Deodorant gave my 13 year old son a burning red rash after only 1 use. The body wash does not lather well. Upon reaching out to Manly company they issued an apology and full refund. I can appreciate e... See more
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Review summary
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What people talk about most
Reviews shaping this summary
We received our Manly order yesterday. My son loves the smell and after first use has proclaimed them great! We appreciated the little extra's in the package (body buffer, scalp scrubber & cooling wi... See more
Company replied
Product Feedback: I have no issues with the product—I really like the body wash and shampoo, and the boys enjoy using them too. Website Concerns: The site is not user-friendly. I can’t see wh... See more
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My husband and teenage boys loved getting these products for Christmas and are still using them now! I'm about to do another order as hubby asked if I can get him some more as it's only starting to r... See more
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Company details
Written by the company
I started Manly to make a real difference in men’s daily routines — most supermarket products are full of harsh chemicals that cause irritation, dryness, and breakouts. Our mission is to create natural men’s hygiene and grooming products that actually work — from body wash, shampoo, conditioner, and deodorant to targeted solutions for acne, dandruff, and body odour. By using high-quality botanicals instead of cheap fillers, we help men (and the mums, partners, and families who often buy for them) feel confident in their own skin. Manly is more than just a shower brand — it’s about giving guys simple, effective, and trustworthy products they’ll actually use every day. – Callum Founder of Manly
Contact info
Australia
- help@usemanly.com
- www.usemanly.com.au
4.1
Great
372 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 87% of negative reviews
Typically replies within 1 week
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Don’t order
Don’t order! They can’t handle the demand for their expensive products. Very disappointed, was exited to try them but it takes too long to get.
April 15, 2026
Unprompted review
Reply from Usemanly
Hi Veronica,
I’m really sorry about this. I can completely understand how frustrating it is to be excited to try something and then be left waiting. That’s a let down, and I get why you’d feel disappointed.
We’re not okay with leaving people in that position. If you’re open to it, please send us an email with your order details and we’ll jump on it straight away and sort it properly for you.
I really appreciate you calling it out, and I’d genuinely like the chance to turn this around for you.
Callum,
Founder, Manly
Been over a month and no update…
Been over a month and no update regarding shipment. Contacted two weeks ago & was told they are experiencing ‘high demand’ & will be shipping as soon as possible. Another 2 weeks. Nothing still. Though their website says ‘preparing package’ with my original buy date. Ridiculous.
April 14, 2026
Unprompted review
Reply from Usemanly
Hi there,
I’m really sorry about this. Waiting over a month with no real update is incredibly frustrating, especially after being told it would be sorted and then hearing nothing again. I completely understand why you’re upset.
That kind of delay and lack of clear communication isn’t acceptable, and it’s not the experience we want you to have.
If you could please send us an email with your order details, we’ll look into this properly and give you a clear, honest update on where things are at and what happens next.
I really appreciate you calling this out, and I’d like the chance to fix it for you.
Callum,
Founder, Manly
The products themselves are good
The products themselves are good. But the last 2 orders I have had I have been told "lost by courier". Very frustrating.
April 14, 2026
Unprompted review
Reply from Usemanly
Hi Prue,
Thank you for your patience, and I’m really sorry for the frustration this has caused. Having two orders marked as lost by the courier is incredibly disappointing, and I completely understand how frustrating that would be.
I can confirm that your order has been escalated on our end, and a replacement has already been sent out to you. We’ve also flagged this with the courier to help prevent this from happening again.
That said, you shouldn’t have to deal with this more than once, and we take that seriously. We’ll continue to monitor this to make sure your replacement reaches you without any further issues.
We really appreciate you sticking with us and for your understanding.
Callum,
Founder, Manly
Reply from Usemanly
Hi Allan,
Thank you for sharing this, I really appreciate it. It’s great to hear the body wash is working well and doing exactly what you need it to.
We’ve put a lot of focus into making sure it cleans properly without being harsh on the skin, so it’s always great to hear that coming through in real use.
Thanks again for giving Manly a go and for your support.
