I placed an order some 10 days ago now. I had an email saying they were processing it. Since then nothing, emails have bounced, the phone number plays a message saying the person at extension "x" is u... See more
Valuestores
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See what reviewers are saying
Avoid! Order placed and no confirmation and no goods but have taken the money. Tried to contact them via email & telephone but no response. They also seem to trade as Redappleav as the address is th... See more
I have had to give 1 star otherwise I can’t place a review but this Mickey Mouse company doesn’t warrant that. Do not use - takes your money and doesn’t send the item. No response to emails and when e... See more
I bought a SpiderBox 6000HD from Valuestores via Amazon for a VERY good price. The unit was dead on arrival, but I didn't realise until after the normal 7 day return period as it took a few d... See more
Company details
Information provided by various external sources
Launched in January 2014 we have built a reputation on delivering quality goods along with first class customer service. We care more about you the customer than we do the profit – because we can see that without you we wouldn’t exist !
Contact info
Unit 4 Sandown Business PArk, DE24 8SR, Derby, United Kingdom
- 01332322250
- sales@valuestores.uk
- www.valuestores.uk
Fast Delivery
Fast Delivery, excellent product. Works exactly as it should. Excellent communication too. Would recommend & use again myself.
December 3, 2018
Unprompted review
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good service they replaced remote control
good service they replaced remote control (which was damaged by post sending?)
November 28, 2018
Unprompted review
Reply from Valuestores
Hello thank you for your 5*'s Glad to see you are happy with your Blazer HD400 and again sorry for the Remote being damaged.
Take Care,
Mike
5***** service
November 23, 2018
Unprompted review
Reply from Valuestores
Hi Barry,
Thank you for your 5*'s happy to see you are happy with your Hikvision Rain Shade.
Take Care,
Mike
Reply from Valuestores
Peter,
Thank you for your review i am glad you are happy with your CCTV Rain Shade.
Take Care,
Mike
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Excellent service.
November 17, 2018
Unprompted review
Reply from Valuestores
Stephen,
Thank you so much for your review i am happy you are pleased with your Technomate Modulator.
All The Best,
Mike
Great service, no comms
Great service, but no comunication at all with the buyer
oh right so you want me to pay for comunication, low item or high item, it cost you nothing to be polite !!
November 12, 2018
Unprompted review
Reply from Valuestores
Hello Ian, I am sorry you feel you were not communicated with but the communication is limited to order confirmation and dispatch notification when you order a low value item with no tracking both of which are auto generated by eBay. If you would have chosen a tracked service for delivery then there would have been more communication and status updates. Regards, Mike
Hello again,
I am sorry but i think you are miss-understanding what i am trying to say. The systems are all automated i do not have the manpower (only 2 members of staff) to individually type an email to every customer thanking them for their purchases, or even contacting them outside any incoming contact. We have found that sending the emails like we used to just fell on def ears and even had complaints from people for sending useless emails or being flagged as spam. So we switched to a generic "Thank You" email and that didn't feel like it was worth anything to me personally as it was just the same as the automated emails sent from eBay with some personalised wording in, so i felt it better to just stop sending them and put the man hours in to the business to offer customers a better service should they require it. Yes it costs nothing to be polite in sending the emails to the consumer but it costs the company time and money for emails mostly disregarded which is time spent away from finding products, packing them in time for collections and managing the marketplaces to ensure you can purchase at the best prices and get the best customer service should you require it.
Take Care,
Mike
Reliable Seller Fast Deliver will use…
Reliable Seller Fast Deliver will use again
November 7, 2018
Unprompted review
Reply from Valuestores
Brian,
Thank you for your review happy to see you are pleased with our service and your CCTV Rain Shade.
Take Care,
Mike
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Great product very fast delivery and…
Great product very fast delivery and good product support. Works really well once setup correctly for Australian DTV standard.
November 6, 2018
Unprompted review
Well worth 5 Stars *****
The item that I purchased arrived very quickly, it was in perfect condition and exactly as described. I can highly recommend this company to all as a highly trusted retailer.
October 13, 2018
Unprompted review
Good company to deal with.
Fast reliable delivery. High quality product
October 12, 2018
Unprompted review
I have found value store to be very good
I have found value store to be very good on prices and fast delivery will use again thanks keith
October 1, 2018
Unprompted review
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My Free Sat Reciever was sent quickly…
My Free Sat Reciever was sent quickly and all went well. I would happily use Valuestores again.
September 27, 2018
Unprompted review
Fast and efficient service
Fast and efficient service, quick delivery and quality product received as I bought a bt halo phone which is working perfect. Would recommend valuestores as price was right.
Many thanks.
September 25, 2018
Unprompted review
Top Quality, Excellent Value
Top quality product which is considerably cheaper than from other suppliers. Will certainly be returning in the future.
September 25, 2018
Unprompted review
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Excellent Service and quick delivery
September 20, 2018
Unprompted review
Incredible customer service
Incredible customer service my satellite receiver failed spoke to the company posted it on Monday received brand-new replacement on the Friday. Returned emails almost immediately and no quibble find a solution attitude.
July 20, 2018
Unprompted review
Great value will use again
July 13, 2018
Unprompted review
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