Valueflora Reviews 

Wouldn't even give one star, ordered some flowers for mothers day, never arrived. Have called and emailed a number or times and have had no response.

Ordered 50 mixed roses for my wife's 50th birthday, paid extra to get them for midday or earlier (DPD) they arrived at 2:30 (can't really blame valueflora for that) And the roses didn't exactly look nice either! Also ordered a large vase and gypsophilia at extra cost which didn't arrive!! I have tried to call and even emailed them with no response!!! How this company is still running I really do not know, I foreshore will not be using them again, and I will let everyone I know and others not to use them......'PLEASE DO NOT USE THIS COMPANY UNLESS YOU WANT TO BE DISAPPOINTED!!!

A very unhappy customer
Simon Hodge

I have used valueflora on many ocassions and have always been thrilled with their service and quality of flowers. HOWEVER I ordered a rose plant to be delivered to my niece in June. It did not arrive. I have emailed and called several times. No response to emails and phone is never answered. Sadly I will not use them again.

Ordered flowers on Sunday (nostalgia basket) with first class post and they arrived on the Tuesday. Look great, the only slip up is the wrong message in the card! However this was handwritten (nice touch) and given I live with the recipient we could all laugh about it (although the intended recipient of "Ruth's" order might feel differently!)

Waiting on cashback to be verified, I've had to raise it as a claim with Quidco. Hope to see it resolved asap.

Not sure what has happened to this company, but 4 years of great service, but now seems like a scam.

Delivery date was not met, maybe I can understand that, but the teddy bear extra purchase was not included in the deliver.

No response to emails for over a month now!!

Do not use this company - you will be upset if you do - you have been warned

Went online found their site, stated could deliver on Sat 18th when I required it
Paid over £30 including extra deliver charge.
Had email confirmation stating delivery would be the 18th as requested. Then nothing
No reply when called, nor to emails asking for update. Had an email on 20th saying out for delivery but still no delivery as of today 21st. Tried calling but told a premium number, yet no one answers.
Do not touch these with a barge pole. Happy to take money yet not fulfill orders. Stated delivery by Dpd. But not happened.

Would give zero stars if i could !!
Paid over £30 for the sunshine flowerpot for my friend suffering with the coronavirus. Paid £6.50 extra for the courier to deliver on specific date.item not delivered.status says fullfilled when not delivered at all, no1 answers the telephone, emails or messages !!
BEWARE ITS A SCAM SITE

Paid £22.97 on the 8th April 2020 for a 1st class delivery of flowers to a work colleague for her birthday who is self isolating, they never arrived and after several emails I still haven’t had a reply, I am now taking the matter to my credit card company, absolutely disgusting behaviour, DO NOT BUY FROM THEM.

Fail to deliver order on specified date (our granddaughter’s twenty first birthday). Totally ignore emails complaining about service. Don’t even think about using them

DO NOT USE THIS COMPANY!! If I could give this company 0 stars I would. I ordered flowers for my mum's 80th birthday. They never arrived although they claimed they were delivered via email. When I tried to contact the company they never returned calls and about 7 weeks later they sent an email saying they wouldn't re-send or refund. Don't risk your money or your loved one's happiness

Absolutely rubbish. Don't deliver, don't respond to emails or FB messenger, only automated message when ring. Don't order from here. Crap.

I’d give it zero stars if I could. Placed order on Saturday, still no notification of dispatch by Thursday. When I chased it up they originally claimed they had no record of order, then there was a fault so it didn’t process properly. Given a full refund and left looking like a lemon when my flowers did not arrive.

Received Dead flowers yesterday (Monday) at 3pm...

Apparently they were meant to have been with me on Friday!

Left message no one rang back

Feb 14th 2017 Flowers didn't arrive ( refunded )
Feb 14th 2018 4 12 x rose stems ordered
2 X Stem and NO heads
1 X Stem head floating around in packaging
1 X Stem bent an flower nearly dead
Leaves on most stems have black marks on them like diseased ?
NEVER EVER AGAIN !!!

I ordered flowers for my husband’s aunt who is 86 (order 6050) for Christmas. The flowers looked past their best when they were delivered and didn’t revive after putting them in water. In fact they were disposed of after one day. Our aunt didn’t want to let us know because she appreciated the thought and had received flowers which I had ordered from before which had been really lovelyl. However, when I spoke to her daughter, she told us how awful they were this time and wanted to let us know so that we didn’t waste money in the future. We live in Spain so I have found it useful to be able to order online but would be reluctant to do so again.
The most annoying thing is that I have tried numerous times to phone their customer helpline but an answerphone always says 'sorry we are packing flowers' I have e-mailed them twice but to date I have had no reponse. I suppose as a previously satisfied customer, I expected at least some acknowledgement that there had been a problem this time. They obviously do not want my custom again

I ordered flowers for my daughters first day at her new job to be delivered to where she worked.. The flowers did not arrive until three days later. There was no information with them telling her who they were from and no card from me for which I had paid extra. When my daughter had not mentioned about any flowers arriving after two days I had to tell her thus spoiling the surprise. Several phone calls to value flora always went to answer machine and my email has still gone unanswered. The flowers themselves when they did finally arrive were as ordered. However the customer service was non existent and assurances of delivering on a chosen date clearly not true. Very poor and very disappointing. Will not be using this company again.

I ordered some flowers recently and they were due to be delivered by first class post. Unfortunately they were left hidden behind a bush at my friends house and she found them days later. Valueflora responded to my first email when I asked them if they could help but I've sent 3 more since which have been ignored. Very disappointing. I've ordered from them many times in the past with no problem but I won't use them again.

I ordered a basket of flowers for my Granddaughter, they were ordered for Saturday 10th they came on Monday 12th and were left outside her flat. I complained to the company , they said i should have clicked garenteed delivery, they said they cannot be responsible for them being left outside. Other companies deliver on Saturdays , it said First Class Mail and cost 24.99. As my Granddaughter lives in a ground floor flat in a tower block, its a wonder they were not stolen.

I ordered my flowers to be ordered guaranteed courier delivery, and they have not arrived so i emailed customer services and no reply, tried ringing them and no answer. just an answerphone message, i have requested a refund from them but doubtful wether i will get it or not,
Stay well away from this company!

Have ordered many times from this company and always been happy with quality and price of flowers delivered.