Vanessa Mooney Reviews 105

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 54 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often highlighting their uniqueness, beauty, and high quality. Many appreciate the durability of the jewelry, noting that pieces last a long time without tarnishing, and frequently receive compliments when wearing them. People also praise the efficiency of the order process, with items often arriving on time or even sooner than expected. However, some customers were dissatisfied with the quality of certain items, describing them as not meeting expectations or appearing defective. There were also instances where people were not happy with the customer service, citing unresponsiveness to emails or a reluctance to help with issues, particularly regarding returns or incorrect orders.

What people talk about most

Product

People report positive experiences with product, especially praising the unique and stylish jewelry pieces,... See more

Quality

Clients share positive opinions on quality. Many consumers praise the unique and high-quality craftsmanship... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers praise the customer service as... See more

Order

Consumers generally find the ordering process to be positive. Many reviewers praise the prompt delivery,... See more

Response time

Reviewers mention ambiguous feedback about response times. Many customers praise the fast responses and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolute favorite when it comes to earrings. I own multiple pieces and love them all, they always elevate my outfits! Lately I've decided to splurge in the Elisabeth Romper Dress and it's genuinely go... See more

Rated 5 out of 5 stars

I got the rosary cross necklace and it’s absolutely stunning as well as the sword earrings. Every piece of jewelry I have gotten from them has lasted and doesn’t tarnish. They have the most unique pie... See more

Rated 5 out of 5 stars

I’ve purchased several items from Vanessa Mooney throughout the years. It is my go to brand. I have had great customer service experience when needed and the shipping is fast & reliable. They are alwa... See more

Rated 5 out of 5 stars

I am a repeat, frequent customer of Vanessa Mooney! I love their feminine and unique jewelry of high quality, their sales, and fast shipping. I get compliments every time I wear a piece. Highly recomm... See more


Company details

  1. #110 of 137 best companies in Jewelry Store
  2. #198 of 294 best companies in Clothing Store

Written by the company

Established in 2009, Vanessa Mooney is a product of all things creative and built on musings of its namesake founder. Inspired by her travels, vintage finds, the art & culture that she sees & especially that woman on the street. This is a brand designed for every type of woman. It is unabashedly sweet, sexy, bohemian, and glamorously rock n' roll. We source our materials from all over the world, paying very close attention to quality, uniqueness & sustainability. All the fabrics for our clothing are either deadstock vintage or vintage inspired fabrics that have been discarded by larger fashion houses. Which we then re-use with the purpose of giving our girl something truly special, one of a kind, limited edition & with no foot print left as our way of honoring mother nature & our beautiful planet. It is Jewelry & Clothing for lovers who are wild on the outside & romantic on the inside. Designed in Los Angeles. The brand exists as an eclectic muse that draws influence from a multitude of eras, revolutions, and walks of life. From vintage nostalgia to sophisticated simplicity. Vanessa Mooney collections are all about expression. They are unadulterated and uninhibited. Filled with statement earrings, strong forms, bold and interesting shapes, gold and silver multi-chain necklaces, semi-precious stones, and symbolic symbols like crosses and hearts. This brand is for every woman - regardless of style and influence, she can find herself within the Mooney aesthetic. Her pieces can be found in over 1000 of the top specialty stores and boutiques in the U.S. and abroad, including Neiman Marcus, Cusp, ShopBop, Free People, Urban Outfitters, Planet Blue, Bergdorf Goodman, Revolve Clothing, ASOS, Selfridges, Scoop NYC, Madison, and American Rag... She can also be found in pages of Harper’s Bazaar, InStyle, Nylon, Cosmopolitan, Us Weekly, Marie Claire and Glamour to name a few. She has scored high-profile collaborations with premiere U.S. retailers like Free People, Calypso, Urban Outfitters, Dolce Vita, Club Monaco and Madewell. Loved by influencers, ”it” girls & lovers of fashion, in all the cities of the world.


Contact info

4.0

Great

TrustScore 4 out of 5

105 reviews

5-star
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1-star

Replied to 71% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

PLEASE DO NOT BUY FROM HERE

PLEASE DO NOT BUY FROM HERE . IRS A SCAM. THEY DO NOT RESPOND TO EMAILS. THEY DO NOT SHIP CORRECT PRODUCTS. QUALITY IS AWFUL. PLEASE DON’T BOTHER AWFUL AWFUL AWFUL

February 23, 2024
Unprompted review
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Reply from Vanessa Mooney

Hi there,
I’m really sorry to hear about your experience. That’s definitely not what we want for our customers. I’d love the chance to make things right!

We value your feedback and are committed to improving.

