US Mobile Reviews 6,955

quick to resolve issue

Greatest cell carrier! I've used them for years and they have excellent service and unbeatable prices!

Zain Mustafa was a great help after i scanned the wrong barcode and jacked my phone all up.

The tech support is very good

Didn't stop helping me and being patient even when I got tired and wanted to give up. Solved my problem! Great customer service.

I chose US Mobile a couple of months ago because they were the highest rated 'secondary' cell phone provider at Consumer Reports. I thought if I don't like it for any reason there are several others that are highly rated and I can switch. It was a rocky start mostly due to my previous cell phone provider. As for US Mobile, any question or difficulty I had I just jumped on their chat function and got answers. I never had to wait for more than a few minutes. My questions and concerns were addressed quickly. So far I am a fan!

The representative who helped me is very patient so I really wanted to thank her /him.

US mobile is a fantastic service that is always improving and the customer service is extremely helpful!

The customer service is amazing!!! Ahmed Dervaish was super patient and helpful, trouble shooted, stayed with me throughout whole onboarding process and helped a LOT
excellent customer service!!!

Great customer service. Last time I purchased a plan, but my watch was locked - they refunded in under 10 min.

Just had the rep named Shamail help me out through messages on the app and he was very professional and helped get my lines reactivated in no time. Very knowledgeable and fast. Thanks Shamail

Hamza Fouzdar helped me out with data problems I was having. The assistance was very efficient and patient. I am very happy with the customer service that is mobile provides.

Awesome! Excellent customer service. The representative was very helpful, professional, and efficient. They made the entire process smooth and easy. Thank you!

Always great service for questions for customer support on phone calls and chat . I've been with them for over a year now and the cell service is the same, no degradation coming from the carrier themselves. The value and all the extra options from international service to additional number on the same phone to taxes included, to savings more money on the annual plans to multiple carriers you can switch between. I am one happy customer and recommend them to everyone.

Rayan Afridi turned a frustrating experience into an amazing one! Although my problem took a couple of hours to resolve, he troubleshot the issue thoroughly and patiently answered my many questions along the way. In the end, I got exactly what I needed and couldn't be happier. Thank you for the outstanding customer service!

I was helped by Muhammad J in the US Mobile chat. I'm just putting the initial for his last name to protect his full name. I needed assistance getting my account number and porting pin because I found a promotion with another carrier that I wanted to try. I'm trying another carrier only because of a great price promotion, not because of any dissatisfaction with US Mobile. In any case, Muhammad was terrific. Often, companies try and make it difficult for you to end your service with them. That was not the case at all. Muhammad was incredibly courteous, and helped me with my request quickly. I won't hesitate to use US Mobile again when my current promotion at the other carrier expires. I am not listing the other carrier here out of respect to US Mobile's business.

Superb tech support! I had a head scratcher with my new phone and the tech kept digging in until he resolved my issue. Bravo!

Omer Ali Khan customer service rep was great! very helpful and attentive. He quickly switched my line from Light Speed to Dark Star in a matter of minutes. Very friendly as well.

I need to help for switching network and support was amazing, they did in few minutes, thank you so much for your assistance