Mercedes Benz Reviews 

I have a 5 year old Mercedes GLA with FSH and only covered 28k miles. I now have to pay for water leaking into the car from the rear nearside door inside the panel and window seal gone and water ingress on the rear offside. Anyone who has had the unfortunate experience of water in their car knows what a nightmare it is and it turns the car you love into the car you hate. Iconic brand or now just an overrated overpriced brand with average build quality living on past success. There are far better manufacturers out there which I will be turning to in the future.

Appalling service again from Mercedes Benz Plymouth ...
Don't use them - finally gave up and will never use this shower of rude disinterested pirates again. How they exist begs belief

Bought a used C Class a year ago, got pushed into buying an extended warranty. No mention that warranty was with a third party not with Mercedes. Even though I asked questions. After a year having spoken to various departments, I’m told it’s via RAC. I think I was miss-sold. They not taking responsibility but was told by phone staff that many customers aren’t told who the warranty is with so I’m not the only one.

Bought a MB E300DE AMG recently and needed to have the record and account setup at the dealership. I met Carlos at reception and he took me through the process of setting up my account/record. Wry helpful chap and pleasant to deal with, making the experience easier for me. Cain.

I had brand new car with Mercedes benz Edinburgh fort Kinnaird and kept broken down and going to neutral gear and issues with Gear box miving up gears and nearly caused accident. I had videos and pictures and they still don't admit or accept the issue. I won't recommend them at all. They are saying the mercedes garage are different to merceds finance, it is a joke and mis leading

Bought an Approved Used Mercedes still within manufacturer’s warranty. From the outset, the car then spent 6 months of the two years I owned it in the dealers having a fault investigated. It turned out to be an inherent design fault that required a factory modification to resolve. The car failed to meet any of Mercedes’ performance claims for the vehicle (a £40k E400d All-Terrain). Whist it was in the garage I was given a basic A-Class. When I finally asked Mercedes to compensate me for two years of continuous issue, they told me they wouldn’t because I had been “kept mobile” and they had fixed the design fault “free of charge”. I will be making sure, Mercedes-Benz, that I let everybody know of your complete contempt for your long-term customers and your entire lack of ownership for your badly-designed and flawed products.

I ordered a new Mercedes GLA 200 Premium through the Plymouth dealership, and I was very impressed by how well they did to get me the vehicle of my choice as a Motability customer. The dealer representative called Ty was very good at keeping me updated, and the vehicle was made to order. Absolutely delighted with the vehicle and the dealership. Well done to everyone concerned. 10/10 for me!!

Must say keep away
From marshallmercedes bolton
Service is terrible
So is the people who sell you a car
There litterd with problems they won't sort out shambles of a garage they shouldent wear the badge mercedes .
Spent over£ 23 000
With 4 months of problems broke down once on a 2022 registration A180 14 343 miles on it when I bought it buyer beware un acceptable it's just one compleat fob off
After another
had a reply From mercedes basically it's my fault should make better cars then you don't get bad reviews guarantee isn't worth paper it's writen on 3 year what a load or shit!!!!!!!!! Danger suposed to be a German car made in Finland with renult Megan engine the only German thing on the car is the 3 pointed circle on the bonnet
Now salesman who sold me the car new it was like this but still wanted to extort
More money of me
Thanks mercedes your shite, once bitten twice shy
My advice keep away or you'll regret
Buying wished i hadn't gone to this garage or manufacturer in first place get car inspected if you do
I have sold you shite car on 26/ 11/ 2024
Good riddens to bad shit I had to get
my money back on this dreadfully car no ombudsman needed that's your get out claws RIP OFF GARAGE AND MANUFACTURERS,
French crap KEEP AWAY !!!!!!👎👎👎👎
You ask for what you get you'll be bankrupt shortly

I am in the process of manufacture of my new Merc. The Customer service from Greg and John at Syntner Riverside Northampton has gone from excellent to truly superb.

After Mercedes telling me that the Bradford branch had closed, I was told that I would have to go to either Huddersfield or Leeds for any services.
I have had Mercedes for years and they have always done a collection and delivered service. But I have been told that I have to drive myself to Leeds or Huddersfield with NO collection or delivery even though I prepaid for 3 years servicing when I bought the car in June.
They just do not want to know anymore not like when I was buying a new car.
A disgusting poor service from a name like Mercedes

my car just got serviced this month and michael attended it and was superb in dealing with it. he has a fantastic communications skills and i have no problems to complaint i am happy again. that's why i remained a loyal customer on this car dealer
(mercedes gatwick) for many many years.