Callum,
Founder, Manly
Really great shampoo & conditioner
Really great shampoo & conditioner. My difficult son is very happy to use this product. Leaves his hair soft and clean. Actually thanked me (!) Nice, subtle, non- chemical, natural scent. Mum tested on her super sensitive scalp with coloured, ageing hair - mum loves it too. Dad got in on the act and now wants to use it. Please introduce a 1ltr bottle so we cut back on shipping costs and environmental impact.
April 8, 2026
Unprompted review
Reply from Usemanly
Hi Kerri,
This is such a great one to read, thank you. When a “difficult” son is happy to use it and even says thank you, that’s a huge win.
We also love that it’s become a bit of a family product. Mum and Dad getting involved is something we hear more and more, and it’s great to know it’s working well even on sensitive, coloured hair.
We really appreciate the note about larger bottles too. It makes a lot of sense from both a cost and environmental point of view, and it’s something we’re actively looking at as we grow.
Thanks again for your support and for sharing your experience.
Callum,
Founder, Manly
Disappointing Experience!!!
Disappointed to say the least. Was excited to try these products and purchased through the Facebook promo.Signed up for a two monthly subscription. Subscription number #28369846546.
First order was made on Feb 25 2026 Order #59665. I ordered two of what I thought was a complete hygiene pack for my partner and also my 17 year old nephew, who is on the Autism Spectrum. Upon receiving the order on Monday 9 th March, I discovered that it was only the body wash and deodorant pack with FREE GIFTS of cooling wipes, scalp scrubber and body buffer ( no body buffer was in box) NO SHAMPOO AND CONDITIONER! The picture on the site showed shampoo, conditioner along with the body wash and deodorant with the FREE GIFTS. The picture on the site is very misleading and should only show what you will be getting in the order.
I contacted MANLY SUPPORT on Monday 9th March to inform them on missing body buffer and that I thought I had ordered the shampoo/conditioner as well, due to the picture on the site. On March 10 I was as instructed to take a photo of the box and what was inside it, as evidence that the body buffers were missing. Then on March 11 was given an apology about the missing buffer and told that a replacement would be organised and sent out. I informed them that I wanted to cancel the subscription, and went on the site and cancelled it. Subscription was cancelled on March 12 th and I was notified via email that it had been.
Didn't think any more about it until I received a notification from Australia Post on 2 April saying that another order was being prepared from MANLY and would be delivered Friday 10- Monday 13th April. I have reached out to MANY SUPPORT again to let them know that I had definitely cancelled the subscription and provided screenshots of the emails I had sent previously. No money has left my account as of yet, as I have DELETED my card from the SHOP APP. I also haven't heard back from MANLY SUPPORT about this supposed 'new order' yet.
I wish I had seen these other reviews on here before making the order in the first place.
If any money comes out of my account, I will be contacting ACCC and forwarding my complaints to them.
DO BETTER MANLY!
February 25, 2026
Unprompted review
Reply from Usemanly
Hi Suzanne,
I’m genuinely sorry reading this. I can completely understand how frustrating and upsetting this whole experience has been, especially with the confusion around what was included in your order, the missing item, and then seeing another order being prepared after you had already cancelled. That’s a lot to deal with, and it’s not acceptable.
You’re absolutely right to expect that what’s shown on the website clearly reflects what you’re purchasing. If that wasn’t clear and led you to believe shampoo and conditioner were included, that’s on us and we need to do better there. The missing body buffer should also have been handled quickly and properly without any back and forth.
The most concerning part here is the new order notification after your subscription was cancelled. That should not be happening, and I completely understand why that would raise alarm bells. Please rest assured we are taking this seriously and will be reviewing your account and order history in full to make sure no further orders or charges go through.
If you could please send us a direct email with your order number and screenshots again, we will prioritise this immediately and provide you with a clear resolution. If anything has been processed in error, we will correct it.
I’m truly sorry this has been your experience. You’ve taken the time to explain everything clearly and you deserved a much smoother and more transparent process from us.
