I have bought from their website for 15 years. All the outfits sarees were beautiful. Their designs material and workmanship is outstanding. Recently I asked a favour of putting extra on a plain kurt... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered a saree that ended up looking nothing like the picture. Very different shade of pink, would not drape properly because the fabric was clearly different, and overall quality was very cheap. I... See more
All three sets i ordered were well made, cost effective, and were delivered in good packaging. I wish the stitching costs were a little lower though. When one of the orders needed additional time for... See more
Many choices available and good prices! Merchandise purchase was simple and delivery arrived earlier than expected! Good email communication for status of order from placement to shipment. Product wa... See more
Company details
About Utsav Fashion
Written by the company
Customers’ happiness is Utsav's priority! Hence, on their demand, we custom-stitch jaw-dropping Lehengas, Salwar Kameez, Kurta Pajamas, etc. All of these are available site-wide in varied designs, hues, as well as sizes. Our skilled team assures quick dispatch of this perfect galore, allowing timely delivery of customer orders.
Further, we have prepared a curation of our range by colors, festivals, zodiac signs, body types, and more. This makes shopping easy. The aim is to increase customers' comfort and satisfaction. We wish them to feel at ease while shopping with us!
Contact info
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 12% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Horrible customer service
Horrible customer service. Received my item extremely late so had to go elsewhere to purchase a similar item for the event I was attending. They refused to let me return the item that I still haven’t even received yet 3 weeks after I ordered.
Address change was little hassle and…
Address change was little hassle and website should allow it easily and should have options if different address has been selected. Address changes should allow through website when customers realize that wrong address has been picked in the order.
A very unhappy long term customer
A very unhappy long term customer. Will not be buying from Utsav again. Repeatedly asked to pay a balance amount for a technical glitch that only impacted me.
Color different from website photo
Beautiful but color looked a bit different from the photos on the website.
Fast Delivery, Great Quality
Beautiful and excellent quality. Arrived to the USA in 8 days, thank you!
The lehenga choli looks exactly like…
The lehenga choli looks exactly like the picture. So beautiful and the beading is perfect!! It fit exactly as expected. I actually went with a larger size choli just in case and then had it altered smaller. It took about 15 days before the dress shipped but it arrived in just a few days later. Great experience overall.
Beautiful garments for my needs always…
Beautiful garments for my needs always a good ship time.
The selection of clothes is good but…
The selection of clothes is good but the website is not loading all the time
Wrong size
Dear [Customer Service Team],
I recently placed an order for a size 42 item based on your size guide, which indicated that this was the correct fit for me. However, upon receiving the shipment today and trying the product, I noticed that it is significantly looser than expected—more like a size 44, despite being labeled as 42.
I would like to request a replacement in size 40, as I need it for a function on April 14th. Could you please let me know if an exchange is possible and if I can receive the new size in time for the event?
Looking forward to your prompt response.
Best regards,
Best customer service experience ever
There’s great quality items exactly as described, but really amazed me was the incredible customer support and transparency. Absolutely no guesswork needed and the 24/7 chat is really useful as I had an item that was a bit delayed. They were very helpful and accompanied me through emails until delivery.
love shopping when their is free…
love shopping when their is free shipping and discount
Extremely Late delivery
Extremely Late delivery, no communication about delay till I reached out.
Highly recommend
Very clear on how to give your measurements. I chose the ready to wear Saree and it looks gorgeous! Highly recommend.
Dissatisfaction
Before I placed my order the replacement said I would get my order before my birthday. I ended up getting my order 5days after my birthday. I questioned it they said the wrong county was on the order. Not true, they just delayed my order cause they knew I wouldn't get it in time for my bday. Thank you for my disappointment
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








