Vanguard Reviews 

vanguard customer service is horrible called to get a simple form the IRS wanted to see and first agent I talked to was very stupid and could not figure it out so I wanted to talk to a supervisor witch did not call be back for days and was not helpful at all do not use Vanguard for any reason because there agents do not know much about anything!!!!! they are probably the cheapest out there for investments and you get what you pay for NOT MUCH

The worst ever. their bank verification system takes 10 days!! In this age of advanced technology that should take a few seconds.

I had no guarantee of success, and without Av-ex Bri-dges I wouldn’t have seen a cent.

Customer for 35 years. Half a million in their bank. Call took over 40 minutes for awful info- initial auto screening, first rep, transfer to expert rep who kept answering "I don't really know" to a basic question about withholding & fees in my account (what fund is causing fees/withholding, and why). Also got "I don't know" when asked if being overdrawn will incur a fee or trigger sale of any funds.
Hold music is funeral parlor music. Worse, it's same funeral parlor song over and over and over.

incompetence, not knowledgeable, outsourcing
Used to be better
Disappointed
Keep trying til you get a competent employee

Vanguard is trash hate my company uses them they make extremely hard to get out your own money I never had to deal with this when I had fidelity I wouldn’t recommend them to anyone they are just not a good company to invest with

Absolutely the worst company i have ever dealt with in my entire life they make it almost impossible to get help or straight up refuse to help i had to argue with the lady on the phone to speak to a manager cause they were in a meeting every manager and supervisor they had was in a meeting at the same time and all I wanted to do was close my account with them it took approximately 2 hours to do so would highly recommend if you have any accounts or anything with them i would leave now and invest money else where were they can actually do so in a professional and timely manner

Spent 2 hours making numerous phone calls to get two simple issues done. Between the bots and the trouble logging in and being sent to a non 'monetary' agent I felt as if I had walked 10 miles on a hot day.
Totally non-user friendly, apart from two agents who did try to help and who apologised.

Rude online support when I asked to help to change direct debit. Blunt responses saying I have to self serve even though they have just confirmed I can’t do this in my online app. When asked if they could help just got the answer ‘No’

THIEVES!!! Asked for check in the mail to pay hospital bills and they NEVER SENT IT. Yet to this day they are garnishing my wages for this. When I call I can never get a reason why they haven't sent the check just that they can reissue it but they NEVER DO! They are stealing from me. Does anyone know how to get legal involved in this?!

Poor customer support even upon raising their incorrect numbers shown in the account for contributions.

Secondly there is no statements after 10 months into Vanguard.

Tried to get answer on why checkwriting signature approval taking long but rep couldn't even understand that I had the checks already but could not use them. Like talking to a low IQ bot. Never got issue answered or resolved after multiple holds. Too frustrating to deal with, moving my money.

Do not trust these people. The customer service will lie to your face (on the phone) like snakes to get you to do anything else other than pulling funds from your vanguard account. They lie about IRS (penalties, fees, etc) to keep YOUR money in their “care”. Then they tell you they can’t even tell you how much money you’ve contributed over the years vs earnings. Not because they don’t know, but because they don’t want you to know. This place is a scam and I see how they have a 1.4 rating ob reviews. Oh, and good luck ever talking to your investment broker ever again.

Vanguard deserves no star the customer services is horrible . I’ve been trying for days to get online access only for the phone to be hung up in my face byJuhi. I asked to speak to a supervisor but was told by Juhi the supervisor was only going to give me the same information. I don’t trust this company and advise you not to do business with them

Absolutely zero customer engagement. Trying to get through to a real person is near impossible. Once you do they are either under trained, or just don't give a crap about what they are doing. Transactions are painfully slow and the mobile app and website is a decade behind the times even with the updates they made. I honestly wish I would have moved my money long before this. Definitely one of my smartest decisions was to leave that place.

Disconnected multiple times, phone tree took my SSN and zip code but nothing else seemed to go through and eventually disconnected multiple times. When I got through to a rep he did not speak English well and also disconnected me. Looking into moving to Fidelity cause I would like some help and can't get any with them.

Spoke to multiple team members who shared I could create a rollover account to take my 401k from a company to a rollover IRA to avoid a check being cut and all I would need to supply is the new account number. Now I am being told that they can't do that and can only send the check to an outdated address that takes 14 days to update and you can't update online. This seems like a common item people would request so I'm surprised at the lack of efficiency and knowledge of the team.

This is the worst company to ever do business with. The customer service department is horrible and that's being kind. I've never dealt with any other company that has been this terrible. I don't understand why you would have such a terrible display of this pitiful attempt at a business when you have employees of this nature. Just a sad disgrace to the hardworking American people.

Vanguard Brokerage is a primitive version of a real brokerage. Their capabilities are limited, their phone system seems downright hostile, their website is frustrating, and their customer service is a waste of time. I have taken all of my money out of Vanguard, although the last 3 cents in the account presented yet another frustrating obstacle to closing the account.

Ahmed was so helpful today , really appreciate his time and support , opened four accounts got my daughter and three grandchildren , great experience thanks