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Reply from Valarflower
このたびは弊社商品をご評価いただき、誠にありがとうございます。
前回ご注文いただいたフラワーアレンジメントにつきましては、
お客様が「分かれている仕様」とご想像されたとのことですが、
実際には設置をより簡単にするため、一体型のデザインで製作させていただいておりました。
その意図が十分に伝わらず、誤解を招いてしまいましたことは、
私どもの配慮不足であり、深くお詫び申し上げます。
いただいたご意見は真摯に受け止め、
商品ページの画像および説明表記を見直し、
今後同様の誤解が生じないよう改善してまいります。
また、ご使用方法などでご不明な点やお困りのことがございましたら、
できる限りサポートさせていただきますので、
どうぞご遠慮なくお知らせくださいませ。
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
