Van der Valk  Reviews 754

Shockingly Unprofessional – Overcharged, Ignored, and Treated With Disrespect**

I stayed at Van der Valk CDG from February 20–23, and it was, without exaggeration, one of the worst customer service experiences I’ve ever had at any hotel.

The issues started during the stay, where the staff showed a complete lack of professionalism and basic customer service skills. But what happened *after* checkout is even more unacceptable.

For a stay that was supposed to cost 434€ including city tax, the hotel has charged my card 380€, 234€, 54.88€, and 150€ — more than double the agreed amount. These charges were made without explanation, authorization, or justification.

Trying to resolve this has been a nightmare. I spoke with Coralyne BAENA, who repeatedly claimed she was working on it but provided no answers, no follow‑up, and no resolution. Since then, the hotel has become impossible to reach. The reception desk literally hangs up the phone without even saying hello, and management is always ¨unavailable.” It’s clear they have no intention of addressing their own mistakes.

This level of negligence, avoidance, and disrespect is astonishing for a hotel operating near a major international airport. Instead of correcting their overcharge, they’ve chosen to ignore the issue entirely and hope the problem goes away.

If you value transparency, professionalism, or even the most basic respect as a customer, avoid Van der Valk CDG. No one should have to fight this hard just to get answers about unauthorized charges.

Van der valk Houten,
Date 20-01-2026
Time: 20:22
The e charging were not working, I checked 4-5 chargers in last two days, I have asked the receptionist (shift 20;18, 20th Jan) and there was a chubby guy, he was very rude, unfriendly, shouted at me, when I asked to come and check the charger, he denied and said I can’t do anything. He made a lot of false claims, like the chargers ate external, I can’t call the company etc. And extremely rude and disrespectful .

Spent New Years Eve attending the Michelin dinner at Van Der Valk Plaza. $650 for the meal and wine pairing. The food was exceptional, but very long waits in between courses! In 5 hours, we were offered 1 refill on our water, 1 small piece of bread, and one extra pour of one of the wines. The bread basket walked by us at least 10 times, until we finally asked for 1 more piece of bread. No coffee was offered with dessert, nor were people there to say goodbye or thank you. The chef didn't make an appearance or welcome all of us, and food was delivered and dumped at the table as if it was a wedding reception. Too many people, not enough attention on us, the guest. Disappointing for that much money. I would not recommend these dinners at this price, for the overall experience.

When booking accommodation directly with one of the Van Der Valk Hotels in the Netherlands this year, the hotel in question refers to the price as "Total including tourist tax" (confirmation email), or just the word "Price" (online account). Apparently, these words mean that the VAT (BTW) is included in the offered price, as this is obligatory under Dutch Consumer Law. However, in my opinion, it would be useful to show this in the breakdown of the costs, so customers can immediately see what the BTW % and amount is for the accommodation. Nothing wrong with being more transparent and customer-friendly.

I stayed at Van Der Valk Hotel Brussels Airport on August 21, 2025, after being relocated there by Air Canada’s partner due to a cancelled flight. I arrived exhausted after days of travel disruption, only to face more stress and confusion at the hotel.

The first room I was given (Room 307) had not been cleaned — dirty towels were on the floor, and used cups and juice containers were left behind. I had to go back to reception and was sent to a second room in another building, but the key card had no room number written on it. Tired and confused, I returned to the front desk again.

At that point, a young receptionist with curly blonde hair, who had just started her shift, stepped in. Instead of showing empathy or offering a solution, she dismissed my concerns entirely. She made comments like:

"It’s not our fault, it’s your airline’s fault."

"What do you want us to do? Clean the room for you?"

She offered no apology and treated me as though I was being difficult for simply asking for a clean room and a little understanding. I eventually received a third room (Room 304), but by then the experience had already left a very bad impression.

I wrote to the hotel after my stay to share my experience and ask for accountability — but I’ve received no response to date.

