Urbanears Reviews 81

These headphones perform incredibly poorly.
Mine often fall out of sync with each other and sometimes it takes MONTHS to sync them again. The customer support has one guide that I followed dozens of times, and their only solution is to send a new par - which falls out of sync again. So then you end up with two out of sync pairs.

Besides synching problems, the headphones touch controls are horrid. They simply don't work, or start stop/pausing music continuously and only stop after closing the app/tab where the sound comes from and starting again.

The fit is very poor as well, headphones have fallen out of my ears multiple times. Save yourself a lot of frustration and don't get them, there are better headphones for less money on the market.

The headphones themselves? I love them! I've owned two pairs over the last 8 years (the first pair was second hand so they kind of broke down but the second pair I still have. I just wanted another color!). I love the product. They're great quality. The issue is with their customer service and company policy. My sister ordered a pair of headphones to my address for me, for. my birthday. My third pair! I got a notification that they were delivered on July 14th. Came home from work, and they weren't there. I live in NYC, and I assume that instead of being put in the mailbox, they were left outside. They were 100% stolen. I contacted Customer service. Got one response, I responded to it, and then I heard nothing for 6 days until I finally decided to do a chat support online. Now okay.. maybe I was a little rude. Definitely. I was kind of harsh because it sucks having your package stolen! But the CS lady was rude, she didn't help and then she said it was company policy to launch an investigation that could take 1-3 weeks and then after the investigation they will send a replacement.. or maybe they will locate the item and you'll get the package! Whatever. Sure patience is a virtue and all that, but it's super lame that they don't listen to you at all. No investigation needed. The package was stolen. Period. Maybe I sound like an entitled B but.. literally every company I have ever ordered from just sends a replacement. Unless they're a small starter up..whatever. That's different. Urbanears isn't a small starterup, they can afford to send over a replacement pair of headphones that my sister spent like $50 on. I just want to use the headphones I love and listen to music while on the subway, but no. I will wait the two weeks I guess, but they still get 2 stars in terms of consumer care.

urban ears are a total waste of life and time. You spend a bit of extra cash on some 'well designed' products only to be disappointed later down the line. the right ear bud never works, I've wasted my time online etc trying to get it to work ITS VERY ANNOYING YOUR PRODUCTS SUCKS

I have been using urban ears for many years, with the Stadion being my absolute favourite. They fit my ears very well and I love the stretchy band around the neck so they fit comfortably and perfectly. I find the battery stays charged for many hours which allows me to just grab and go with them. I love the button ability the Stadion has because I can change songs, answer calls and change the volume with the buttons on the back. I recently bought another pair off of Amazon because I wanted a new colorful set. I noticed they no longer sell them on their website which is a shame, I really hope they haven't discontinued this product as I have such a difficult time finding ear pods that stay in my ear, so many styles fall or pop out with any sort of mouth movement.

I have had two pairs of Urbanears Jakan earphones purchased through HMV. They looked nice and to be high quality, but neither pair following charging would switch on, let alone pair to phone. I spoke to Urbanears via their web chat function which was convenient and quick. Both operators were polite and knowledgeable, but ultimately declared the earphones as faulty and advised return to seller. I decided not to make a third attempt.

Terrible Experience

I ordered two ear pods, only one arrived. After over a week of pointless emails I still haven’t been refunded or sent a new pair. Every email I send isn’t responded to for days. No phone number. I’ve advised my friends to avoid this company and I’m looking to escalate the matter to get my money back.

The pairing function is subpar on their headphones. Strongly recommend not to buy these. I will not recommend them to anyone

Terrible product. Every time I take them out the case, I have to perform a factory reset in order to make them both work. They never seem to pair automatically and the touch response is poor. They also stink of chemicals. I’ve had better earphone experiences with an £18 pair off Amazon

The product advert said these headphones had 15h of battery life, and yet I have to charge them every 6h or else they die randomly. On top of that, a small touch can trigger a phone call or other "feature", which makes using these in bed almost impossible, especially if lying on the side when touching a pillow.

I guess I shouldn't have expected anything better for the selling price. A huge shame, as I bought these primarily for travel and sleeping, and for those they seem fairly useless.

The only pro to these urbanears alby earplugs... is they look cool.

The cons.
They have an overwhelming smell of chemicals/ plastic which you can smell when they are in your ears.
I contacted them about this and apparently thats normal with their products...

They are next to useless if you want to hold a phone call, if i get a phone call i have to disconnect the earplugs then take the call.

Ontop of all of this, the earbuds will only work 6 out of 10 times. The rest of the time only one connects, or they are out of sync.

Bad product. Its a shame because their marketing was on point, the earbuds look cool also. But thats where the good points stop.

I had my pair of original Plattan headphones for 4 years with several thousands of hours of use before they finally needed replacing.
When it came time to replace them I bought the new model, Plattan 2 which were still very reasonably priced and of the same level of quality as the original
When I had an issue with my new headphones after only owning them for a few months I was shipped a replacement pair after only a brief email exchange
When it comes time to replace this pair I fully intend to buy from urbanears again

The other day I was wearing their Luma earbuds while lying down on the sofa. When I rolled on my side, because one of the earbuds was touching the surface of the sofa, they called someone, I wasn't even speaking, but a call went through anyway.

It makes no sense, because I have turned off voice control completely on my iPhone, yet the earbuds still activate it.

I contacted their help service and they basically said I need to practice using them more!

To me this is just bad design. I shouldn't have to worry about randomly calling people in the middle of the night when wearing their earbuds.

The whole reason I wanted earbuds was so I could listen to things and fall asleep, but so far they've managed to make 4 random calls to people.

This is also an iPhone fault, and there doesn't seem to be any solution for it.

I have had this product for 3 years and they have completely disintegrated and look terrible now.

I purchased a bluetooth speaker Ralis and used in my bedroom for less than 4 months it has died completely. I then emailed their customer service on 27/12/2020 and was advised to provided them with my address & receipt & serial number but I have not heard from them at all.
There is no after sale service. Be careful in buying this!

I own their baggen speaker. Works so bad, impossible to install and when I finally made it it was really bad sound through the wifi-function. Don’t buy anything from Urban Ears, it is totally crap and will only give you problem. I used to own their headphone plattan, that was also crap, after a while it couldn’t connect anymore. I guess this is china crap non quality products but you still pay quite much for poor quality

It is a bad product. Sound, no noise-canceling

They are good. But they sometimes pause my music for some wierd reason. And it makes me mad

I bought these about two years ago (November 2018) and I doubt I'll need to get another pair of wireless headphones anytime soon. They sound fantastic with powerful bass and clear mid and treble tones, and even after two years, with daily use I still only need to recharge them about once a week.

My next pair of wireless headphones will also be from Urbanears, although I'm in no hurry to replace my Plattan 2 headset.

Great experience with the customer service from urban ears!

I bought my headphones at urban ears about 4 years ago. Unfortunately my ear cushions were slowly getting worse and therefore I wanted to buy new ones. However ear cushions for my model headphones weren't available anymore. So I send the customer service an email and they were happy to help me! They send new ear cushion to me free of charge! I'm very happy with the service and also with my renewed headphones!!!

I was looking for some headphones like the ones from Urbanears for a while and I was so excited to see them available for such a reasonable price. I bought them right away and I've been using them for 3-4months now and so far the experience is great. Shipping was fast, unboxing experience was great (amazing design), and the functions easy to learn.
Great job Urbanears!