V12 Sports And Classics - Hinckley Reviews 

Vish was very helpful and explained everything clearly. The process felt straightforward, and the finance options were made easy to understand. He gave honest advice and helped me choose the right car without any pressure. It all moved quickly, which I appreciated. Would use their service again if needed.

VERY MUCH A GAMBLE

You would think with buying a car from a garage, you have a bit of support or something to lean back on should there be a problem or something go wrong.

Thats not the case with these.

They seem to do nothing with the car, a few ticks on an AA handover sheet is the most.

We brought a car for my 16 year old son. Viewed it one day, put down a deposit and went to collect a few days later.

On collecting it, it took about an hour to get the car and get it cleaned.

We were taken to the handover stage - still hadn’t seen the car. They got my 16 year old son to sign to say he’d inspected the car when they hadn’t even shown it is. (And yes I should be monitoring him) he was handed and signed the paperwork before looking and when I had a go at him about not reading it, I was told not to worry - it’s just a formality.

After doing all the paperwork, we were handed keys and told the car was outside on the side of the road.

Number plate was just about hanging on, and we had to go back over to get someone to reattach it.

We didn’t notice at that point however there was a chip in the windscreen.

Only when we got in the car and started to drive home did we see something, which I hoped was a squashed bug. When we stopped to fill up and confirmed it was a chip, we contacted them and as we had signed the pre delivery inspection, then it was on us. 🙄

There is no way when cleaning that car that they didn’t see that chip. And trying to check a car at the side of the road there is just isn’t do able.

All seems very underhand from them.

Maybe it was the chip they were trying to hide, or the broken key - who knows.

Otherwise we are lucky - the car mechanically seems fine (touch wood)

Their after-sales support is worthless.

Excellent service from V12 Sports! Mo was fantastic from start to finish—professional, friendly, incredibly accommodating, and kept me informed throughout the whole process. He went above and beyond to make the experience smooth and stress-free. Highly recommended!

Ben was a great help and very honest about the car I was interested in. He was very professional and transparent.

More comfortable

Thankyou all for a wonderful Experience.
Relaxed enviroment with plenty of staff to help with the test drive and purchase even thow I did not book an appointment . Many thanks .

Cam was very helpful, friendly and professional. He explained everything clearly and made the whole process easy and straightforward. Really good customer service — thank you, Cam!

Great service, great car, great price.

AVOID AVOID AVOID.
I have brought around 5 cars from V12 Sports and classics now, and 4 out of 5 vehicles have had to be returned or sold on to get other vehicles before the faults that seem to be covered up get worse. I had a horrendous experience on the day where was half way through the 1.5 hours drive to get to hinckley to have a call from the sales rep stating my car had been delivered to Worksop instead. Despite being told it would be ready and waiting fully charged and good to go. No level of personal service whatsoever as the salesperson was serving 2 other customers at the same time.
The current vehicle I brought from them was a 2021 Skoda Enyaq EV, i was given the standard 3 month warranty and surprise surprise 2 weeks after it runs out I get a warning light "Electric drive not working correctly" having had issues with the dealership before I went straight to the finance company, stated I had owned the car for less than 5 months and it has not got a major fault present. They contacted the dealership on my behalf which V12 have then responded "its nothing to do with us" so the finance company (Blue motor finance) who have by this point gone into administration have organised for IVIS (independent vehicle inspection service) who have came and viewed my car and "inspected" it, I have called the technician to ask what happens next and what the issue was, his reply being they will ask me 1 or 2 questions and depends on my answers as to the outcome, the questions being "was the fault present at sale? Or was the vehicle sold in a durable condition" the technician went on to say to me that I had the vehicle 4 months and had barely cleared 4000 miles so it should not have 5x pages of faults at this point, however, he then submits a report stating that the issue wasnt there at point of sale and that there is no liability anywhere else except my own.
I have now had confirmation that the vehicle I brought did in fact have a repair carried out for EXACT SAME FAULT the month before I brought it! Now im being ignored by Blue Motor Finance complaints team and V12 together. Absolute joke of a company. Would NEVER buy a vehicle from them again.

