Urban Arrow Reviews 567

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product's quality and design, highlighting its reliability and smooth ride. Many appreciate how the bikes simplify daily tasks like transporting children and groceries, often replacing the need for a car. The user experience is consistently described as positive, with people enjoying the comfort, efficiency, and long battery life. The staff are also commended for their helpfulness and excellent service. However, some customers also noted issues with after-sales support and product malfunctions. A few people experienced problems with the bike's engine, electrical components, or GPS module shortly after purchase, leading to multiple service visits. While some dealers provided good warranty service, others mentioned difficulties in getting timely and effective repairs, sometimes feeling unsupported by the company regarding these issues.

What people talk about most

Product

Customers consistently note positive experiences with the product, often describing it as the "best bike" for... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the bikes for their smooth... See more

Service

Customers had positive experiences with service, finding it efficient and reliable. Many reviewers praised... See more

User experience

Users describe positive interactions with the user experience. Many customers praise the smooth and stable... See more

Staff

Reviewers mention positive feedback about staff. Customers report that the servicedesk was very fast to reach... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Hi every year we joined eurobike Messe our brand name is rhosus , we olso build up e cargo and city bike, when ı saw your cargobikes on the way who riding on it with the childs , ı felt very glad... See more

Rated 5 out of 5 stars

Great experience with the Bike , it’s made life a lot easier taking the kids and groceries around . It’s been a great help and things are much faster than driving a car in The Netherlands. J... See more

Rated 5 out of 5 stars

I am overall very happy with our urban arrow bakfiets. It is like a second car far us, as my husband uses our only car for commuting and I use the bakfiets for daily errands and taking/picking up the... See more

Rated 4 out of 5 stars

1) Bike is a nice ride 2) I would like a bit more space for cargo 3) I would like a good option to protect the kids from the sun


Company details

  1. Bicycle Repair Shop
  2. Bicycle Wholesale

Written by the company

At Urban Arrow, we build top-of-the-line electric cargo bikes. We were the first to do it, actually. Needless to say, we’re crazy about them. But there’s one thing that is even more important to us: the person riding that bike. Owners and riders like you. With every bike we build, we have you and your specific transport needs in mind. Whatever it is you care about, we got you covered 🫶


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

567 reviews

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Replied to 87% of negative reviews

Typically replies within 2 weeks

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Rated 4 out of 5 stars

I have the bike for over a year and a…

I have the bike for over a year and a half with great pleasure. With 2 children I cycle regularly and also do groceries etc. Spokes of rear wheels keep breaking off and that is not pleasant. Accessories are okay, quality could be better for the prices. Accu are okay. Gear is good.

August 7, 2023
Unprompted review
Rated 5 out of 5 stars

I can't believe I didn't get one sooner

I can't believe I didn't get one sooner!

We've become so attached to our urban arrow. It's the perfect addition to our familiy car. Actually, we prefer using our bike above our car.
It grants us a certain freedom we love and could not longer live without.
Groceries, a trip to the garden center, friends, luggage... everything in the cart :-)
We just went on holiday and gave the bike a big hug when we returned home. We've missed it :-p

August 5, 2024
Unprompted review
Rated 5 out of 5 stars

Love our UA

Love our UA! Only wish would be that the battery lasts longer or is easier to charge(maybe even while you cycle)!

August 4, 2024
Unprompted review
Rated 5 out of 5 stars

Great bike, very practical

Great bike, very practical. Fits our two kids (3 and 2) and a full week of groceries without issues. Added benefits as opposed to competitor bikes is the metal flooring with holes; dirt falls through, keeping the inside of the bike cleaner. Something competitors also don't have is the poncho that attaches to the rain cover, love that as well.

July 1, 2024
Unprompted review
Rated 5 out of 5 stars

Loving the experience

Got my Urban Arrow Family a couple of weeks ago and loving it so far! I've already done a few big grocery trips and taken the family on a little tour to the lake. Really happy we made the decision for a bike instead of a car. I wrote support with a couple of questions and they followed up quickly and professionally. I can highly recommend an Urban Arrow!

July 26, 2024
Unprompted review
Rated 5 out of 5 stars

Urban Arrow is a part of our family…

Urban Arrow is a part of our family now! It is great to ride this bike and do the shopping, pick up kids, go for a trip (also by a train) or just use it for day-to-day routine. UA guarantees a lot of space, nice Bosch engine and convinient accessories.

July 27, 2024
Unprompted review
Rated 5 out of 5 stars

the Urban arrow cargobike changed my…

the Urban arrow cargobike changed my life. in Amsterdam I don't need a car, it's more convenient, and cheaper then a car. and I just love using them for my work. keeps me fit, and happy🌌

the people I work with, and my friends, find it somewhat annoying; because I keep telling them, that it is better then a car :) just try it out in your life, and you will see. I was in Düsseldorf Germany, and made contact with people who use the Urban Arrow cargobike, and well the cycling infrastructure is not so good as in Amsterdam. but even there, it is great to escape the car dependent lifestyle. makes me happy to see Urban arrows everywhere I go, and the people who use them.

come from a family, of 10 children, if we had an Urban arrow, back then. it would have made a big difference. ( my parents tryed it out, liked it, but 3 wheels for them feels safer. allthough they loved cycling with it.

