Thanks the Urban Jungle support team. My return package got lost and they still refunded the money. Communication was a bit slow but worked out in the end.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I never write reviews but saw the need to after reluctantly ordering from urban jungle after seeing negative reviews. I had zero problems , order was shipped same day came earlier then expected with D... See more
There's a lot to like about this shop: they have an excellent selection of trainers, at extremely competitive prices, as well as a quick and responsive customer services team. Two small gripes which... See more
Grazie a Urban jungle sono possessore di un nuovo paio di Jordan + Gore Tex,pronto per affrontare le prossime stagioni avverse, l'inverno sta arrivando..
Company replied
Company details
Written by the company
L'Urban Jungle Store è un punto di riferimento per gli appassionati di sneakers in Italia, offre una vasta gamma di modelli esclusivi, dalle edizioni limitate ai classici intramontabili. Le sneakers non sono solo calzature, ma un simbolo culturale che riflette lo stile e la personalità di chi le indossa. Tra sneakers esclusive e capi d'abbigliamento innovativi, Urban Jungle si distingue per la sua capacità di intercettare le ultime tendenze globali, rimanendo al contempo fedele alle radici culturali dello streetwear. Questo approccio rende lo store una meta imprescindibile per chi cerca di esprimere se stesso attraverso la moda urbana contemporanea.
Contact info
4.4
Excellent
674 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 20% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thanks the Urban Jungle support team
Thanks the Urban Jungle support team. My return package got lost and they still refunded the money. Communication was a bit slow but worked out in the end.
September 18, 2026
Unprompted review
Reply from Urban Jungle
Thank You so much Jurriaan. Hope to see you soon on Urban Jungle!
My item arrived in different color
My item arrived in different color, not the one I have ordered
September 8, 2026
Reply from Urban Jungle
Hi Enriko,
Our customer service team has sent you an email with all the details.
Checks have confirmed that the photos of the product added to the cart match the product that was shipped.
Please do not hesitate to contact our customer service team for further information.
super great
September 5, 2026
Reply from Urban Jungle
Thank You so much Mila. Hope to see you soon on Urban Jungle!
Reply from Urban Jungle
Thank You so much Amélie. Hope to see you soon on Urban Jungle!
Reply from Urban Jungle
Thank You so much :) . Hope to see you soon on Urban Jungle!
Good product and committed for delivery…
Good product and committed for delivery and quality
July 30, 2026
I placed an order and didn't hear…
I placed an order and didn't hear anything for a week. Today I noticed that the purchase's been refunded to me, still haven't heard a word from the company except the initial "thank you for your order". Disappointed since I wanted the item I bought.
July 22, 2026
Unprompted review
They delivered in few days and the…
They delivered in few days and the price was the best I've found online.
July 15, 2026
Purchase and deliver smooth and quick
July 9, 2026
Received a pair of sandles in different…
Received a pair of sandles in different sizes .Still no reply from them it has been 3 days
June 26, 2026
I received wrong size of shoes and i…
I received wrong size of shoes and i send emails and no
Answer its not good at all .
June 8, 2026
Good service...
April 16, 2026
Delivery and sneakers
Ordered 2 pairs of sneakers. Arrived quickly and had no issues with them.
May 19, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.