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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the quality of the products, highlighting their durability and excellent construction. Many people appreciate the efficient delivery service, noting that items arrive quickly and are well-packaged. The products are often described as easy to set up and use, providing ample space and thoughtful design features. However, some customers were not happy with the customer service, citing unhelpful responses and a lack of willingness to resolve issues. A few other people also felt that certain product features, such as pole inclusion or specific design elements, did not meet their expectations, leading to dissatisfaction with the overall functionality or quality in those instances.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many praising the quality and design of Vango tents,... See more

Quality

Customers generally express satisfaction with the quality of products, highlighting items like a cool box as... See more

Delivery service

People report positive experiences with delivery services, with many praising the speed and efficiency.... See more

Service

Reviewers mention positive feedback about service. Many customers are impressed with the customer service,... See more

Customer service

Clients share ambiguous opinions on customer service. Many reviewers praise the quick, excellent, and helpful... See more

Facilities

Users describe ambiguous interactions with facilities. While some reviewers found the tent surprisingly... See more

Based on these reviews

Rated 3 out of 5 stars

Jury out at the mo. Bought it as a throw over, but quite clearly would be best if it were attached to a fixed rail. Having a rail fitted now, but is an unexpected expense. The tent part of the aw... See more

Rated 3 out of 5 stars

The actual awning is great but we have two issues: 1. The pump is inflate only whereas older awnings seem to be inflate/deflate. We have found removing all the air difficult so I raised this with Cust... See more

Rated 3 out of 5 stars

The tent seem great when we put it up as a test but it did not come with ‘Vango Adjustable Steel King Pole Set 180-220cm’ needed to make the entrance flap into a sunshade - which we need for youn... See more

Rated 3 out of 5 stars

We bought a Vakala awning 2 years ago. During our last outing last year one of the air bags burst 2 days before leaving the site. I bought a new air bag and fitted it, all was well for our holiday in... See more


Company details

  1. Camping Store

Written by the company

Tents, Caravan Awnings, Motorhome Awnings, Sleeping Bags, and Rucksacks. Camping in 2025, Vango continues the environmental efforts & created the new Earth Collection tents, which are made using 100% recycled materials!


Contact info

3.8

Great

TrustScore 4 out of 5

979 reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

I bought the Vango sun canopy recently…

I bought the Vango sun canopy recently and have just used it on our weekend trip, I found it very simple to put up and it was extremely sturdy in heavy rain and reasonably strong winds. My only issue was when I came to dismantling it, one of the peg eyelets had been damaged when I was knocking in the pegs and actually fell out of the strapping when I removed the peg

June 15, 2025
Unprompted review
Rated 3 out of 5 stars

Tent does not come with two poles, ‘Vango Adjustable Steel King Pole Set 180-220cm’. Bought separately as needed but find they are poorly designed and extremely heavy.

The tent seem great when we put it up as a test but it did not come with ‘Vango Adjustable Steel King Pole Set 180-220cm’ needed to make the entrance flap into a sunshade - which we need for young children.

Ordering these two Vango Adjustable Steel King Pole Set 180-220cm separately a couple of days later we are disappointed that the two poles alone weigh nearly as much as the whole tent!
One of the reasons for buying this brand tent was the lightness advertised in the design.

So two points - Really expected the two poles to be included in the tent(!) and that either way, bought separately or not, we expected the two poles to be a far better light weight design like the main tent.

June 10, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I just wanted to say how impressed I am with the service provided by Vango customer services. First of all how easy it was to speak to a real person, who was then extremely helpful, understand immediately what the problem was and offering a solution. A new tube was dispatched which I received within 48 hours. All at no cost, well done Vango for excellent customer service.

June 9, 2025
Unprompted review
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Rated 5 out of 5 stars

Recently bought the new Havana sofa and…

Recently bought the new Havana sofa and Pulsar light as new additions to our camping gear. The sofa is very stylish, easy set up and very comfortable, lots of room for us plus our Sprocker Spaniel to chill out on.
The Pulsar light is compact easily hung, bright or more subtle light settings and just right for our porch area or indeed other areas of the tent.