Vanessa Mooney Team

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Rated 1 out of 5 stars

One star is even way too much for that…

One star is even way too much for that brand. WORST BRAND EVER. Where do i begin ? Firstly the prices are quite high which should justify a high quality or at least a moderate quality, but the quality of the products is extremely cheap. The first time I tried one of the necklaces it already broke, and it did cost 60 euros !! The necklasses are made out of plastic and nothing else. Moreover, they do inform through a very little asterix completly at the end of the asterix that they do discharge themselves from all the import / taxes fees outside the US. DONT WASTE YOUR MONEY AND NEVER ORDER FROM THERE !

November 6, 2023
Unprompted review
Vanessa Mooney logo

Reply from Vanessa Mooney

Hi there,
I’m really sorry to hear about your experience. I understand your frustration, and I appreciate you taking the time to share your feedback. It’s important to us, and we’ll use it to improve.

If there’s anything we can do to make this right, please let us know.

Best,
Vanessa Mooney Team

Rated 1 out of 5 stars

Beware!! Beware!! Beware!!

Beware!!! My daughter received a product we ordered for her, which does not look like the one we ordered.
Super cheep quality for a very high price tag. They won’t exchange, or refund. She is stuck with this piece of crap.
Total rip off! Run away!
We just threw away 200 bucks..

May 30, 2023
Unprompted review
Vanessa Mooney logo

Reply from Vanessa Mooney

Hey there,

I’m really sorry to hear about your experience! That sounds so disappointing, especially when it’s for your daughter. I completely understand your frustration. Your feedback is really important to us, and I appreciate you sharing it.

If there’s anything we can do to help, please let me know!

Best,
Vanessa Mooney Team

Rated 1 out of 5 stars

Buyer Beware! 100% Scam!

I wish I would have looked them up on trustpilot before ordering. Definitely a scam! They advertise quality. With the price point, you don’t question it. Paid $225 for a dress that looks even cheaper than most Forever 21 and Shein dresses. The fabric is so thin, feels gross, and is so cheaply sewn. The founder (if she even is a real person) should be ashamed of charging people $225 for something that probably cost $1 to make. If Vanessa Mooney allowed reviews on the site, it would be over real quick. Love that it’s getting called out for being a scam on Free People.

November 25, 2022
Unprompted review
Vanessa Mooney logo

Reply from Vanessa Mooney

Hi there,

I’m really sorry to hear about your disappointment with your order. I completely understand how frustrating it must be to feel let down, especially after spending that much. I want to assure you that we’re a legitimate business dedicated to providing quality products.

Your feedback is important to us, and we take it seriously. If there’s anything we can do to make this right, please let me know!

Warm regards,
Vanessa Mooney Team

Rated 1 out of 5 stars

Advertised as high quality, but it's cheaply made.

I was under the impression that this was a high quality jewelry brand, given the price point. I was so excited when I received my piece, which was a multi-layer pearl and gold chain necklace, but unfortunately, it broke on the first wear.

I did reach out to customer service, so hopefully they can make things right, but buyers beware. Their jewelry might look like it's high quality in the photos, but you probably are better off just ordering gold plated jewelry from amazon. Same quality...

February 27, 2023
Unprompted review
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Reply from Vanessa Mooney

Hello,
Thank you for sharing your experience with us. I’m truly sorry to hear that your necklace didn’t meet your expectations, especially after your excitement to wear it. We strive for high quality in all our pieces, and it’s disappointing to learn that we fell short in this instance.

Your feedback is invaluable, and I’d love the opportunity to make this right for you. If you’re open to it, please reach out to our customer service team, and we’ll work to resolve this issue. We genuinely appreciate your support and hope to regain your trust as a customer.

Thank you for giving us a chance to improve.

Best,
Vanessa Mooney Team

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Rated 1 out of 5 stars

Do not order from this company

Do not order from this company! Complete false advertising! The depict good quality on their website when in the reality it is not! Order a necklace, and it’s completely different colors / materials than what they showed on their website.

December 16, 2022
Unprompted review
Vanessa Mooney logo

Reply from Vanessa Mooney

Hi,

I’m truly sorry to hear about your recent experience with us. I understand how frustrating it can be to receive something that doesn’t meet your expectations, especially when quality matters.

Over the last six months, we’ve made significant changes to improve our products and customer experience. Your feedback is incredibly important to us as we continue to make these enhancements. We want to regain your trust and show you the quality we’re committed to delivering.

If you’re willing, I’d love for you to reach out to our customer service team. We’re here to resolve any issues and hope to provide you with a better experience moving forward.

Thank you for your honesty, and I hope we can win you back as a customer.