Callum,
Founder, Manly
Our Grandson loved his birthday present…
Our Grandson loved his birthday present
He said he smells ok at school even after sports
His hair also smells good
February 23, 2026
Unprompted review
Reply from Usemanly
Hi Judy,
This is such a great one to read, thank you. Hearing that he’s feeling confident even after sports is a big win.
We love that he’s noticing the difference himself too. When they say they smell good, you know it’s working.
Really appreciate you choosing us for a birthday gift.
Callum,
Founder, Manly
This seems to be a scam website
This seems to be a scam website. I stupidly purchased looking at what I thought was really reviews and todate after two weeks since ordering have not had anything shipped as yet. They keep saying they will respond but response is very unclear and standard. Like an automatic reply. Bought 430.00 worth of goods and now very frustrated with myself to lose so much money. Trying to get the bank to help.
March 13, 2026
Unprompted review
Reply from Usemanly
Hi Beatrice,
I’m really sorry to read this. I completely understand how stressful and frustrating this would feel, especially after spending that amount and not receiving clear updates. That’s not the experience we want anyone to have.
We are not a scam, and we take situations like this very seriously. It sounds like your order hasn’t been properly updated or communicated, which is on us to fix.
If you could please send us an email with your order number or the email used at checkout, we will look into this immediately and provide you with a clear update on your order. If there’s been a delay or issue, we will make sure it’s properly resolved for you.
I’m really sorry this has caused you stress. We’d really appreciate the chance to make this right.
Callum,
Founder, Manly
Manly is a great product for young men…
Manly is a great product for young men transitioning into Adulthood & keeping the hygiene balanced. My son really enjoys using the product, esp knowing it is formulated for his person I guess, so a win for us. Thanks ☺️✌️
March 4, 2026
Unprompted review
Reply from Usemanly
Hi Nicole,
Thank you so much for sharing this. It’s great to hear it’s been a good fit during that transition stage. That’s exactly who we had in mind when creating the range.
We love that your son enjoys using it and feels like it’s made for him. That makes all the difference when building those everyday habits.
Really appreciate your support and kind words.
Callum,
Founder, Manly
very good love the body wash BUT I…
very good love the body wash BUT I ordered the nice nut wash as well but when I got my package I got 6 bottles of body wash I looked on all of the bottles at their instructions and they were all about how to use the ball wash when the bottle said body wash if I knew that this was going to be the same product I wouldn't of got as many
March 24, 2026
Unprompted review
Reply from Usemanly
Hi there,
Thank you for your feedback, and I’m really sorry for the confusion with your order. I completely understand how that would have been unexpected.
Just to clarify, the “nut wash” and the body wash are actually the same formula. We’ve simply updated the name and packaging, which is why you received bottles labelled as body wash. The instructions referencing the other name are from the previous packaging.
That said, I understand this should have been made clearer at the time of purchase so there were no surprises. That’s on us.
If you have any questions or would prefer a different option, please feel free to email us and we’ll be happy to help.
Callum,
Founder, Manly
Love the products but I ordered…
Love the products but I ordered something on January 31st and I still don’t have it. Customer service keep saying they’re on top of it but won’t provide a date for when I will actually get my items, such a shame. They shouldn’t take orders they clearly can’t fulfill.
March 20, 2026
Unprompted review
Reply from Usemanly
Hi there,
I’m really sorry to read this. Waiting that long without a clear delivery date is incredibly frustrating, especially after being told it’s being looked into but not given a proper answer. I completely understand why you’d feel this way.
We should not be leaving you without clear information on when to expect your order. That’s on us.
If you could please send us an email with your order number or the email used for the order, we’ll look into this properly and provide you with a clear update on your delivery.
Thank you for your patience and for being honest about your experience.
Callum,
Founder, Manly
The best thing that could happen to two teenagers
I received the body wash I bought for my two teenage sons. It’s a wonderful thing for them to be able to smell that good. The shipping was very fast, considering I live in California and you guys are shipping from Australia, all I can say is thank you very much for making this father very happy
March 17, 2026
Unprompted review
Reply from Usemanly
Hi Juan Carlos,
This was such a great one to read, thank you for sharing it. Knowing your boys are smelling that good and that you’re a happy father because of it is exactly why we do what we do.
