Urbankissed Reviews 

115
TrustScore 3.5 out of 5

3.6

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Rated 2 out of 5 stars

Unfortunately, my order was mistakenly sent to a different country and the pieces I received (vegan silk top and a dress)was way too small (size L and I'm not super big) and did not correspond to the... See more

Company replied

Rated 4 out of 5 stars

I'm really happy with my purchase. The quality is really good and boht the top and the shorts fit really nicely. I received the items I purchased within a couple of weeks (I'm UK based) and despite no... See more

Rated 3 out of 5 stars

I ordered an quite expensive shirt 2 month ago. Everywhere else it was on preorder but nothing mentioned here - it was a bit more expensive than at the other sellers though but I wanted it for... See more

Company replied

Rated 5 out of 5 stars

Although I wasn't notified of when the sandals shipped, I was pleasantly surprised when they arrived safely and in excellent condition about a month or so after purchasing. The packaging was cute. The... See more

Company replied

Company details

  1. Online Marketplace
  2. Costume Jewelry Shop
  3. Decoration and Interior Design Store
  4. Shoe Store
  5. Swimwear Store
  6. Underwear Store

Written by the company

Urbankissed is your online marketplace for handmade treasures & unique finds from small brands that care about their artisans. Urbankissed is run with love by a female-led team, and offers worldwide shipping. When you buy from one of their small, carefully curated brands, a real person is doing a happy dance!


Contact info

3.6

Average

TrustScore 3.5 out of 5

115 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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3.6

All reviews

(115)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kindness, and a great ethic

I love the idea and the ethic behind Urbankissed.
It's like a world which contains a multitude of other worlds, all sustainable, fair, and also pretty. The labels seem chosen with care.
The customer service makes you feel welcomed and considered, they're helpful and really kind – kindness is something I value a lot, so that definitely matters when I have to decide where to do shopping.
I also appreciate that there are detailed explanations about the companies and the products.
From my experience, the shipments are always fast, the packagings are perfect, and the quality of the clothes is great.

August 15, 2022
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Rated 5 out of 5 stars

Great customer service

Great customer service! I had an eye on a lingerie set which was sold out in my size. However, I texted through the chat box if there is any way of getting the size I wanted and the customer service absolutely delivered! Very quick response and fast shopping plus it's ethical which I absolutely love. The quality of the lingerie is great and the design is stunning.

August 13, 2022
Rated 5 out of 5 stars

Will definitely be buying again!

It was my first time buying from Urbankissed and I was a little worried about the sizing and how long it would take to get my package, but neither were a problem! The package got here in a reasonable amount of time (considering I live in the US) and it fits great! The material is nice and I’ll definitely be buying from here again!

July 18, 2022
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Rated 5 out of 5 stars

Really lovely easy piece!

I absolutely love this Nette Rose set. It’s so delicate and intricate and pretty but is also comfortable and easy to wear unlike a lot of pretty lingerie. Was also surprised by the price—not cheap necessarily but so much less than other much less beautiful brands!

May 5, 2022
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Rated 5 out of 5 stars

My boots arrived very quickly

My boots made of cactus leather arrived within 5 days. They feel very luxurious and are super comfortable. They fit true to my usual size. I've also bought other stuff from Urbankissed before and absolutely love their sustainable offering. Thanks for the amazing customer service and journey.

February 15, 2022
Rated 5 out of 5 stars

A superb experience

I received my organic cotton jumper and pair of vegan sneakers today and I love them a lot. The sneakers are very comfortable and the jumper is super soft and simply cool. The packaging was also eco-friendly and Urbankissed made sure that the delivery of both packages was super quick.

October 13, 2021
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Rated 5 out of 5 stars

Amazing dress and sneakers

Ordered a beautiful dress and a pair of vegan sneakers. Both pieces fit perfectly and there was no plastic in the packages. Thanks for your help! Great platform, fast customer service and quick shipping. Keep on going!

October 2, 2021
Rated 2 out of 5 stars

Disappointed

Unfortunately, my order was mistakenly sent to a different country and the pieces I received (vegan silk top and a dress)was way too small (size L and I'm not super big) and did not correspond to the style pictured...Sorry to say, but I've been disappointed...

September 25, 2021
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Reply from Urbankissed

Dear Lina, thanks for your honest review. Unfortunately, the French post office indeed made a mistake and sent it first to the wrong country. However, the post office escalated your request immediately and sent it to your destination with a slight delay according to the detailed tracking number that was sent to you.

Moreover, we are very sorry to read that the size didn't suit you even though our size L is consistent with the European size standards. Please e-mail us at contact@urbankissed.com so that we can arrange an exchange or return for you. If you have any questions regarding choosing the right size in the future, please do not hesitate to e-mail us or via live chat - we reply within max 1 business day. We are more than happy to provide you exact measurements and provide a suggestion.

Rated 5 out of 5 stars

oceanchild one piece swimsuit…

baught an oceanchild swimsuit made from recyclable plastic material. texture was amazing, color so vibrant and woyld dry immediately despite being a one piece. so happy for that buy, highly recommended!

September 1, 2021
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Rated 5 out of 5 stars

Great Quality for Price, More Communication!

Although I wasn't notified of when the sandals shipped, I was pleasantly surprised when they arrived safely and in excellent condition about a month or so after purchasing. The packaging was cute. The shoes are great quality and look super cute. The color has darkened somewhat as I've used them in the sun and near water, but the effect isn't displeasing. Overall, great care and quality, but I would have liked a bit more communication about shipping. Thank you!

September 1, 2021
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Reply from Urbankissed

Hi Alex, thank you so much for your honest review. Usually, you will be notified directly by DHL as soon as your order from this brand has been shipped. There was indeed an issue with DHL Express back then which meanwhile has been fixed. We sincerely apologize for the lack of communication.

Do not hesitate to e-mail us at contact@urbankissed.com next time if you have any concerns or questions. We always aim for reverting within 24 hours.

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