This was not just a service failure — it was a complete lack of basic hospitality and empathy. I would strongly advise management to train their staff better, especially in handling vulnerable or displaced travelers. No one should feel disrespected, especially in moments when they need support the most.

Front desk management terrible, rude, long wait for nothing. Zero amenities, huge hotel looks like a college student apartment building. Terrible service. Mini pillows, no amenities. Expedia reviews are not trustworthy on this hotel.

They advertise a swimmingpool. There is no swimmingpool. The rest is fine.

never go to these hotels. they use your credit cards after the trip. i booked one night (Utrecht) through hotels.com and stayed one night, i paid for one night at the hotel reception as soon as i arrived. Three days later they have charged my credit card over 400€ more! After asking for an explanation and a refund, they replied that i had a 3 night reservation and i stayed 3 nights. I have sent proof that the reservation was for one night and i was not even in the Netherlands anymore when they charged my credit card, but they don't even answer my emails anymore. and they haven't refunded my credit card.

I was pleasantly surprised by how comfortable and spacious the room was, not too bad design / decor either with a late check out time and large car park married with price which is ok too I had no issues. Far from the city, granted but there are buses running quite frequently I think it's a nice spot to break a long journey.

When I arrived after 15 hours of travel from CA, I was faced with a crazy hotel policy. My family two adults, a 4 month old and a 3 year old. Upon arrival I was told my reservation requires TWO rooms. I said what? The baby can be in the room but the 3 year must have his own room. They said maximum 2 people per room. So my baby and 3 year old where regarded as adults. It was the worst checkin experience. So they cancelled my original 1065 Euro for 8 days and charged me 2500 Euro for 8 days and two rooms. This child policy is insane and I would never have a 3 year old sleep in his room. Did they expect mom to sleep with one child and dad with the other in separate rooms? They said it was required for fire regulations. Who wants their 3 year old in a different room anyway in case of emergencies. Sorry this hotel is nice, great rooms but not kid friendly . Clearly aimed at business.

Just stayed in the new Branded Hotel at Spa.
Fantastic hotel hasn’t changed much as it was Raddison blu before
Friendly reception staff. Clean hotel. Good parking although the ramp isn’t great for Race car or anything low. .. top marks all around.
Only bad point was the young lady at breakfast. Table cleaner come welcomer. Had a face and attitude that could turn milk sour. Not the sort of person you need shop front. But only had to see her twice. But never spoilt our stay. Would have been 5 star. But the attitude down to 4

Stayed three nights at Van der Valk A1 near Amersfoort. Disappointed to find my pre-booking room rate increase within my stay due to the hotels ‘dynamic pricing policy’. Also have queried an additional charge subsequent to my check-out which I believe is for the only evening meal I had, which had already been paid in cash! I am still waiting for a response to my query on this.
Generally would not recommend this hotel. Very disappointed.

It is my second time I'm staying in this hotel. The hotel itself is is rather ok despite the fact there is a very limited water provided in the room, but the restaurant service is just awful. The staff is simply don't care. My fist time there i had to wait 45 minute for my meal before I was told it was served to somebody else. And the second

Van der valk Dordrecht january 17 room 1115
I recently had the unfortunate experience of staying at Van der Valk Hotel, and I must say it was a disappointing and frustrating visit. From the moment we checked in, the front desk person displayed a remarkable lack of courtesy and professionalism. Not only were we rushed through the check-in process without any explanation of our package details, but the staff member also failed to acknowledge my presence, only interacting with my husband.

We had booked the wellness suite with electric bicycles and a three-course dinner, none of which was adequately explained to us at check-in. Despite having stayed at the hotel before and knowing what to expect from the wellness suite, we were dismayed to find that the room was not cleaned thoroughly. Stains were present in the sauna, hot tub, and on the chair by the desk.

Attempting to order drinks from room service revealed an exorbitant €25 charge for each order, which only added to our growing dissatisfaction. When we addressed these issues with the manager, she was friendly and attempted to rectify the situation by arranging for the room to be cleaned and providing a complimentary bottle of wine with our dinner.

