVICE
Having worked with URANG in property management for a number of years in West London I can confirm that that they have consistently demonstrated efficencey,responsiveness and excellent customer service along with a friendly attitude
Can you post the above on Google and Trust finder
February 1, 2023
Unprompted review
Reply from Urang Property Management Limited
Hi Tom
Thank you for your kind words and positive review; we deeply appreciate it. I will pass this on to your property manager.
Kind regards
Jess
Customer Satisfaction Coordinator
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Quick response and good service 100/100
January 17, 2024
Unprompted review
Reply from Urang Property Management Limited
Dear Reviewer
Thank you for your positive feedback.
Please email me at customerfeedback@urang.co.uk so that I can personally thank you and pass on your feedback to the relevant Team member.
Kind regards
Jess
Customer Satisfaction Coordinator
Great block manager
I have used URANG Group for many years (15+) and would recommend for residential block management. With such a long standing arrangement, there has been the odd issue but on balance I feel I continue to receive great service from them.
Our main point of contact is Ezette who I would highly recommend. She is super receptive and quick to respond to emails and enquiries.
January 23, 2024
Unprompted review
Reply from Urang Property Management Limited
Dear Reviewer
Thank you for taking the time to write us a review. We appreciate the positive affirmation of our hard-working employees. I have passed on your kind words to Ezette.
Kind regards
Jess
Urang Customer Satisfaction Coordinator
Urang Property Management is dangerously negligent
Urang Property Management's incompetence in addressing critical issues, such as a malfunctioning building lift, is nothing short of appalling. Despite the evident dangers to a pregnant woman and a disabled individual, the company has displayed a shocking lack of responsiveness and empathy. Their consistent failure to organize repairs over a three-month period, coupled with a refusal to take responsibility or show any initiative, highlights a disturbing pattern of negligence.
The apathy towards the well-being of residents forced to navigate stairs in such circumstances is unacceptable. Instead of proactively addressing the situation, Urang Property Management seems more inclined to shift blame onto other service providers, further emphasizing their lack of accountability.
The company's apparent disregard for urgency and care is not only disappointing but also potentially dangerous. Such a blatant disregard for residents' safety and well-being raises serious concerns about their ability to effectively manage any property. With a track record like this, it's foreseeable that Urang Property Management may face significant consequences, potentially leading to their collapse.
In light of these issues, property owners should think twice before entrusting their properties to a company that has demonstrated a complete failure in fulfilling its responsibilities. The lack of fulfillment in their services suggests that engaging with Urang Property Management could result in more problems than solutions. This company falls far short of the standards one would expect in property management, and I strongly advise against any association with them.
November 17, 2023
Unprompted review
Reply from Urang Property Management Limited
Dear Mr James
I am posting the same response for all the reviews we have received from all the neighbours at your block.
We have been very distressed by this situation with the lift over the past months. There is a comprehensive and expensive contract with Otis, who has attended several times and failed to repair it promptly. We suggested that leaseholders chase them also, as it was hoped that this would aid us in getting them to take action.
We sent out an alternative lift company to evaluate, and they told us Otis had propriety technology on site. We have since found a third party who can solve the problem, and they confirmed that the repair has been booked for Tuesday, the 27th of February 2024. We hope this concludes the ongoing issues.
We can completely understand the frustration of leaseholders and tenants leading to poor reviews of this situation. We have spent many hours trying to get information from Otis and escalated to the highest of ranks.
This lift contract is up for review, and we have decided, based on recent experience with Otis, to give the maintenance contract for this block to an alternative company for the upcoming year.
If there is anything further, please do contact me at customerfeedback@urang.co.uk.
Kind regards
Jess
Customer Satisfaction Coordinator
PARKSIDE HOUSE WIMBLEDON VILLAGE
Urang Group does an excellent job in managing the building on our behalf & communicating everything clearly to leaseholders & tenants on a daily basis. James Stone, the Urang Manager responsible for the building is very responsive to any issues that arise such as waste management, security, complaints etc etc. We look forward to the next project to be managed by Urang Group, the installation of badly needed & long overdue security cameras in the residential part of the building. Thank you Urang Group. Anthony Ferguson
January 11, 2024
Unprompted review
Reply from Urang Property Management Limited
Hi Anthony
Thank you for your kind words, we appreciate them very much.
I will pass on this to James too.
Thank you for continuing to trust our services.
Kind regards
Jess
Customer Satisfaction Coordinator
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Really Poor Company and horrendous…
Really Poor Company and horrendous service. Never respond to our questions on email. Charge huge prices which are not justified or backed up with any evidence. Stay well clear. Gobsmacked they call what they do a service.
May 18, 2023
Unprompted review
Reply from Urang Property Management Limited
Dear Truman
Please email customerfeedback@urang.co.uk with specific details regarding your concerns, I would appreciate the information in order to deal with it properly.
Kind regards,
Jess
Urang Customer Satisfaction Coordinator
Poor Service, not value for money
Urang have managed our block of 12 apartments in N1 for a few years but recently their service has been awful. The lifts have been out of order for over 2 months despite multiple calls/emails from owners and tenants. They failed to notify the RTM of insurance renewal requirements and seem incapable of organising and managing the most basic of things expected from a professional building management company.