We’re also really glad it reached you quickly all the way to California. Getting orders across from Australia in good time is something we work hard on, so it’s great to hear that came through.
We truly appreciate your support and for trusting Manly with your family.
Callum,
Founder, Manly
These products are superd!
These products are superd. Would prefer larger bottles. Quick delivery and great value for money. Always quick to respond to emails and resove any issues fast without any hassel. Happy to recommend Manly to anyone.
March 12, 2026
Unprompted review
Reply from Usemanly
Hi Lukas,
Thank you so much for the kind words. We’re really glad you’re enjoying the products and finding them great value for money.
It’s also great to hear our team has been quick to respond and resolve any issues without hassle. That’s something we put a lot of care into.
We hear you on the larger bottles as well. It’s something we’re actively looking at as we grow.
We really appreciate the recommendation and your support.
Callum,
Founder, Manly
Grandsons love the product
Grandsons love the product! No more stinky boys!!
March 14, 2026
Unprompted review
Reply from Usemanly
Hi Michelle,
We love this, thank you for sharing it. No more stinky boys is always a big win.
It’s great to hear your grandsons are enjoying the products. That kind of feedback never gets old for us.
We really appreciate your support.
Callum,
Founder, Manly
SCAM ALERT!
Writing this review on behalf of my mother. She ordered a bundle for Christmas, product arrived promptly and in good condition. To her surprise her card was charged again the next month for a subscription that she certainly did not sign up for. After constant back and forth with an automated response system that is providing her with zero information, she has now paid 3 months for a subscription she never signed up for. The website is impossible to navigate with 80% of the links, FAQ's etc. Just turn up completely blank. She is now having to take further action and contact her bank just to stop the transactions. Incredibly disappointing regardless if you're a small Aussie business or not its a disgrace to sign people up automatically to a subscription service without their knowledge and make it absolutely impossible to cancel. Shame
March 15, 2026
Unprompted review
Reply from Usemanly
Hi there,
I’m really sorry to read this. I completely understand how frustrating and upsetting this would be, especially when your mum didn’t believe she had signed up for a subscription and then continued to be charged. That’s not the experience we want anyone to have.
Being unable to navigate the website or get clear answers only adds to that frustration, and I’m sorry she felt stuck and had to consider contacting her bank. That’s something we take seriously.
We are not in the business of signing people up without their knowledge, but if something has gone wrong here, we want to investigate it properly and fix it. Please reach out to us directly with her order details so we can review the charges, stop anything ongoing, and work towards a resolution as quickly as possible.
I’m genuinely sorry this has been her experience. We appreciate you bringing it to our attention and would really value the chance to make it right.
Callum,
Founder, Manly
The product actually works
The product actually works. My husbands body odur has been so much better since he has started using Manly. Need to be a bit mindful when you make your first purchase as I didn't realise it was a subscription type of purchase until I was notified the next month. In saying that I was happy to accept.
March 12, 2026
Unprompted review
Reply from Usemanly
Hi Tammy,
Thank you so much for taking the time to share this. It’s great to hear the products have made such a noticeable difference. Real changes like that are exactly what we hope families experience when they start using the range.
I also really appreciate you mentioning the subscription part of the order. We understand it can sometimes be missed during checkout, and we’re continuing to improve how clearly that’s shown so it’s easier to understand the options before completing a purchase. Feedback like yours genuinely helps us improve the experience for everyone.
We’re really grateful you decided to stick with it and that the products have been working well in your home. Thanks again for your support and for giving Manly a go.
Callum,
Founder, Manly
Excellent product 10/10
Excellent product, fantastic service.
This product has been so amazing for our teenagers, I would highly recommend it to everyone!!!
March 3, 2026
Unprompted review
Reply from Usemanly
Hi Aj,
Thank you so much for the kind words. It really means a lot to hear the products have been such a great fit in your home.
