urb-it.com Reviews 

Super bad service. Said they tried to deliver twice but I work in a building with a reception that has the same hours as their delivery times. They say they deliver until 7 but all of the sudden I get a notification that they’ll deliver between 7:30 and 9:30. Very very dissapointing

Ignored my delivery instructions (detailed instructions to leave in my designated safe place) and have gone off with my package. Chat bot doesn't respond. Phone number is disconnected. "Visit help centre" link takes you to a broken web page. Won't be ordering online with Zara again until they sever ties with this joke of a courier.

Very quick delivery
Parcel is in amazing condition
Message was sent to inform me that my parcel had arrived.
Picture of my parcel being handed over was shown in my tracking details

Terrible company!!!

Didn't even ring my buzzer, managed to get into my building somehow and left my parcel downstairs in the lobby area on the floor!!!
When I finally realised this by tracking my order online, I ran downstairs to discover my parcel had obviously been stolen by somebody.
Reading the other reviews this company should be shut down.

Zara!Stop to use this Service please.!!! EVERYTHING came damaged (Fragrance bottles all smashed).Zara will loose many many customers because of this.

Please read all. I’d love to give zero stars but that is not possible. Absolutely disgusted with this company. Twice they said they attempted to deliver whilst I was HOME and then my parcel got returned! Didn’t even bother to ring the bell. Don’t buy from Zara whilst you’re at it because they use this company to deliver (at least in London). Shop in store and avoid the hassle.

Great service the way forward for delivering parcels

Didn’t get my parcel delivered and the guy took a picture as a proof we weren’t at home, he even didn’t knock the door whiles we were in!
Such a poor service. Now my parcel is back to sender, what a mess. I provided instructions for deliver they didn’t follow.

Delivery guy was very pleasant. Ordered the day before and received item the next day great service.

Such a warm surprise to deal with someone so lovely and pleasant. The young man delivered my parcel on time and in good condition. A pleasure to have dealt with him.
Delivery was the W11 area today.

Delivery was scheduled for Sat 5th August. On checking on the website, it claimed delivery would take place that day, although no time frame.

Tried to contact customer services and would have had more chance of raising Elvis from the dead. They do not operate at weekends, only Mon-Fri, even though they schedule a delivery for a weekend. Therefore if a customer has an issue over the weekend, with their so called scheduled delivery, there is no method whatsoever of contacting them nor can a customer expect a response to a message or email - not sure what level of customer service that equates to.

Sent several emails and in response, received auto responses that did not advise the time of delivery, confirm whether the parcel would be delivered or when .... hopeless service, and meant I wasted an entire precious weekend day (Saturday) waiting in for a non existent delivery where the company did not even have the basic professional courtesy of advising me that delivery would not take place. I had errands to do outside the house that could not take place as my life was on hold for their non existent service.

Mon 7th Aug and their website showed out for delivery today with a timeframe. I then received an email finally from customer services advising of the delivery schedule, although zero by way of apology or explanation as to why they failed to deliver as scheduled on Saturday. It was delivered 7.8.23.

@Zara.com if you are reading/monitoring performance of your suppliers, this is one that needs removing from the list! They have a 65% 1star rating - that says it all! I would have left a 0* rating if I could.

The turnaround of my delivery was approx around 10 hours between retailer dispatch and the parcel at my house. The courier was nice and polite, very patient (it took me a minute to open the door). Also, it is carbon free which stands out in the current climate situation. In the end, it is a great price of £3.95 I have paid to Zara for this delivery! I would do it again!

Please avoid at all costs!

I’ve lived in my childhood home for 29 years - my mum lived in the property since 1995/6.

Urb-it delivered to the incorrect address another property with the same number, and told me the address I used is wrong and that they won’t take responsibility, after going back and forth trying to prove I didn’t get the parcel only to be told that if Urb-it can’t find it, your local borough, other delivery services and any legal documentation you have for the property are all wrong!

Never had issues with parcels being delivered or friends / family finding our address or even emergency services finding my neighbours apartments.

Sent them some letters as proof of address and went back to the company I ordered from asking them to resolve as I was tired of going back and forth with ‘Veronica’.

I’m not going to contacts the local authority requesting an amendment to the address because Urb-it said so.

Customer Service Agent - Veronica Reis
Was extremely helpful in assisting me on updating my address to the correct one.

I made an order to my old address by mistake and Veronica was extremely helpful in assisting me on amending it to the correct address. She's kind understanding and has a really prompt reply which helps ease some stress when you are 'panicking' over not receiving the delivery.

How did they take my parcel to the wrong address and then tell me they'd deliver it the same day. 1pm the drivers back at depot and isn't going to try deliver it till Monday

If zara keep using these people I'll stop ordering