Usa Philips Reviews 11

I have been a Philips customer for the last 10 years. Their electric toothbrush does not work, even under warranty, within the first two years. This is a SUB-PAR PRODUCT, and their customer agents in the Philippines cheat, lie, lie, and lie. That's why Phillips hired them, saving money. They lied again and again - full replacement on the way.

We are on vacation with our little boy, who has SMA — and his Trilogy Evo ventilator is the reason he can sleep safely.
A few days ago, the device suddenly showed “Ventilation service required” and since then, it’s been making a loud alarm every two minutes. Every. Two. Minutes.

It’s now our second night without sleep. My husband and I take turns sitting by the machine, pressing the button over and over so our child can rest for a few minutes at a time. We are completely exhausted — physically and emotionally — but we can’t stop, because our son depends on this ventilator to breathe.

We understand machines can fail. But what we can’t understand is how a company that makes life-support equipment has no emergency plan for families like ours.
We’ve been told that the Romanian branch can’t accept devices not bought locally, and that we have to send the ventilator to Germany for service — which could take weeks or even months.
How are we supposed to do that? How are parents supposed to let their child sleep without the machine that keeps him alive?

Right now, our reality looks like this: two parents, taking turns through the night, keeping our son breathing and trying not to fall apart. It’s terrifying and unfair.
Families who live with SMA already carry more weight than most people can imagine — we shouldn’t also have to fight the system just to keep a ventilator running.

Purchased a nose trimmer and no trimmer only accessories in box,originally my query was handled well but then things came to a halt.I provided the box receipt and box contents picture as requested and crickets.No more response.Bought a box of air and Walgreens were unresponsive as I had opened the box so went to Philips for resolution,still waiting for a response,will this be more air?The email I was contacted on for pictures has come back as invalid!,,,,,what is going on this is terrible customer service

I purchased from the Philips online store an “open box” (mistake #1) 3200 espresso machine that was advertised “Works like new!” and as having a 30-day money back guarantee. When it was received and I unboxed it, I found a half cup of old coffee beans in the grinder hopper: the first clue that it had never been tested before reselling it. After going through the set-up process, I found that it: (1) emitted clouds of steam through every possible crevice as it went through the start-up process; (2) did not dispense any coffee; (3) leaked from the bottom flooding the countertop; and (4) left dry grounds, not a puck, in the grounds bin. I used the online form to request return authorization and either a refund OR replacement with a comparable product (that might be mistake #2). Over the course of multiple emails and phone calls, I was directed to product support to go through a set of troubleshooting steps (ok, fine); was told two separate times that a return authorization and return instructions would be sent within 48 hours, which didn’t happen either time; and subsequently received multiple requests to send video of my machine not working, which I have done, after having boxed it up because I had been told to expect return instructions and label. I’ve seen no movement on Philips’ part toward honoring their money back guarantee. As a process improvement professional, I’m not sure I’ve ever seen a process quite this dysfunctional. I plan to contest the credit card charge.

I ordered a coffee machine to replace an older Philips model, and it had a defective water sensor, so I wanted to return it. The old machine made better tasting coffee anyway.

The online portal did not work - the order number was not recognized.

It took a couple of phone calls to get a return label, once to request the label and a couple of days later to expedite it.

I returned the machine and they received it, but they did not yet credit a refund. It's been a week. I just filed a dispute as an insurance policy to make sure I get my refund.

If you want to buy Philips products, I'd recommend doing so through Amazon or another reseller.

I tried an oral b toothbrush but it was horrible, so i tried out a phillips one, and it is my new favorite toothbrush. for only 20 bucks! definetly would recommend!

Ordered directly from the Philips store. After entering the address and confirming the order, the user is prompted to log in. Great, but then the email confirmation I got shipped shows that the order shipped to the address on my account, instead of the one I entered at checkout. No notice, no confirmation. AND their support team can't modify or cancel orders, even if they haven't shipped yet. Even if they haven't processed payment yet. Literally can do nothing. Feels equivalent to no support. And, no place to leave feedback for their web developers. Or anyone else. Big name, but behaves like a small knockoff brand.

Customer Service is horrible. Called 3 times, transferred all 3 times to a new person, each saying they do not assist with product issues. Coffee maker 4300 series $900, only 3 days old already having problems. No one in Customer Service can help or tell me who can assist me. Bought the machine directly from them, Philips.com, what a horrible experience and terrible customer service. I have a $900 paper weight. Still no help...

Inexperienced and rude customer service reps. Do not purchase any products from them. It is not worth the hassle. I've called in four times regarding my purchase and have been on hold for at least 1 hour each time with no resolution. And there's always issues on their website. You cannot complete your purchases. This is surprising given they are such a big company.

Ordering seemed fine, but returning is a major, major hassle. They say it will take 6 weeks for a refund if at all. I didn't receive mine and had to make several calls. Still no refund even though they admit receiving the returned merchandise over a month ago. My dispute with Amex will resolve the issue, but stay far away!!!

I bought a diamondclean toothbrush. Horrible purchase. Don’t waste your money. I cannot get mine toothbrush replaced as I lost my receipt. They work good at first, but overtime the battery doesn’t charge. Also don’t lose receipt if you buy yours. I did and even though I have a while left on my warranty, the company will not replace it unless I find receipt.