Best,
Vanessa Mooney Team

Rated 1 out of 5 stars

Worst quality jewelry

I was so excited to get my two pairs of earrings from Vanessa Mooney. I expected nice quality "18k gold plated brass earrings" and what I received was gold-colored plastic. I have gold-plated brass earrings and these are definitely not. There is simply no way these things are high quality and I would not be able to wear these with my sensitive ears. Would not recommend and will not reorder from this site ever again.

October 27, 2022
Unprompted review
Rated 1 out of 5 stars

Vanessa Mooney is a straight up money grab

So here's the thing: to this day, I haven't found a jewelry brand with designs as cute and original as Vanessa Mooney. If this brand actually invested in the quality, I would be heads over heel for them.
The packaging is awful. Not only is everything packaged in ugly boxes, but the inside of the packaging is made of weird material that sheds everywhere. You cannot open their mailer without making a mess of weird lint looking fabric dust.

The quality of the jewelry and clothing is appalling. I own one romper and one dress from them: buttons have fell off of both within a few wears.

As for the jewelry, every piece I've owned has either rusted or broken within the first few months. I know how to fix jewelry so I've been able to attach charms back on, but considering their stuff is expensive, I'd expect very high quality. This is honestly the same quality I'd expect to get at Claire's.

It's just made cheaply and marketed as a luxury brand, when they can't even be bothered to at least make the packaging nice.

Vanessa Mooney has potential, but instead of investing the money they make on better quality, they choose to sell you the cheapest things they can. Jewelry I've purchased on SHEIN has lasted me longer than Vanessa Mooney pieces I've paid 60+ more.

I've order from them three times, all three times neither the clothes, jewelry or packaging met my expectation. I understand the appeal due to their design, but IMO, you're essentially getting scammed. They're selling you pieces that probably cost 6 dollars to make at a luxury price.

September 14, 2022
Unprompted review
Vanessa Mooney logo

Reply from Vanessa Mooney

Hi [Customer's Name],

Thank you for taking the time to share your thoughts. I’m truly sorry to hear about your experiences with our products and packaging. It’s clear that we have room for improvement, and I appreciate your insights.

We’re committed to enhancing our quality and packaging to match the creativity of our designs. Your feedback is invaluable as we work towards this.

I hope we can regain your trust in the future!

Warm regards,
Vanessa Mooney Team

Rated 5 out of 5 stars

Genuinely good first time experience

I just got the necklace I ordered on aug 3 today, I couldn’t believe how quick it was. Honestly my experience was a good one, but if I had read these reviews first I never would have ordered. I’m sorry there’s so many bad experiences but I’d like to add my good one in case anyone is still unsure of trying the site out. My advice is to start slow and order small, I got a beautiful cross dagger necklace and I love it. As for quality, it seems pretty good for the $50 I paid, but I haven’t actually worn it yet. I’m glad I took a chance on it bc it worked out very well for me, which is why I decided to leave this review. Would likely order again, but I’ll keep the orders light just in case

August 7, 2022
Unprompted review
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Reply from Vanessa Mooney

Hi!

Thank you so much for your sweet note! I’m thrilled to hear that you had a positive first experience with us and that you love your cross dagger necklace. Your advice to start small is great, and we appreciate you adding your voice to the conversation.

We’re always here to help, so if you ever have any questions or need assistance, just reach out. We’d love to see you back again!


Best,
Vanessa Mooney Team

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Rated 1 out of 5 stars

Please please PLEASE do NOT order from here!

I never leave negative reviews on anything. Most of the time, I blame myself for not looking into a product farther before purchasing. So I am telling you all now, their clothes are terrible quality. I’ve seen reviews on the jewelry being poor quality. But the clothes?! Absolutely disgusting. The material is nothing as pictured. It felt like burlap. The actual romper itself was just ugly and not as advertised. I am a tiny woman, and the suggested size was a XXS. I couldn’t button over my bust (which is almost nonexistent). Do NOT order from here! It is a complete scam. I couldn’t even begin to tell you how upset I was. I did return it easily at least.

May 12, 2022
Unprompted review
Vanessa Mooney logo

Reply from Vanessa Mooney

Hi!

I’m really sorry to hear about your experience with our clothes. I truly appreciate you taking the time to share your thoughts, and I understand how disappointing it can be when something doesn’t meet your expectations.

We’re committed to improving our quality and presentation, and your feedback helps us a lot. I’m glad to hear the return process went smoothly for you, but I truly wish your overall experience had been better.

If you ever decide to give us another chance, we’re here to help!
xx
Vanessa Mooney Team

Rated 1 out of 5 stars

Poor Quality

Oh man please don't waste your money. Costume jewelry and the rompers are so ill-fitting. I wish I would have read the reviews first.

