Recently ordered a funeral basket,we…
Recently ordered a funeral basket,we were calling from Ireland, very professional service, there attention to detail was exceptional, can highly recommend, would definitely use this service again
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
London's Leading Luxury Florist
3 The Arcade, EC2M 7PN, London, United Kingdom
Recently ordered a funeral basket,we were calling from Ireland, very professional service, there attention to detail was exceptional, can highly recommend, would definitely use this service again
I gave Van Arthur the simplest brief – just the colours I liked – and Sri absolutely ran with it. What was created for my wedding bouquet was nothing short of breathtaking. It was elegant, unique, and honestly more beautiful than I could have imagined. I got so many compliments on it… such a shame I ended up throwing it to the single ladies! 😅
Thank you, for turning my vague ideas into floral perfection. Truly unforgettable work!
If I could give a zero I would.
I was really, really disappointed with their handling of my order and the way the flower spray was created and put together. I gave the shop at north harrow good notice to prepare the flower spray for to pick up early monday morning by myself. I paid and they assured me this will be fine only to be really disappointed with the arrangement as they were not ready and were making the spray using many days old flowers for a funeral flower spray making the spray look awful. I had no choice to take spray at the time as i was going directly to the funeral. I will not be using them ever again and would advise others to not use Van Arthur shop in North Harrow.
They should have ordered the flowers ahead they had the time. They should have come in early or prepared the spray the night before as other florists do keeping the spray damp and flowers looking beautiful.
This did not happen for me .
I would not want this to happen to anyone else.
See your order number 7368763 for reference if you cannot find the order, i have the email and card receipt for the order from the day that can verify the order and my and my family's experience is factual.

Reply from Van Arthur Florist
I cannot praise my experience with Van Arthur Florist(North Harrow)highly enough. After calling them at 11 am to request flowers for collection that evening, their professionalism shone through. They guided me expertly over the phone, helping me select the perfect flowers and colors. Putting my trust in their expertise was a decision I'm truly grateful for. Upon picking up the arrangement later that day, I was astounded by its beauty; it surpassed all my expectations. Throughout the event, numerous attendees couldn't help but compliment the exquisite flowers, which undoubtedly stole the spotlight. My heartfelt thanks to Van Arthur Florist for their exceptional service and stunning floral arrangements. You've not only earned my loyalty but also my highest recommendation.
I was so thrilled with the flowers I ordered. They were stunning and so many different types of flower in the bouquet with no rubbish fillers, really excellent quality and looks really high end. Also I ordered after 12 for same day and they were more than happy to do it.
This might be the best florist company in London and I tried a few over the last 12 years of living here. My parents started ordered flowers for me from here and every time the team at VA goes above and beyond to deliver the freshest, stunning looking bouquets, always on time and the customer service is top-notch, very friendly, professional and all around great. There was a tiny mix up because it was an international order (so some stuff got lost in translation) and to fix it, they delivered a whole new bouquet (it was a huge one) and very high quality chocolates with a lovely note from their team attached. I mean seriously, you can't top that. Very happy with this flower shop, hope despite the difficult times for everyone following the Covid-19 they will expand further, we need more businesses like that. Definitely recommend them to anyone who wants to make something special for their loved ones, colleague or a friend. A huge thanks for your business!
Sent flowers in London recently with Van Arthur, going off other reviews as I’m not near enough to visit the store. Impressive flowers at a reasonable price, delivered on time. Will buy again!
Lovely flowers delivered for my birthday with the driver wishing me happy birthday which really made my morning! Stunning bouquet which stood out amongst the others with lovely own brand choccies too. From a very happy birthday girl
Van Arthur helped me organise flowers to the funeral of a loved one just after lockdown period. I waited until 15th June to order (I thought that's when they re-open) but I found out after they were available on the phone the whole time, so my order did end up being a last minute one. They made 2 beautiful name tributes for me and delivered them to Leverton's Funeral Directors in London on time. I really appreciate the patience and kindness shown to me at this difficult time on the phone as I was in tears giving my message to include on a card!!! Thank you so much.
Honestly the best place I’ve ever bought flowers from. From the presentation down to the customer service I received I couldn’t have been happier. The Mrs was over the moon. Thank you once again
I chose Van Arthur because of the contact free delivery, they were fast, efficient and reasonably priced. My wife LOVED the flowers and the presentation (even the bag they came in looked high end), honestly I can’t thank the florist enough. I will be a lucky man tonight, my son my have a sibling on the way!
I’ve been using Van Arthur Florist for a year now and every time I’ve ordered from them they’ve gone beyond my expectations. From my uncles funeral, sister in laws birthday, cousins honeymoon and even Father’s Day, they never disappoint! I know I’ve found the florist I’m using for life. Thanks a million guys keep up the great work! 🙏🏽
Really disappointed with the sympathy flowers I ordered recently they looked nothing like what was shown in website. At such a sensitive time I did not this hassle and cannot describe how angry I feel. Shri really helpful on phone but the order was completely wrong and the whole experience messed up.
A huge thank you to Van Arthur Flowers for providing last minute funeral flowers for my mother during the coronavirus pandemic. I was referred by my local funeral director and the flowers were very beautiful.

Reply from Van Arthur Florist
I would recommend this florist after my initial order. I asked for specific instructions on delivery which were followed. Good quality and service.
Bought a swiss cheeseplant via their ebay store which was half the size as indicated in their photos and description. Left a poor review which they hastily got ebay to remove as the ebay review system is rigged.
Would suggest you buy in store and not from ebay if you don't want to be very disappointed.

Reply from Van Arthur Florist
Highly recommended. Great quality, amazing service, I’ll be back again soon.
Completely forgot about mothers day this year and needed a last minute bouquet arranged and delivered. Van Arthur florist managed to put together exactly what I wanted and mum was happy! "will definitely be using them again.
Got all my girlfriends flowers for no reason. Bish bash bosh no questions asked. Guess who’s getting lucky this weekend oioiii!
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.