Valuecabs Reviews 

I ordered a taxi from their value cab phone near Belfast Grand Central. Before I even got into the car I told the driver I wanted to pay by card as had no sterling, only euros. He agreed. But at my house he said the card machine wasn't working. I tried to get him cash in house with no luck. And then suggested going to ATM. He then asked for €15 instead of £9.40. But I got him cash at ATM. Not a good experience and greedy driver. Promised myself I wouldn't use them again as other time they didn't show. This time I was badly stuck. But never again.

First booking with Valuecabs from the Royal Hospital to C*ou**mills . My driver was Pat . Pat is a Scots chap who was very decent and friendly to chat with . It was a relatively long journey and he made it seem shorter with his humour . The fare was steep because it was a fair distance away ( not Pat's fault of course ) from the hospital . I couldn't afford to give Pat a tip at the time though he definitely deserved one . If i run into him again there is a fiver waiting for you Pat . A really pleasant and decent man . Thank you, Pat .

DO NOT BOOK! We booked a day tour with them, called them multiple times across 2 weeks before the tour, itinerary discussed on call and on email, extra spots and charges were discussed on email as well. We even called the day before to check if driver was allocated and what he thought of the itinerary suggestion but no driver was allocated until the day of the tour and he was unaware of the itinerary or the email exchange between us and the company where everything was discussed. He totally dismissed the email thread and agreed terms and charged us based on the meter when prices were already discussed with the company. When we called ValueCabs after the tour, they admitted the discussions had taken place but did nothing to resolve the issue. In fact, they hung up on us mid-conversation. The website states they take card payments, but the driver claimed he will charge more with card payment so we have to get cash. Our driver (Lea) was not a guide at all — he barely spoke throughout the trip, offered no information about the sites, and showed no engagement whatsoever. We’ve done many tours across the UK, and this was by far the most unprofessional and disappointing experience we’ve ever had. Avoid ValueCabs at all costs. Poor communication, unprofessional behaviour, and zero accountability.

They need to fix their app. Booked taxi early via app. Didn't turn up on time . Phoned robot said 15mins. That went phoned driver not coming off. Wtf. In saying that phoned spoke to human explained late important appointment taxi there 5mins.brilliant driver calmed me and made me laugh for him 10 stars . For app nothing if I believed app would still be waiting on taxi as its on its way

Shocking behaviour from a driver on the road, blocked a street whilst sat on his phone then refused to move, then Proceeds to get out of his car and accosted a young women in the street making false claims she's hit his car then shoved his head into another witnesses face in aggressive manner...all whilst on duty! Reported it to Robert at the depot who was as useful as a two legged donkey and responded in rude manner! Never will I or any other witnesses use this taxi provider. Driven by idiots and operated by idiots!

Please trust all the one star reviews and only use Value Cabs if you’ve literally no other options. Over an hour late and after 12 text messages they cancelled the ride. Just booked a FonaCab that is already on its way. Deleted the app and will never give Value Cabs another penny. Utterly pathetic company taking bookings when they know they can’t fulfill them.

Booked a trip with value cabs, I requested 3 stops starting with carrick a rede rope bridge, my driver Stewart was at hotel early to pick me up, he took me to meny more places/points of interest, very knowledgeable, explaining the history of each place we visited, you couldn't ask for a better driver/guide, highly recommend Stewart and value cabs

They lied and said they were outside my house waiting for me for 15 minutes and they weren't even outside my house bc I was watching the whole time looking out for it so they lied and hasn't came for me so I have been late for school and got told off and they don't even care I do not recommend value cabs

Horrendous service, should be ashamed of themselves. My daughter was in Belfast for 2 nights, she booked through this excuse of a company. Money taken from her account, drivers charging her again. Driver rang to say he was there but wasn't and then said he had dropped them to their destination but did not but money taken. Had to book another cab and pay in full AGAIN. Avoid Avoid Avoid.

