urbanbubble Reviews 

487
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 144 reviews, reviewers had a great experience with this company, highlighting the overall reliability and efficiency of the services provided. Customers frequently praise the helpful staff for delivering quick responses, excellent communication, and making the entire relocation process smooth and reassuring. Many individuals appreciate the professional guidance during property viewings, noting that team members are always polite, informative, and genuinely eager to assist tenants. However, some customers also noted ongoing issues regarding slow response times, poor maintenance handling, and delays in resolving property repairs. A few other people additionally felt that communication from the management team can occasionally feel vague, unhelpful, or misleading when addressing specific concerns.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their helpfulness, professionalism, and prompt... See more

Service

Reviewers mention positive feedback about service, noting that the entire team is consistently professional,... See more

Customer service

Clients share ambiguous opinions on customer_service, reflecting a stark contrast in experiences. Many... See more

Response time

Customers report highly positive experiences with response times, noting prompt and clear communication... See more

User experience

Reviewers highlight positive aspects of user_experience, noting that the overall process is smooth, simple,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Really positive experience with the Urban Bubble team. Alessandra, Johanne, and Dora all played a part in securing my property quickly and even negotiated my rent down from £1,150 to £1,085. Communica... See more

Company replied

Rated 4 out of 5 stars

I have found Urbanbubble easy to deal with and clear throughout the application process. Communication has been prompt and straightforward. The team handled everything efficiently, which really helped... See more

Company replied

Rated 4 out of 5 stars

UrbanBubble is very efficient and quick at responding. The agent who showed me around apartments was lovely and friendly. She also followed up quickly and answered all my questions in a timely manner.... See more

Company replied

Rated 5 out of 5 stars

John is a fantastic member of the team and well cherished. He takes pride in his work and it shows - from organising our parcels to sorting resident concerns promptly. He has made an effort to get to... See more

Company replied


Company details

  1. Property Management Company

Written by the company

We are an award-winning property operator specialising in the leasing & management of residential communities.


Contact info

4.0

Great

TrustScore 4 out of 5

487 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 2 weeks

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4.0

All reviews

(487)

146 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Excellent customer service

Until recently, I have been very frustrated with Urban Bubble services. They would go weeks without replying to emails and emails were never signed off by an individual, and therefore it was even more difficult to follow up.

However, I am extremely grateful to Adeeb Ahmed who has taken over the correspondence with me. He is proactive, timely and helpful in his correspondence and I have very recently felt, my best interests are being looked after. Fingers crossed I get to keep Adeeb as my contact with Urban Bubble

March 12, 2025
Unprompted review
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Reply from urbanbubble

Hi Carole, thank you for your feedback. We’re truly sorry to hear about your previous experience with delayed responses, and we understand how frustrating that must have been.

We’re glad to know that Adeeb has been able to assist you and provide the support you deserve. Your positive words about his proactive approach mean a lot to us. We’re continuously working to improve our customer experience, and your feedback helps us move in the right direction.

Thank you for trusting us. If you need any further assistance, we’re here to help!

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Rated 5 out of 5 stars

Adeeb Ahmad provided excellent service…

Adeeb Ahmad provided excellent service to me. Prompt response and polite.

March 11, 2025
Unprompted review
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Reply from urbanbubble

Thanks for the amazing review! We'll be sure to let Adeeb know, we're very grateful and pleased that you've had an excellent experience with us. Thanks from urbanbubble

Rated 5 out of 5 stars

Arrear retriving.

A big applause to Adeeb Ahmed to solve my problem. He got in touch with me immediately when there is an arrear and helped me retrive it very soon. Good experience.

March 7, 2025
Unprompted review
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Reply from urbanbubble

Thank you for your review! We are delighted to hear that Adeeb assisted you promptly and ensured a smooth experience. We will let him know about this review! Thanks from urbanbubble

Rated 5 out of 5 stars

Adeeb was so quick to action the lack…

Adeeb was so quick to action the lack of rent payments from tenants and was able to rectify the issue immediately.

March 5, 2025
Unprompted review
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Reply from urbanbubble

Hi Emily! Thank you for your feedback! We are happy to take care of your property, and our team is always ready to act quickly to ensure everything runs smoothly. Thanks from urbanbubble

Rated 1 out of 5 stars

Zero Stars!

I agree with Alex Jackson, UB started off quite well being my Property Management. Eventually after the first year, everything started going downhill with no communication and evidence of fixes required. Now that I plan to change Management company, they ignore my emails for over a month. They don’t pick up my calls and refuse to take any action including their own responsibilities that should have been done. As a premium management company, refusing and ignoring communication is the last thing you should do.

January 27, 2025
Unprompted review
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Rated 5 out of 5 stars

Really received good service from…

Really received good service from Mohamed and Johanne.

I will rent again with urbanbubble

March 1, 2025
Unprompted review
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Reply from urbanbubble

Hi Mohammed! We are delighted to hear you had a great experience with our team. We are happy to know you will rent with us again and look forward to welcoming you back. Thanks from urbanbubble

Rated 5 out of 5 stars

Adeeb is a great asset

Another issue with tenants thinking that paying their rent is optional... excellently resolved by swift actions from Adeeb

March 3, 2025
Unprompted review
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Reply from urbanbubble

Thanks for the positive review of Adeeb's service. We are so pleased to hear he has made everything easy for you. Thanks from urbanbubble

Rated 5 out of 5 stars

It was great experience to enquiry the…

It was great experience to enquiry the property, fast reply with helping, thanks Mohamed & all respect.