Very happy with both purchases and the usual Vango quality, very speedy delivery as well 😃

May 9, 2025
Unprompted review
Rated 5 out of 5 stars

Vango Solace 400TC

I have several Vango products including 2 of my tents, the latest of which is a Solace 400TC. The build quality is top notch, tent is very easy to put up and most importantly does not leak or suffer when the weather is less than ideal. Healthy amount of space, good ventilation and does have footprint plus carpet specific to this model which is always a big bonus. Vango not always the cheapest but you do get what you pay for!

June 12, 2025
Unprompted review
Rated 3 out of 5 stars

The actual awning is great but we have…

The actual awning is great but we have two issues: 1. The pump is inflate only whereas older awnings seem to be inflate/deflate. We have found removing all the air difficult so I raised this with Customer Service who were most unhelpful. 2. The drive away awning kit is not wide enough for the new VW T7. We bought an additional kit and some “locks”. These have proved completely useless. Again Customer Service were equally useless!

June 9, 2025
Unprompted review
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Rated 3 out of 5 stars

Good quality. Struggle to put up.

Giving it a three due to the struggle we had erecting this awning. Turned out to be too big for us so I accept the struggle may have been us rather than the design. Couldn’t fault the quality of the product.

May 17, 2025
Unprompted review
Rated 5 out of 5 stars

Bought a drive away faros 3 for my…

Bought a drive away faros 3 for my caddy maxi a couple of months ago, just had chance to use it this weekend, great bit of kit. There are a couple of options to attach it to the van, i dont have a awning rail so i used the velcro straps and it worked well to be fair, it stood up to some heave wind and rain but i think ill be putting a awning rail on for more of a sealed fix, thumbs up from me 👍👍👍

June 8, 2025
Unprompted review
Rated 5 out of 5 stars

I purchased a tent from Vango

I purchased a tent from Vango. Great piece of kit it's clearly reasonably hard wearing well designed, reasonably light weight and compact. I look forward to the next ten years of using it. It was a great service and arrived promptly even at the height of the outdoor sales season. I used to buy Vango kit 20 years ago and I'm glad I went, it's still as solid as it was.

May 3, 2025
Unprompted review
Rated 5 out of 5 stars

Low awning for Campervan

Reviewed my purchase on Vango’s site, including video, allowing me to make an informed decision. Having now use the awning, it was the perfect choice for a VW Campervan.

May 27, 2025
Unprompted review
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Rated 5 out of 5 stars

I’ve used Vango for many years and…

I’ve used Vango for many years and couldn’t fault the equipment if bought. I recently got my vango tent out of the loft to put up in the garden to air off as we’re planning a trip soon. Upon erecting the tent I noticed that the bedroom compartment was missing I contacted Vango to ask if they sold them amd a lovely lady called Karen sent me one out completely free of charge and it was 24 hour delivery absolutely fantastic customer service

May 22, 2025
Unprompted review
Rated 5 out of 5 stars

We purchased the Vango Airbeam sun…

We purchased the Vango Airbeam sun canopy which is designed for caravans and motor homes, however we have used this on our tent due to the attachment straps and it looks brilliant and provides us with an additional outdoor space. It’s really well made and very stable. We love it. And thank you for the super fast delivery!

May 16, 2025
Unprompted review
Rated 5 out of 5 stars

Recently tried out my Vango F10 Radon UL 2 tent shortly…

Recently tried out my new tent shortly after purchase.
Went on a solo bikepacking trip to give the tent a one night test.
Initial thoughts are that the tent is reasonably light and very well made. Some neat design features, great ventilation and is roomy.
Survived overnight heavy showers with some dampness through the groundsheet. I guess an additional footprint would be useful for wet weather.
However, no condensation or leakage through the fly.
Absolutely delighted with the purchase and would thoroughly recommend!

May 24, 2025
Unprompted review
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Rated 5 out of 5 stars

Vango told me they would let me know…

Vango told me they would let me know when footrests in stock which they did do.
I ordered them and received them last week they are of
the quality you would expect from Vango having tested them over the weekend just what we wanted do not understand one review regards no instructions as chairs are very easy to unfold and footrest just clip onto chair frame .
excellent company and staff to deal with.

May 25, 2025
Unprompted review

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