July 26, 2024
Unprompted review
Rated 5 out of 5 stars

Great driving experience with the new 2024 color Sage

Very good build quality combined good technology and driving experience. The communication between phone and bike is excellent. The automatic shifting is great, first couple of minutes I had to get used to it. But everything is working seamlessly togheter.

We’ve tried different bikes, but the Urban Arrow is almost unmatched with this new 2024 model and we really love the new sage color.

July 5, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing bike!

Amazing bike! Love the new color sage. It’s a little party everytime we ride it, kids, dogs, groceries or just because we can:). As a typical Dutch family this bike is something you can’t miss in your life! It makes it so much more easier and fun!

July 26, 2024
Unprompted review
Rated 5 out of 5 stars

Happy customer

The children are very happy, they enjoy the view and possibilities to talk with each other and me during the ride. Very comfortable to drive. Adding the maxi cosy to drive with three children is also a great plus.

July 26, 2024
Unprompted review
Rated 5 out of 5 stars

Premium quality bike, worth the investment. There’s a reason so many people rid one

This bike has a really solid design. They’ve thought very carefully about little details, kept the bike minimalistic and the riding experience great.
We’ve tested several bakfietsen before purchasing the UA. The UA by far has the best riding experience because the bike is well balanced. It’s point of gravity is very low compared to competitors and therefor the bike is agile and easy to move around even with children onboard.

Make sure you buy at a certified dealer. We’ve experienced quite some quality difference in dealerships. And even had to swap between two due to bad paperwork and communication in the ordering process which was disappointing because you want to enjoy the bike instead of worry about the process of buying one.
So make sure to check for reviews in advance of your dealer nearby

July 26, 2024
Unprompted review
Rated 5 out of 5 stars

An Indispensable Vehicle for a Growing Family

Our Urban Arrow Family Cargo has been indispensable for our family. I have already ridden over 2,000 miles in 1.5 years of owning our UA. It’s our main form of transportation now and it includes trips to school and the playground with my two daughters. We had one minor issue with our Raincover Plus that both UA and our retailer were quick to resolve.

July 26, 2024
Unprompted review
Rated 5 out of 5 stars

Best big purchase in years

We bought our Cargo family bike (the belt is a must) a month ago. Best big purchase of the past years! Makes everything so much easier. We have two kids and a car is not always convenient and can be stressful. Groceries, trips to the park and has made it possible for my kids to bring friends from school. Best of all, our kids love to ride in it!

July 26, 2024
Unprompted review
Rated 5 out of 5 stars

Transforming Family Transportation

The Urban Arrow Family cargo bike has been a game-changer for our family. It has replaced our second car, providing a smooth and quiet ride with a 180-degree view for our kids. The Bosch motor and Gates Carbon Belt ensure reliability, and the rain cover is a must-have. However, the lack of front suspension is a drawback. Despite the high cost, it's worth the investment for families looking for a practical and enjoyable alternative to a car.

Sources

April 1, 2024
Unprompted review
Rated 4 out of 5 stars

We have both the cargo and family…

We have both the cargo and family editions. Great bikes! Front suspension can be even greater on the family edition though ;)
Furthermore just perfect bikes! We all, my family, loves it.

July 26, 2024
Unprompted review
Urban Arrow logo

Reply from Urban Arrow

Dear TR,
Thank you for your positive review! Your kind and honest words are truly appreciated.

Seeing you or even your whole family enjoying the Urban Arrow rides, will not only bring joy to our team but also inspire others. If you have one of these moments captured in a photo or video, we’d be honoured if you’d share it with us: https://urbanarrow.com/community/

Team Urban Arrow

Rated 4 out of 5 stars

Overall good but some disappointing details

I recently bought the UA anniversary edition. It mostly fits our needs. I was a bit disappointed that in my region that one didn't have the front suspension and used the older non smart Bosch batteries, which for the price little.

July 10, 2024
Unprompted review
Urban Arrow logo

Reply from Urban Arrow

Dear Roel,
Thank you for your review! We're delighted to hear that the bike fits your needs and you're hopefully enjoying happy rides with your Urban Arrow🫶

We want you to know that we value your feedback, and we are actively taking it into account to improve our products and service. If you ever have any questions or need assistance, let us know.

Team Urban Arrow

Rated 5 out of 5 stars

I only wish we had bought it sooner!

Having our Urban Arrow bike for three months now has been amazing, and I only wish we had bought it sooner! We needed additional transportation alongside our car, but we didn’t want a second car. The Urban Arrow is perfect for getting around the city and allows me to visit places that are a bit further away. It’s given us the freedom to explore new playgrounds and other outdoor activities with the kids.

July 26, 2024
Unprompted review

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