Helping teenagers feel fresh and confident is exactly what we set out to do, so feedback like this is incredibly encouraging for our whole team.
We truly appreciate the recommendation and your support.
Callum,
Founder, Manly
Damaged product, no response
Update: I responded to the customer service email, and never got a response back. However, I did receive a replacement shampoo on 3/20. It was a surprise since I never received communication, and happy to get a replacement bottle. I updated to 3 stars, instead of 1. If Manly works on better customer service/communication, they will be great. The products are really nice and my son loves them.
I ordered the hygiene kit for my son. It includes Shampoo, Conditioner, Body Wash, Deodorant and a free gift. The products are nice. My son likes them. However, the shampoo bottle arrived damaged. The flip lid on the Shampoo bottle was broken off and product had leaked into the box. I've emailed customer service twice and sent pictures. I haven't received a response (it's been 3 weeks). It's disappointing that they haven't responded. I would have expected a response with some sort of customer recovery effort. The products are nice, and I'd be willing to order again, if they ever respond. There are too many products to choose from to have poor customer service, especially when the product arrives damaged.
February 17, 2026
Unprompted review
Reply from Usemanly
Hi Jennifer,
I’m really sorry to read this. Receiving a damaged bottle with product leaked through the box is frustrating enough, but not hearing back after sending photos and following up would make it even more disappointing. That’s not the experience we want for anyone.
I’ve checked our system and can see that one of our customer support team has responded to your email. If you could please check your inbox (and possibly your spam folder), you should see the reply there. We’d really love the chance to fix this for you and make it right.
Thank you as well for being fair about the products themselves and for saying you’d be open to ordering again. That means a lot to us, and we’re keen to resolve this properly for you.
Callum,
Founder, Manly
The product smells lovely and is great…
The product smells lovely and is great for younger boys, however my 15 year old is finding it no longer works as well as it used to.
I probably would have continued buying it for my younger son, however the order process is painful. Items either take a very long time to arrive, subscriptions cannot be managed through the website, and a few times when our order finally arrived, it was incomplete or incorrect.
March 9, 2026
Unprompted review
Reply from Usemanly
Hi Ivana,
Thank you for taking the time to share this honest feedback. I’m really glad the products worked well for your younger son and that you enjoyed the scent.
I’m genuinely sorry about the issues you experienced with the ordering process. Waiting a long time for deliveries is frustrating enough, but having orders arrive incomplete or with the wrong items is even more disappointing. When you’re expecting a full order and open the parcel to find items missing or incorrect, that’s understandably frustrating and it’s not the experience we want anyone to have.
If you could please send us an email with your order details, we’d really appreciate the chance to review what happened with those incomplete or incorrect orders so we can look into it properly and make it right.
We clearly need to do better on fulfilment accuracy, communication, and making subscriptions easier to manage. Your feedback is valid and it’s something we are actively working to improve.
Callum,
Founder, Manly
Still waiting…
I placed an international order on January 24 and immediately received an email confirming order and payment with promise of a email containing shipping information to follow. I understand that international shipping can sometimes take longer so I was prepared to be patient. However after a full month of silence, I send an email inquiring on the expected fulfillment details. Customer service replied that the order would be escalated and that I would receive an email with details as soon as possible. That was the last I heard from them, it is now March 7th. This was meant to be a subscription, clearly that isn't a realistic expectation. Very disappointing experience.
March 7, 2026
Unprompted review
Reply from Usemanly
Hi Melanie,
I’m really sorry to read about your experience. Waiting that long without a proper update after placing your order in January would be incredibly frustrating, especially after reaching out and being told it would be escalated. You shouldn’t have been left without clear communication.
International orders can sometimes take longer to process and ship, but that doesn’t excuse the lack of follow up. That’s on us and I completely understand why this has been disappointing.
If you could please send through your order number or the email used for the order, we will look into this immediately and provide a clear update on the status of your shipment. We’ll also make sure this is properly resolved for you.
Thank you for your patience and for bringing this to our attention.
Callum,
Founder, Manly
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