April 17, 2022
Unprompted review
Rated 1 out of 5 stars

Awful quality

This company's items are NOT worth the money you pay whatsoever. I really wished I came to this site a long time ago read the reviews and saved my money. Customer service was average, not terrible for me but their dresses do not feel like high quality, their jewelry when you see it on the website looks great.. but the jewelry I have from them is Claire's quality. These aren't even worth HALF of the price you pay. It sucks wanting to love a company and you realize they don't care about quality. A bunch of wasted money and disappointment

April 2, 2022
Unprompted review
Rated 2 out of 5 stars

Ugh I wish I would have read reviews…

Ugh I wish I would have read reviews before ordering. Their marketing and designs are so gorgeous I bought $500 worth of stuff. I could tell before even opening up the crappy paper boxes that I’d been scammed. No return labels. The jewelry looks cheap like it’s worth $18 from forever 21. The clasps will probably break after few wears. It’s not good people. Cute designs, poor quality. I’m sad and now will attempt to return. Wish me luck. ☹️

March 8, 2022
Unprompted review
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Rated 1 out of 5 stars

Quality doesnt match premium pricing

i have sensitive skin so i dont mind investing a lil more on jewelry so that i dont flare up. i was so excited to receive them but was so disappointed when i opened up the packaging. Felt, sounded, and low quality which doesnt match up to its premium price. i live in Singapore so i paid almost $500 for these :-( i applied and emailed for returns but based on the other reviews here, it looks like i may not get much luck or may even lose more money in the process as they dont cover the shipping fees back to them. i expected better service and quality :-( im so sorry to advise not to purchase from them.

January 1, 2022
Unprompted review
Rated 1 out of 5 stars

Terrible sizes wouldn’t even fit kids and horrible customer service.

I have been eyeing the Elizabeth Dress as it’s been quite popular. I am on the smaller side so even Brandy Melville fits quite baggy on me. Oh my god. This is the first time I’ve ever run into such a tiny dress and I regularly wear kid’s clothes! I literally messaged them the day of after seeing some reviews to change my size before they ship out, they ignored my email and shipped out my package anyways the day after. Then refused to do anything about it saying I have to pay for all of the duties and then shipping to have it returned back to them! They also don’t offer exchanges outside of the US. They have the worst customer service I have ever seen for a brand—EVER! I genuinely never felt so much disdain for a fashion brand until now.

December 4, 2021
Unprompted review
Rated 2 out of 5 stars

Does this dress fit ANYONE?!

I had been eyeing the Elizabeth dress for months and finally decided to splurge on the purchase of the $175 Elizabeth romper. I took my measurements, and knew I was taking a risk with a romper at a height of 5’11”. My bust is 34, cup size C, waist 27”, hips 38”. According to the size chart I would fall between a small or medium. I tried both sizes, neither fit. The small was a joke and the medium would not button over my bust. The quality is cheap as others have mentioned in prior reviews. The dress seems as if it could just shred apart after a single wear. I gave two stars for customer service accommodation. I do not recommend wasting your time with this dress. Notice how Vanessa Mooney does not allow reviews on their website?

October 14, 2021
Unprompted review
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Rated 1 out of 5 stars

THIEVES

I've seen this brand on Free People so unfortunately didn't look at any reviews thinking they were trustworthy, boy was I wrong as y'all can probably guess from their general rating. I ordered three of the same necklaces and two of the same bracelets to give as gifts, but they only sent me one of each, including the necklace lock being broken! I reached out to them but no reply. Two days later I get an email from Fedex charging me 60€ for abroad shipment for 5 items, even tho I only received 2 with one of them being broken! They're such a scam, do not order from there!

September 23, 2021
Unprompted review
Rated 1 out of 5 stars

STAY AWAY FROM THIS COMPANY!!!!!!!

There should be a zero star for this horrible company.They have 0 customer service no one gets back to you. I bought a silver necklace had it less then a mouth and all the fake silver is off and the necklace is now BLACK! This company takes your money and give you nothing in return. i have written to their "customer service" twice now with no reply. DO NOT BUY ANYTHING FROM THIS COMPANY VENESSA MONNEY!!!!!!!!! HUGE RED FLAG!

August 11, 2021
Unprompted review
Rated 1 out of 5 stars

Do not buy from here

Returned three items as soon as I received them because the quality was not what I wanted. The package was delivered two weeks and I'm yet to receive any money back (expecting $140 to be refunded). I've emailed the team 5 times over the span of two weeks and have not got a single reply. Total scam.

August 10, 2021
Unprompted review

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