Urban Splash Reviews 

317
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, responsive, and approachable throughout the entire moving process from start to finish. Many consumers highlight that property viewings and handovers are handled efficiently, ensuring a seamless and well-supported transition into their new homes. However, some people mentioned that general communication from certain team members could occasionally be slow and inconsistent. Reviewers also noted frustrating delays regarding maintenance requests, alongside difficulties in receiving timely replies to emails and phone calls. Some tenants reported instances where property management was unresponsive to inquiries about administrative issues or inspections.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting helpful and responsive service... See more

Service

Reviewers mention positive feedback about service, noting that the moving process is swift, efficient, and... See more

Customer service

Consumers find customer service to be positive, highlighting consistently helpful, professional, and... See more

User experience

Customers had positive experiences with user_experience, describing the move-in process as smooth, swift, and... See more

Response time

Reviewers highlight positive aspects of response_time, frequently praising staff members for being quick to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The move-in experience is smooth and swift. We appreciate that the property was tailored to our preference as we were given new furniture to choose from. Dom was very responsive and answered all our q... See more

Company replied

Rated 5 out of 5 stars

As first time renters / moving into your first home can be really overwhelming but Dom was amazing and has been so helpful! Always responsive and never a silly question. Dom has made our experience so... See more

Company replied

Rated 5 out of 5 stars

We have been a tenant of the Boatshed since January 26 and have had a fantastic experience. The handover process was really easy, lots of information and hand holding. Particular thanks to Lindsay who... See more

Company replied


Company details

  1. Architecture Firm

Written by the company

Urban Splash is a British company which regenerates decaying industrial warehouses, mills, Victorian terraced houses and other buildings.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

317 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(317)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Service

We've had a great experience with Beehive Mill so far. Carl Holt (Building Manager) is fantastic, he's a great contact to have, going out of his way to help us out with whatever we need.

May 16, 2024
Unprompted review
Urban Splash logo

Reply from Urban Splash

Thanks for your feedback we will be sure to pass this on to Carl and the team.

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Rated 5 out of 5 stars

Great experience throughout our…

Great experience throughout our tenancy at Beehive Mill. Our building manager (Carl Holt) is very responsive and helpful in dealing with any problems or questions.

May 15, 2024
Unprompted review
Urban Splash logo

Reply from Urban Splash

Thanks for your feedback we will be sure to pass on to Carl and the team.

Rated 5 out of 5 stars

Quick responses

Quick responses, clear communication and always kind and understanding to interact with.

May 14, 2024
Unprompted review
Urban Splash logo

Reply from Urban Splash

Thanks for your feedback Naomi.

Rated 5 out of 5 stars

Great experience

Great experience working with urban splash. Dom specifically was super helpful and very accommodating!

May 1, 2024
Unprompted review
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Reply from Urban Splash

HI Megan - thanks for your feedback - we will be sure to pass this on to Dom.

Rated 5 out of 5 stars

Rockstars of Urban Splash :)

Kelly has been so very quick to respond and supportive throughout the process of securing the lease on our wonderful office at Beehive Mill, as well as super friendly. Carl is by far the most helpful, personable and a complete rock star of Building Manager and a huge influence in the success of the place! We couldn't be happier....highly recommended!

May 8, 2024
Unprompted review
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Reply from Urban Splash

Thanks for your feedback we will be sure to share this with Kelly and Carl

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Rated 5 out of 5 stars

Excellent facility and Management of…

Excellent facility and Management of the facility. Host couldn't be more professional and helpful. Always kept well informed and supported when required. Perfect place to operate any business from.

April 22, 2024
Unprompted review
Urban Splash logo

Reply from Urban Splash

Thanks for your feedback - we will be sure to pass this to the team. Rachel

Rated 5 out of 5 stars

Second to none

Second to none. Urban Splash have always been incredible to deal with since I moved into my apartment a year ago (and when I had an office with them before that), but they still managed to impress me today. I had a maintenance issue with my door lock that I contacted the company about at around 10:00 in the morning... by midday, a contractor had been over and the issue had been resolved. Massive thanks to Naomi B for making this happen so quickly and making something that could have been a pain in the neck a breeze!

April 24, 2024
Unprompted review
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Reply from Urban Splash

Thanks for your feedback, we will be sure to pass this to Naomi and the team. Rachel

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Rated 5 out of 5 stars

Flat move

From when I enquired about my flat, to the move in date, the process was really smooth and easy. Dom was a fantastic help throughout the process, came back on queries quickly and super friendly. Really pleased with the service!