However, the problems persisted when we visited the hotel's restaurant. Despite having a complimentary bottle of wine, communication breakdowns and delays marred our dining experience. The staff seemed disorganized and required repeated explanations of our details. The menu card provided by the front desk for the prepaid three-course dinner felt tacky, and even with it, we faced additional queries from the restaurant staff.

The lack of communication and understanding reached a low point when we were served our main course. Instead of inquiring about our satisfaction, the server abruptly cleared our plates without any regard for our pace of dining. Despite expressing concerns about the quality of the food, the restaurant manager displayed an unwillingness to address our issues, claiming they had done everything they could.

As someone with over 20 years of experience in the service industry, I have a high tolerance for mistakes but found the incompetence and unwillingness to rectify simple issues at Van der Valk Hotel unacceptable. Unfortunately, this experience has left a lasting negative impression, and I cannot recommend this hotel to others.

We stayed here for 3 days and it was perfect!

The staff was lovely and polite right from the beginning.

The rooms were amazingly beautiful, comfortable beds and wonderful showers.

Breakfast was great, lovely selection :)

The only thing i would say is the pool could be heated a bit.

Apart from that we would highly recommend.

Stayed 14th-18th April 22 without breakfast. Room was nice but we had a late evening return flight and wanted to leave our luggage at the hotel for a few hours whilst we spent whatever daytime we had left in Amsterdam city. Reception staff told us we couldn’t keep the luggage behind the reception and said we would have to pay for lockers in the basement, which are intended to be used for days at a time. For a few hours we thought this was ridiculous and how petty could they be in charging 24 euros for keeping our luggage literally for only a few hours after check out? We have travelled all of the world and have never had an issue with a hotel keeping luggage behind the reception for a few hours on the last day. One of the staff was then unbelievably rude suggesting we just keep the luggage in the open lobby where anyone can take them and said that the hotel staff would not be responsible for theft. I just can’t comprehend how petty they could be charging that amount of money when we stayed there for a good 4 nights and spent our money on their restaurant food. I also have to complain about how extremely slow their service was at the restaurant - after finishing our meal we waited 20 minutes before someone came round for us to ask them for the bill. Food was very nice but overpriced.

Today lunch at vd Valk Arnhem/Duiven. A groep of 10 chose for the buffet lunch.
What a disappointment. Nowhere near the choice a couple of years ago. Good choice of meat and cheese for on the bread. Only one mixed salad.
The warm choice consisted of a croquet, white fish and saté which was dry and over cooked. The fries were OK. No eggs, not even boiled. Very disappointing. Not value for money.

If you want privacy, this is not your hotel. Hotel personel is known to leak customer information. Be warned.

Very horrible hotel! We have van der valk account and for 5 years we visited more than 10 different van der valk hotels, but Van der Valk Ara is the worse even though we had best room: Suite with sauna. First of all socket under the table was broken and it was naked cables which is dangerous for kids. Sauna was also not working properly: door is broken and did not close therefore it was cold air coming in and sauna was not hot enough. Bath is the most worse part: no normal crane, if you are enjoying in the bath and want to turn off or on water you need to get out to do it! Pay such a high price for suit with sauna and do not use sauna because it is broken is not acceptable. We called reception at 8 pm and they could not help, the only thing they said: Sorry our manager is busy at the moment and their no maintenance people to fix it, come tomorrow during check out and we will look into give a discount. In the end during the check out manager again was not at the hotel and another woman at the reception said: I cannot give discount if manager is not here. Front office Manager only contacted us after reminder a day after check out and requested us to remove review otherwise no discount granted. He also rejected to provide us contact details of his manager. He is continuously sending us emails and we even stop responding, very unprofessional. Never had such a bad experience.

For more than a year Van der Valk Nazareth Gent has sent me newsletters despite I have unsubscribed several times and wrote several e-mails to them.
With this marketing strategy I strongly reccommend you to stay away from them.