They are biggest con me in the world I am 76 years old and the why they treated me over a 15 euro card 4for all it was criminal. If I could take them to court I would I am still not over the way I... See more
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See what reviewers are saying
Generally good. Two annoyances. First: preliminary questions (age/sex/location) asked followed by "finding a survey" that then proceeds to ask the same questions. Second: AFTER both of these, gettin... See more
Company replied
Good way of collecting points to save for gift cards eg Amazon. However, it can take a long while to reach the number needed to redeem your points for a gift card. There is the option of an online scr... See more
Company replied
I am actually split in my rating, the website itself is very good and the surveys never go awry. BUT, I think it's a terribly bad reward system as it is right now. I have 8520 points and have honestly... See more
Company replied
Company details
Contact info
Købmagergade 60, 2. sal, 1150, København K, Denmark
- 42909090
- info@userneeds.dk
- www.userneeds.dk
Reliable Information from Trustpilot
I have been completing Userneeds Surveys for some years now. I know that the surveys feed into Trustpilot Community reviews. The unbiased, honest completion of these surveys means that you can trust the reviews that Trustpilot generates. In an era of fake news, Trustpilot can be trusted! I have been offered a gift to complete this review but this hasn't influenced my review!
January 22, 2020
Unprompted review
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Losing their way.
Surveys are decent. Points value is ok. But recently the reward has not been good. Bad points to time value for what you get. And now they've taken away the 30 points for surveys that you aren't eligible for. And saying 800 points for a 20 minute survey that takes 40 minutes. It's gone downhill, which is a constant occurrence now. Most surveys take longer than they say. And if you are offered extra points they won't appear. I've mailed so many times about issues I've had I just gave up.
January 21, 2020
Unprompted review
Reply from Userneeds
Dear Pat.
I am sorry you are not happy with receiving 10 tickets (worth 100 points) for our monthly draw instead of the 30 points when being outside the target group of a given survey. We have decided to have a monthly draw instead of a quarterly draw in order to heighten our incentive structure and since the 30 points can't be used on their own, we figured 10 tickets for the draw would be worth more. Once again we apologize you do not agree.
With regards to the specific survey you mention, an error must have occured if the survey took twice the amount of time written in the invitation. If you are able to, please forward the survey to info@userneeds.ie - in that way we can have a deeper look and adjust the points. The same goes for the extra points you mention. The points are normally automatically added upon completion and in rare cases we add them manually once the project is no longer active. If the latter is the case, the invitation text will inform you about this. If you have experienced not receiving points that were promised to you, we can always transfer them manually - you just need to let us know via email. It is very inconvenient if you often have to send us emails and we are very sorry to hear that. If the same issues keep occuring it might be due to a more general technical problem and we would very much like to help you if you can email us a detailed description of the errors you experience.
Kind regards,
Userneeds
Great Oppotunity
Userneeds offers good rewards for offering your opinions on a range of interesting topics.
January 20, 2020
Unprompted review
some times a bit tedious answering too…
some times a bit tedious answering too many questions
January 20, 2020
Unprompted review
Reply from Userneeds
Dear panel member,
Thank you for your feedback.
Your comment is very relevant as we know that some of our surveys are very long, and we are sorry that you feel that way.
We try our best to improve the quality of our surveys, for what reason we appreciate the fact that you took your time to let us know about the problem.
I hope you’ll continue being a member of our panel.
Kind regards
Userneeds
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Great site
Great site
Lots of comments sections and you can share your opinion
January 20, 2020
Unprompted review
Interesting topics
I like to take part in the surveys as they are often interesting and topical. Also, it's good to save your points for vouchers. No complaints!
January 20, 2020
Unprompted review
fun And easy way to earn vouchers
fun And easy way to earn vouchers interesting surveys and not to long would definitely recommend them
January 20, 2020
Unprompted review
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survey quality
only gave good review as sometimes the surveys do not function correctly or do not give you the option not to answer so you have to pick a choice which i believe does not give true result.
January 20, 2020
Unprompted review
Reply from Userneeds
Dear Ali
Thank you for your feedback and for participating in our surveys.
I apologize for the missing options. We try our best to avoid errors like that and to improve the quality of our surveys, for what reason we appreciate the fact that you took your time to let us know about the problem.
If you have questions, you are always welcome to contact us at info@userneeds.ie
Kind Regards
Userneeds
Legitimate site
Legitimate site, have received rewards from surveys. However, many times I answer introductory questions only to be told that I have not been selected, which is annoying. The rewards are All Gifts gift cards, which I exchange for Amazon gift cards but with an admin charge.
January 19, 2020
Unprompted review
Reply from Userneeds
Dear Jane,
Thank you for taking your time to write a review.
We are happy that you like participating in our surveys and enjoy the gift cards, but we are of course sorry about the admin charge on the Amazon gift card.
We understand how it must be annoying to receive a survey only to be told that you are outside of the target group. For that reason, we always try our best only to send out relevant surveys to our different panel members.
If you have questions, you are always welcome to contact us at info@userneeds.ie
Kind Regards
Userneeds
You get points but not enough for the…
You get points but not enough for the time spent doing the surveys.
January 19, 2020
Unprompted review
Reply from Userneeds
Dear John,
Thank you for your feedback.
I am sorry to hear that you are not happy with our reward structure.
We work on our point and reward system on a regular basis and we do our best to provide our panel members with the best possible solutions. Your opinion means a lot to us, so we thank you that you took your time to write your comment.
I hope you will still take part in Userneeds’ surveys
Kind regards
Userneeds
Generally a very good site with a…
Generally a very good site with a simple usability.
January 19, 2020
Unprompted review
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I find it something easy to use
I find it something easy to use, interactive and often takes me out of my daily routine
January 19, 2020
Unprompted review
Generally good
Generally good. Two annoyances. First: preliminary questions (age/sex/location) asked followed by "finding a survey" that then proceeds to ask the same questions. Second: AFTER both of these, getting (it happens often enough) told I am not in the target group. Occasionally surveys are "clunky" - e..g. insisting on asking opinions on products I have already said I never use and sometimes not actually having an option that fits my view. But mainly intuitive and good.
January 19, 2020
Unprompted review
Reply from Userneeds
Dear Michael,
Thank you for your feedback.
The reason why we ask about personal details in the beginning of each survey is because some of our panel members share their account with a friend or a partner. We therefore need to make sure who is answering the survey. Hereafter, we might send you to our client’s survey and these two systems are not always compatible, which is why you sometimes must repeat the personal questions on the client’s website.
We understand how it must be annoying to receive a survey only to be told that you are outside of the target group. For that reason, we always try our best only to send out relevant surveys to our different panel members.
I apologize for the missing options on some of our surveys. We try our best to avoid errors like that and to improve the quality of our surveys, for what reason we appreciate the fact that you took your time to let us know about the problem.
If you have questions, you are always welcome to contact us at info@userneeds.ie
Kind Regards
Userneeds
Reviews
I enjoy doing reviews as it gives me a chance to give my opinion on a wide range of topics and hopefully helps others to formulate policies goods and services
January 19, 2020
Unprompted review
It's good place to earn extra money…
It's good place to earn extra money every few months
January 18, 2020
Unprompted review
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Esay to use
Esay to use and understand sometimes it ca be a bit tedious
January 18, 2020
Unprompted review
Simple and Fun
User Needs is easy to use and doesnt take for ever. you can earn tickets for a draw or save your points, the surveys you take are interesting and very easy to do
January 18, 2020
Unprompted review
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