January 4, 2024
Unprompted review
Reply from Urang Property Management Limited
Dear Mr Money
I am posting the same response for all the reviews we have received from all the neighbours at your block.
We have been very distressed by this situation with the lift over the past months. There is a comprehensive and expensive contract with Otis, who has attended several times and failed to repair it promptly. We suggested that leaseholders chase them also, as it was hoped that this would aid us in getting them to take action.
We sent out an alternative lift company to evaluate, and they told us Otis had propriety technology on site. We have since found a third party who can solve the problem, and they confirmed that the repair has been booked for Tuesday, the 27th of February 2024. We hope this concludes the ongoing issues.
We can completely understand the frustration of leaseholders and tenants leading to poor reviews of this situation. We have spent many hours trying to get information from Otis and escalated to the highest of ranks.
This lift contract is up for review, and we have decided, based on recent experience with Otis, to give the maintenance contract for this block to an alternative company for the upcoming year.
If there is anything further, please do contact me at customerfeedback@urang.co.uk.
Kind regards
Jess
Customer Satisfaction Coordinator
Terrible management, horrible staff and unbelievably poor quality of work
As some other reviews have also stated - I would also give Urang Property Management Zero Stars if I could. They are charlatans.
There customer service is terrible, the staff and managers are rude and they do not reply to email or phone calls. They are rude and patronising.
Since taking over the property management of our block they have nearly doubled our service charge and have not provided suitable evidence of the charges despite multiple requests to do so. From speaking with contractors on site they appear to be inflating the cost of work and keeping the additional amounts for their profits in addition to their annual fee which should cover the administration of managing the contractors.
I would recommend everyone who is serviced by this company pay close attention to the work, its quality and the accounting carried out by this firm.
Our block is seriously taking this company to tribunal.
December 31, 2023
Unprompted review
Reply from Urang Property Management Limited
Hi there,
Thank you for taking the time to share your experience,
I appreciate your feedback. Your insights are crucial to enhancing our services.
We want to assure you that we take your concerns seriously, and I am already investigating the matter. Please would you send me an email at customerfeedback@urang.co.uk with more specific details so that we can address your concerns more in detail?
Best regards,
Customer Satisfaction Coordinator
Awful company
Awful company, don’t respond, charge astronomical prices which are unjust. Stay well clear. We are taking this business to tribunal in our building.
December 31, 2023
Unprompted review
Reply from Urang Property Management Limited
Hi there Charlie,
Thank you for sharing your experience.
I would appreciate it if you could you send me an email at customerfeedback@urang.co.uk with any relevant information or specific details to resolve this matter. I would like to address your concerns as soon as possible.
Kind regards,
Urang Customer Satisfaction Coordinator
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Excellent Customer Service re Insurance Claim
I have been dealing with Susan Bantjes and Gemma Walsh regarding an insurance claim of mine, more so Susan and she couldn't have been any more prompt and helpful.
Our previous property management company was a complete nightmare, so I was apprehensive about trying to sort my issue out but I didn't need to be.
Thanks so much Susan!
December 11, 2023
Unprompted review
Reply from Urang Property Management Limited
Dear Reviewer,
Thank you for taking the time to share your positive experience working with Susan and Gemma. We appreciate your kind words and have passed your message on to them.
If you have any further questions or need assistance, please don't hesitate to contact us.
Kind regards,
Urang Customer Satisfaction Coordinator
Second post on a different issue
Second post on a different issue - completely unresponsive to issues, do not care about tenants. Use a different company to manage your property would be my advice
they have now tried to reach out with a pointless generic response, while the people i am trying to contact on email are ignoring things!!!
cowboy outfit. stay away
December 19, 2023
Unprompted review
Reply from Urang Property Management Limited
Dear Mr Game
We have reviewed this situation. We have managed your block of 224 flats in SE7 since May 2018, and, in general, we feel that we have a positive relationship with the leaseholders here.
Since your previous review, you have only contacted your property manager once. You contacted your block manager on 2/12/2023 about a high-pitched noise. We immediately booked an electrician who attended on 8/12/203 and advised that the issue came from the Hyperoptic cabinet. We contacted Hyperoptic, and they attended on their first available date and resolved the issue on 21/12/2023.
We believe we resolved this unusual issue speedily and efficiently and do not understand why this merits your review.
Kind regards
Jess
Urang Customer Satisfaction Coordinator
Urang - slow and unresponsive property mismanagement
Urang have been "looking after" our building for some time now and sadly, it's like pulling teeth to get anything done. Repairs are just left, they don't respond to calls (Always voicemail, no one answers the phone) and the response to email is also so slow. Some repairs have been waiting for over a year now. If you are looking for a property management company...don't use this one!
December 18, 2023
Unprompted review
Reply from Urang Property Management Limited
Dear David,
We have reviewed your concerns internally, and we understand that some delays may have caused you frustration.
We do have an internal expected response time that we aim for to calls and emails, I apologise that this has not been up to scratch this instance.
The internal works requested were completed in September 2023, and the roof repairs are currently subject to consultation and tendering. Your new PM will contact you as soon as there is information to share on that process. Please reach out to me at onlinereviews@urang.co.uk if there is anything else.
Kind regards
Jess
Urang Customer Satisfaction Coordinator
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