Service from Watford has been dire, complain to head office and STILL no one gives a monkeys! Genuinely shocked for a ridiculous small issue that no one has sorted after a service when the issue wasnt rectified. Really worth sticking £50+k into a vehicle with a manufacturer that doesnt care...... wont be doing that again!

Last year I bought my car from MB of Brighton (in bad condition), and since then I had to complain (ask for help and justice) twice to their customer service. I came up with proofs but they are not interested in solving any issues the customer might have, they are not taking into consideration any proofs; with other words, they are useless. I would like to mention one thing that might be helpful for people who want to buy a car from Lookers: be aware of the type of warranty that you are buying as they will probably instead of the original MB warranty try to sell you some third party RAC warranty, as they did to me.

RW** RDS Mercedes E220d

Collected car after service and fitting of new adblue tank and on driving home found entertainment screen was faulty, returned immediately to dealer who did a soft reset to remedy, then discovered boot would no longer open when setting off for travel to work, spoke to service manager who said I must just be unlucky !

I called service manager whilst car was in for repair and advised him that Mercedes me app was showing BATTERY CRITICAL and this was not showing previously.

The car is now dangerous and unfit to drive as I can not access the boot should I get a puncture or similar.

I use the car for work and travel 160 Miles a day on the motorway so now I have had to hire a similar car at a cost of £929.01 per week that i will be claiming from JCT600 until this issue is resolved.

JCT600 have also informed me that they are unable to claim money for service from Mercedes.

The quality of service provided is in dispute as per The Consumer Rights Act 2015 and no further monies will be paid until this issue is fully resolved.

None of these faults were apparent before JCT600 had the car.

Update: Judge dismissed their claim of non-payment against me. I reiterate DO NOT USE THIS COMPANY. They wasted thousands in legal action as opposed to resolving my issues, only to be embarrassed in court, do not accept shoddy service from these, they have already lost their JLR franchise and Mercedes will be next hopefully.

We went to purchase a new Mercedes but wasn't impressed. No prices on the cars just a barcode to scan just to find the basic info we just wanted an easy experience without sales talk.

Buyer beware ….
1 year old Mercedes GLE - front parking sensors stopped working. Took them to dealer who refused a warranty claim due to a stone chip in one sensor. Quoted nearly £500 to replace one sensor. No damage around sensor, just small dent in one - probably clauses by a stone. How can these be fit for purpose? They are low down at front of vehicle. Clearly not robust if it can’t withstand a small stone impact - and end up costing the owner £500. Customer service in dealership was dreadful. Reviews on here clearly show Mercedes just don’t care. Meant to be a premium brand. Charge a premium price and offer sub standard customer service. Really wish I’d stayed with Audi who are fantastic.

I attended the Mercedes Loughton dealership on Thursday 31st October after having been informed my parts were ready. Got to there after a long wait just to be told that they had misplaced part of my order and it be ready for the following day.
Received another message from Mercedes dealership that my parts were ready for collection. Went into the showroom and there was no one available, customers were wondering around and not informed what was happening. About 25 minutes later all staff started appearing in the showroom, they had a weekly meeting, but no one attended the customer's to informed us what was going on.
The parts guy "Errol" was very unfriendly and abrupt with the customer before me.
When it was my turn I mentioned that I was Patrol from a well known road side rescue. He asked for my ID to which I replied I was off duty and didn't carry the ID with me everywhere. He said well everyone can say the same as me. I replied not to worry just let me have my parts without a discount, then I saw the guy from the previous day whom served me and told Errol to apply the discount.
Not very good customer relation.

I would give a 0 if I could!!!

I recently took my 2015 Mercedes-Benz C Class to Mercedes-Benz Southend for repairs and was hit with an outrageous bill. My car’s ECU was faulty because of a wrong coding sent from a diagnostic tool, and I made sure this was clearly explained in the booking notes, when I dropped off the car, and even over the phone around 11 a.m. when I suspected that the technician had no clue what was going on (they’re supposed to be highly skilled techs, after all!). Yet, I was charged £666 just for diagnostics—despite spelling out the issue for them right from the start. Basically, they billed me for redundant checks on a problem I’d already identified.