March 3, 2025
Unprompted review
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Reply from urbanbubble

Hi Amal! Thanks for highlighting Mohamed's work! We are so glad your experience with us has been as smooth as possible. Thanks from urbanbubble

Rated 5 out of 5 stars

Hi team

Hi
Thank you for your excellent service

March 3, 2025
Unprompted review
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Reply from urbanbubble

Hi Pavan, we are so glad that you're happy with our service! Thanks from urbanbubble

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Rated 5 out of 5 stars

Adeeb is nothing short of amazing!

Adeeb is nothing short of amazing!
We have let our property with Urban bubble for 18 months
He lets us know of any issues immediately, is hugely diligent on payments being made on time and is extremely helpful with sharing any necessary documents for administrative purposes. I could not recommend his services enough and is largely the reason we continue to work with Urban Bubble, thanks so much Adeeb!!!

March 3, 2025
Unprompted review
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Reply from urbanbubble

Hi Brett! Thank you for continuing to work with us and placing your trust in our team. Adeeb is extremely hardworking! We will let him know about this review! Thanks from urbanbubble

Rated 5 out of 5 stars

Quick and effecient service

Quick and effecient service. Very organised and put together. Special shout out to Louise who did my viewing. He was very kind and polite.

February 25, 2025
Unprompted review
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Reply from urbanbubble

Hi Kimberly, we are really glad your experience with us has been great thanks to Louise! Thank you from urbanbubble

Rated 5 out of 5 stars

A decent moving in experience

My move-in experience was flawless. I received fast replies throughout the process, and Louise was especially helpful.

February 28, 2025
Unprompted review
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Reply from urbanbubble

We are so glad everything went smoothly for you. We'll be sure to let Louise know about the positive review too, thanks for renting with us!

Rated 5 out of 5 stars

Massive shoutout to Adeeb for his…

Massive shoutout to Adeeb for his brilliant work. He always keep me in a loop for my rental payments. I can tell he knows how to do his job in perfect way. Many thanks Adeeb for keeping me informed. Highly recommend

February 25, 2025
Unprompted review
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Reply from urbanbubble

We are delighted that you had a positive experience with Adeeb! We'll be sure to let him know about your review, thanks from urbanbubble

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Rated 5 out of 5 stars

Adeeb has been extraordinary from the…

Adeeb has been extraordinary from the start. He has been taking care of my tenants so I dont need to worry about that whatsoever. His hardwork truely appreciated, well done lad :).

February 25, 2025
Unprompted review
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Reply from urbanbubble

Hi Georgie! It's our pleasure to take care of your property. Adeeb is extremely hardworking! We will let him know about this review! Thanks from urbanbubble

Rated 5 out of 5 stars

Thank you very much to the staff

Thank you very much to the staff who helped us to get a nice apartment at the best price, especially Johanne, and Mou,Aadil

Thanks 💐💐

February 26, 2025
Unprompted review
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Reply from urbanbubble

Hi Abdallah! Thanks so much for taking the time to leave your review; we are so glad everything ran smoothly for you. We will be sure to let the team know

Rated 5 out of 5 stars

Urbanbubble Lettings

From my first meeting with Urbanbubble, Mohamed has given a great service and sound advice! Found a tenant on the second viewing just a few days after being advertised. Thank you Mohamed for a seamless process.
I have been using Urbanbubble for years and once again I am really pleased with the whole experience. Thank you

February 24, 2025
Unprompted review
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Reply from urbanbubble

We are delighted that you had a positive experience with us and have chosen to stay with us for so long! Thank you from urbanbubble.

Rated 5 out of 5 stars

Excellent service - thanks Adeen

Adeeb has been excellent. Quick to respond to questions and always keeping me informed.

February 20, 2025
Unprompted review
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Reply from urbanbubble

Hi Kelly! We are glad everything is going smoothly for you. We'll be sure to let him know, thanks from urbanbubble

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Rated 5 out of 5 stars

Five Stars reviews for Adeeb!

Five Stars review for Adeeb for his amazing services. He is always top of things when it comes to collecting rent from my tenants. Highly impressed for his extraordinary hardwork. Well done Adeeb!

February 21, 2025
Unprompted review
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Reply from urbanbubble

It's our pleasure to take care of your property. Thanks for the positive review on Adeeb and his brilliant work.

Rated 4 out of 5 stars

Rental Arrears : Fifty5ive

Thanks to Adeeb! My tenant's rental arrears issue was solved in a short period. And I really appreciate his information updating during the period.

February 21, 2025
Unprompted review
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Reply from urbanbubble

We are so glad that you're happy with Adeeb's service! We'll be sure to let him know, thanks from urbanbubble

Rated 5 out of 5 stars

Adeeb is truly a star!

Adeeb is truly a star!

I had many good experiences with Adeeb already but this time, I was bit concerned as this time my tenant was in rental arrears for two months and they were not making payments at all. Adeeb brilliant efforts and attempts made tenants cleared all the arrears and I got my money. Thanks Adeeb for your brilliant work!

February 17, 2025
Unprompted review
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Reply from urbanbubble

Thanks for the positive review about Adeeb, he's extremely hardworking! We will let him know about this review! Thanks from urbanbubble

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