April 13, 2024
Unprompted review
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Reply from Urban Splash

Thanks for your feedback, we will be sure to pass your comments to Dom. Rachel

Rated 5 out of 5 stars

Boatshed sample sales

Wow what a fantastic event. This was extremely well organised and promoted by Lindsay.

The event was great and lovely to see how the Boatshed is a community of different companies linking in and supporting each other, which was also spread across to the wider estate.

April 4, 2024
Unprompted review
Urban Splash logo

Reply from Urban Splash

Thanks for your feedback Jess - we will be sure to pass this on to Lindsay. Rachel

Rated 5 out of 5 stars

Very fast and personable service

Very fast and personable service in sorting out a parking space at my new building. Roisin got everything sorted in a couple of hours.

April 3, 2024
Unprompted review
Urban Splash logo

Reply from Urban Splash

Hi Bob, thanks for your feedback we will be sure to pass this on to Roisin. Rachel

Rated 5 out of 5 stars

Excellent customer service provided…

Excellent customer service provided with all queries being promptly resolved by Roisin and the rest of the team. Made the moving experience as easy as possible.

March 28, 2024
Unprompted review
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Reply from Urban Splash

Hi Marcus, Thanks for your feedback we will be sure to pass the to Roisin and the team. Rachel

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Rated 5 out of 5 stars

I really loved the experience with…

I really loved the experience with urban splash, it was really professional and tension free. Dominic helped and guided me from start till the end, he was already to help me with any doubts or anything that needed clarification immediately in the whole processing. Thanking urban splash for their effort.

March 25, 2024
Unprompted review
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Reply from Urban Splash

Hu Iren, thank you so much for your feedback - we will be sure to pass this on to Dom. Rachel

Rated 5 out of 5 stars

Naomi dealt with my maintenance issue…

Naomi dealt with my maintenance issue really quickly and efficiently - she always does, actually. Thank you :)

March 20, 2024
Unprompted review
Urban Splash logo

Reply from Urban Splash

Hi Emily, thanks for your feedback we will be sure to pass this on to Naomi. Rachel

Rated 5 out of 5 stars

A great experience with UrbanSplash

Mr. Dominic at Urban Splash made the process so convenient, easy and wasted no time helping me acquire my new home. Getting a new home has never been this much easier.It was exactly as shown online. I am highly pleased and thankful.

February 9, 2024
Unprompted review
Urban Splash logo

Reply from Urban Splash

Hi Peter, thanks for your feedback we will be sure to pass this on to Dom.

Rated 5 out of 5 stars

What a remarkable company such lovely…

What a remarkable company such lovely people such amazing help wow I am speechless for words I mean THANK YOU so much I would recommend urban splash to anyone and everyone weather its residential or commercial urban splash is the key 🔑

March 14, 2024
Unprompted review
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Reply from Urban Splash

Thanks for your feedback Mark, really great to hear. Rachel

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Rated 4 out of 5 stars

Urban Splash allowed myself and my…

Urban Splash allowed myself and my partner to find a safe home in a great location. They have been quick to respond to issues within the flat and are happy to help with any questions. We have enjoyed are year with them so far and look forward to the future. Thank you

March 5, 2024
Unprompted review
Urban Splash logo

Reply from Urban Splash

HI Leticia

Thanks for your feedback - great to hear you have had a positive experience. Rachel

Rated 1 out of 5 stars

Awful Experience and Forced Eviction

I had the worst Landlord experience with US out of all of my tenancies.
They are extremely happy to take your money but offer 0 support in any sense. Months to respond to an email, phone lines never answer, and staff are frankly rude in my experience.
I was accused by US of allowing people to climb on nearby structures of the building, and that somehow lead to my early eviction? That is right, not me, but some people I knew?
When I was told I was being evicted I frequently asked why, but was refused any kind of information or feedback from US.
All in all, I was lied to, falsley accused, and illegally evicted from my home by US.
I would never even consider living in any US property ever again and would never recommend anyone else to.

July 1, 2023
Unprompted review
Urban Splash logo

Reply from Urban Splash

I'm sorry to hear your experience with us hasn't been up to scratch we take all feedback seriously and will be sure to look into this matter. Thanks Rachel

Rated 5 out of 5 stars

I have found my tenancy-renewal…

I have found my tenancy-renewal coordinator Adele to be extremely helpful and professional at all times, nothing ever seems to be too much trouble and she always answers my queries in a timely manner. I have been renting with Urban Splash for the last 4.5years and would highly recommend this service to anyone looking for a hassle-free renting.

February 26, 2024
Unprompted review
Urban Splash logo

Reply from Urban Splash

Hi Joanna, Thanks for your feedback we will certainly pass this on to Adeles, Rachel

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