When I collected my car and challenged the charges, the supervisor’s response was dismissive, suggesting that because most customers “don’t have knowledge in these matters,” they had to carry out all checks. This essentially translates to treating all customers as uninformed (to not say stupid in other words) and, in my case, ignoring clear information about the issue to justify overcharging for redundant diagnostics.

After much back and forth, the supervisor eventually admitted that the £444 seemed high and offered to cut it in half, which I’d have been fine with. But once he found out I’d already paid in full, he said he couldn’t make any adjustments, leaving me with no way to resolve this.

It’s absurd to come in with a specific problem, be clear about what’s wrong, and end up paying £222 + £444 just to confirm what I told them at the start (plus an additional £1,345 for the ECU itself, which I expected). Southend claims I agreed to all charges, but they conveniently didn’t mention that the initial £222 diagnostic fee wasn’t included in the quoted charges. I only found this out at the end of the day when I realized the £444 was for two extra hours of checks, which didn’t even include the initial diagnostic.

Honestly, if I’d known that, I’d never have agreed to pay for two extra hours. What could they possibly be doing for three hours when I’d already told them the ECU was unresponsive? Any skilled tech, with my notes in front of them, should have just checked the ECU pinouts, which would have shown there was no data coming out. Instead, they wasted two hours checking fuses and wires when I’d made it clear it was a software issue, not a physical fault. (And really, what is there to check for two hours? There are only two plugs altogether.)

On top of all this, I had to chase them down for an invoice, which I didn’t receive when I collected the car. I eventually requested it by email last week, but only got it today after following up by phone—they didn’t even bother to answer my email. When I filed a complaint, Customer Service backed Southend’s approach, said a goodwill request was submitted (and quickly denied), and reiterated that I agreed with the charges (again, not knowing that the initial diagnostic of £222 was not included in the £444 they asked for the investigation).

This shows a total disregard for customer input and a lack of transparency.

I would never, ever use any Mercedes Dealership again after being ripped off in such a shameful way, and I plan to take this to The Motor Ombudsman to get it properly looked into.

Hopefully, sharing my experience will help other customers make more informed choices about where to take their cars for repairs.

I have a 5 year old GLE450 purchased from Agnew's in Belfast. It has started to rust under one of the door handles and the paint is peeling off. When I contacted Agnew's they sent me to their body shop were it was inspected and an application sent off which Mercedes declined. I then rang Agnew's in Portadown posing as a customer and asked what the warranty is on the paint work and was told 7 years.
Mercedes have told me that after 3 years the rust warranty is not applicable if there is no Mercedes Benz service history. However my vehicle does have a service history, it's not with the Agnew Group but it is with a Mercedes Authorised Repairer. This is my third Mercedes SUV and I'm very disappointed with the response from them, I don't believe they should be rusting after 5 years. My vehicle would be ready to change any time and it would make me look at a different manufacturer.

Case Number 07035504 We were in Pembrokeshire for a weekend break when our A35 developed a wheel / tyre problem. Contact was made with Mercedes Benz Customer Services ( MBCS) early morning 18 May.
5 months later they have finally agreed that compensation was due. That's the good news but what happened over that 5 months does not make for good reading. Easily over a dozen agents involved each one trying to be more dopey than the last one. Information being fed back that at worst was totally incorrect but more importantly implying that we were lying. One example - that their partner the RAC attended our car at our hotel even though the time given was 20 mins after we had left the hotel. You buy Mercedes because it is a quality brand not just with the car but by implication across everything that they touch. Expensive but for a good reason. That's where I was 5 months back. Now I have seen a completely different view. Lovely when the monies are being transferred or when expensive services are happening but the complete opposite when they are being criticised - when the microscope is on them. MBCS are just a rubbish outfit that appear to have no structure. If there has been any training then it's not been worth the money. Also get the impression that this group are not a department but physically operate freelance. Several times across the 5 months I requested a manager to make contact - that never happened. The experience has led me from going from being a MB advocate to someone who will never, ever purchase another MB and just as importantly someone who wants to pass that message on - hence this review.