Good customer service, very helpful staff, amazing deal provided,

Had a great experience 👍

Ben was friendly and professional throughout the process of purchasing my car. He took the time to explain everything clearly, which made the experience straightforward. Any questions I had were answered in a way that was easy to understand. He was approachable, which made discussing details about the car and its features easy.

I was a bit put off when we arrived to the radio blaring out across the whole street. Parking was a nightmare but there are side roads you can use and not far to walk. It was Monday but the place was really busy. We had to wait for them to find the two cars we were interested in but, to be fair, we hadn’t made an appointment. Onder was very pleasant, helpful and knowledgeable. We chose a car and paid a deposit. We collected it on the Friday. Reeco did the handover and it was all very smooth. When we got home we realised there was no locking wheel nut key with the car. I ordered one from Mercedes myself and they refunded the money promptly when I sent the invoice.

Terrible service, went to buy a car with my son, happy with the deal until they wanted 12% commission to arrange the finance (circa £1800) wouldnt negotiate on bringing that down even though their involvement in the finance is minimal.

They said that Admiral set the commission rates and they couldnt change it yet we arranged finance through another garage, through Admiral at half the commission , just cant trust what they say

Additionally told them we would sort the finance which we did and they noted it on the system then sold the car, which had a £99 deposit on which they havent refunded yet

Fantastic customer service and ease of purchase

I bought a car from v12 on 19 August it’s has a problems in it. I spoke to them they are not be able to sort me out. Cause when u call them they will pass it to some others department. They will says it’s not us v12 have to deal with it I send them email as well but unfortunately nothing happen . Don’t ever go back to them 2nd & last bad experience. Very bad service

Everything was spot on. I had a great experience buying car from this garage. The whole process was smooth, straightforward, and stress-free. Zaynah and Dipesh were friendly, professional, and very helpful throughout, with no pressure to buy.
The car was exactly as described, in great condition, and reasonably priced. Everything was handled efficiently, and I felt like that I was dealing with a trustworthy and genuine garage.
Highly recommend them to anyone looking to buy a car. Excellent service from start to finish!

We were greeted by Vish who looked after us throughout our purchase.
He is smart, knowledgeable and attentive.
His approach was absolutely spot on and allowed us the time to consider our purchase.
He is extremely professional and a credit to V12
This certainly gave us confidence to make our purchase on the day.
Alpesh was personable and efficient with the transaction.

The process was straightforward, which I appreciated. The dealership had a good atmosphere, and the waiting area was comfortable. It made things much easier.

Purchased a 2023 skoda Octavia or so I thought
Went to collect it as arranged on a Saturday at 12oclock
Turned up at 12 after 5 trains and 4 hours
Booked in at reception and at 12.23 got a call from an irate manager where are you?
Sitting in reception was the answer!!
Anyway after another 20 minutes we found a available office so the nightmare started
Oh you have come for that car well it’s not here as we spotted a cracked windscreen but let’s look for another one!!!
So after 5 hours and no way to get home I agreed to look at current stock and found an older car without leather and less spec but with slightly less mileage
Anyway after nearly 3 hours I left the dealership after promises from Laura Brooke’s that she would pay for my wasted insurance costs and pay for leather seat covers, which nobody offers for this model
Anyway the car broke down 1 week later and I had to replace the 12volt battery at a cost to me of £170 that Hamier and Olivia said the would refund NOT HAPPENED then the car developed more faults that a specialist needs to look at
The earliest I can get is 21st Sept but they said they would sort it
But I think their phones have been cut off because I haven’t heard from them
So to cut the nightmare story short I now have a ten grand flower pot parked outside my house and a bunch of liars sitting in Hinkley with my money
So let’s cut to the reason of reviews
DO NOT GET TAKEN IN FROM ANY OF THE AA REVIEWS OR THE SLIMEY SALES OF AFTER-SALES STAFF AS THEY ARE ALL TRAINED TO OFFER
THERE THERE THERE NEVER MIND BUT GOOD LUCK WITH IT…….