AVOID!!!! Booked a taxi at 16:45 for 23:45 for a lift to guarantee a lift home. Taxi rang 5 minutes before due to arrive, it was unfortunately missed, when rang back immediately they said 59 minute wait, contacted again to express our concerns as we were stranded in Belfast with no way home due to them cancelling one minute before pick up, woman on phone was extremely rude and confrontational stating the roads were closed which was lies as there was traffic coming and going from both sides. So unhelpful and has left us having to walk 90 minutes home after midnight. Do not use!!!!!

Would not use or rely on . Booked a taxi 6 hours in advance and they cancelled 1 minute before pick up time … rang them and they said roads were closed… which they are not ,plenty of traffic on the roads. Have left us stranded at 11;45pm in Belfast. Girl on phone was very unhelpful and rude

Very kind, prompt and friendly. Went the extra mile for me! Would recommend!

Valuecabs Belfast. Rip off firm. Booked a 6 seater back to Donaghadee during the week. Waiting at 11.30. Rang and told can't provide a 6 seater and will send 2 cabs. Pre booked approx price was £55. 2 taxi cost was near £90. Rang but no interest. Disgusting

Absolutely awful! Pre-booked taxi which never turned up and others drivers are able to take passengers who didn’t book at all! 2nd time this happened in as many weeks. Totally disappointed with the service as I have been recommending them to so many for over 20 years. Telephone staff didn’t help at all and rude! Never use again - as a frequent business user with many contacts who visit the city this is unacceptable, will use other companies from now on after giving the chance to redeem yourselves.

If I could give zero stars I would. Pre-booked a taxi via the app yet when the time comes there’s no availability or a driver accepts and cancels (three times this has happened with the one booking). Two cars passing my location and ten cars sitting at the airport for the past half hour. Will not be using again no matter how stuck I am

Sat August 2nd 2025. 2 adults wanted a taxi from grand central station belfast to Mandela hall,12.20 pm.
A white taxi can was parked at the office as we walked out from the station.
Asked the driver 'is the taxi available ' yes.
Sat in, and at once the driver started on a raging rant about foreigners.
Send them home, look at them,pointing to people whose skin colour was not white.
Told us figures about government debt, nhs broken, no jobs for 'our people ' M3 closed why???everything possible he could complain about. What a bad start to our day in Belfast.
Upside is the concert in Mandela hall was positive, hopeful and we enjoyed top-class music.
Next time we will pass by this taxi office.
I would prefer to walk.

For the second time Value Cabs failed me when I needed to get a flight. Booked over a week in advance. Depending on them to get me to airport on time. 5.30am so didn't expect it to be busy. 15 minutes before I get a text to say due to high demand they'd be late. No good for me. Had to cancel and figure out another plan.

Do you think we were born yesterday. We had a taxi prebooked from q cabs to take us from the boulevard to banbridge. This guy from value cabs turns up trying to get our business saying oh they won't come all the way out here do you guys want me to drop you off. I'll even take you to belfast if u want. They are based in banbridge just cos we aren't from the area doesn't mean we are stupid! You should be trying to help people not rip them off lad

I pre-booked and it turned up almost 30 minutes late. This was due to incompetence or overbooking, not unexpected traffic etc. 20 minutes after it was due, they were still unable to provide an estimated waiting time as they were still searching for a driver. I then had to book with FonaCAB, who thankfully came quickly. Before it came, a Value Cabs driver arrived but was apparently not for me or another group who had been waiting for ages. We didn't believe him as he was sketchy and wouldn't say if he was for us when we gave our names, only when we gave our destination. The others said this has been happening. Drivers turn up and then decide if they can be bothered doing the run. It was incredibly stressful. I won't be using them again.

My experience with Value Cabs has varied widely over the years, and using them in Belfast City Centre is usually fine. However, lately I am increasingly using Value Cabs to get to and from Belfast International Airport, and find the drivers to be unprofessional and greedy.

I get that there is a surcharge for the drop off at the airport, but exactly how much each driver charges seems to vary widely between £3 and £7 depending on the drivers' mood. Furthermore, most drivers refuse to add the surcharge to the receipt. At the end of the day, I don't even care that much about the surcharge, but without it being listed on the receipt, I cannot claim it back from the company on expenses. Flying about 10 times per month at the moment, this rapidly adds up to a large amount of money I have to pay out of my own pocket.