Delay is shipping not camunicated to shop. Came with a 2 pin plug on the charger, Ireland uses 3 pin. Had problems updating the firmware in my house. Eventually worked when I used mobile network. Stil... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I've had the bike for 2 weeks, it cycles like a dream. Unfortunately the kicklock doesn't work as it doesn't properly register if it's locked or unlocked. I have to keep resetting it which is really a... See more
Company replied
Just received my new VanMoof S5 last week – and I have to say, I’m absolutely thrilled! 🚴♂️✨ Delivery went smoothly, setup was super easy, and riding it is pure fun. A big shout-out to Joppe... See more
Company replied
The bike is great but there was a lengthy delay between placing the order (& indeed paying) & the bike arriving. This was blamed on a change in warehousing in Holland but was very annoying. I only had... See more
Company details
About VanMoof
Written by the company
In September 2023, we – McLaren Applied – bought VanMoof following its bankruptcy. At the new VanMoof, we’ve made it our mission to put our riders first. We've built a robust partner network and revamped our supply chain to keep riders moving.
We've refined the VanMoof S5 & A5 – our best electric bikes yet – intensified quality checks, upgraded the VanMoof app, improved our products and services and designed 68 new components. To stay up-to-date with our progress, sign up to our newsletter via vanmoof.com.
We've refined the VanMoof S5 & A5 – our best electric bikes yet – intensified quality checks, upgraded the VanMoof app, improved our products and services and designed 68 new components. To stay up-to-date with our progress, sign up to our newsletter via vanmoof.com.
Contact info
Amsterdam, Netherlands
- www.vanmoof.com
VanMoof S6
3.4
Average
9K reviews
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Slay experience
I love how smooth, easy and worry free my experience with my Van Moof is. The kick lock, boost button and automatic gear shifting are life savers and I could not imagine myself using another e bike.
Van Moof 4 ever <3
February 23, 2026
Reply from VanMoof
Hi Marie, thank you for sharing your feedback with us!
We're thrilled that your bike is giving you so much joy, that is exactly the experience we want for all our Riders.
Happy Riding!
Great design and very fun to drive
Great design and very fun to drive. Boost button is awesome. Transmission is working smooth. Nice to be able to have service at local partners.
March 9, 2026
Unprompted review
Reply from VanMoof
Hi, thank you so much for your great feedback!
We're truly happy that you're having an overall positive experience with your bike and our partner network.
Happy Riding!
Overall
Overall, I really only came back to bike riding via Van Moof, however it came at a cost: With poor support, discontinuation of spare parts and services, you rely heavily on the seamlessness of all the built-in functions. Adding yearly costs for the anti-theft service is an understandable move, but it adds to the unforeseeable path the product is taking, unfortunately. Even though I love my S3, I cannot wholeheartedly recommend the whole thing.
February 17, 2026
Reply from VanMoof
Hello Burkhard, thank you for taking the time to share your feedback with us.
We’re very sorry to hear that the support you received did not meet your expectations. This is certainly not the level of service we aim to provide, and we understand how important reliable support is for our riders.
Please contact us again via our webform, and we'll do our best to turn the support experience around for you.
Thank you again for sharing your thoughts with us.
The S6 is a joy to ride
The S6 is a joy to ride. The automatic gears, the boost button and overall clean design are my favourite features.
February 16, 2026
Reply from VanMoof
Hello Mike, thank you for sharing your feedback with us.
We're thrilled that you're enjoying your new S6 so much.
Happy Riding!
Easy bike setup
Easy bike setup.
S6 ist even faster as the S3. Shifting extremely smooth.
February 19, 2026
Reply from VanMoof
Hi, thank you so much for sharing your positive experience with us.
We're very glad that you're overall happy with your S6.
Happy Riding!
Love the bike, but mechanics fail
Love the bike, but I have it for two weeks and already left lower button broke (kept honking light, never turned it on but could not turn it off). And lower right button is not working anymore- replaced twice, reset, app disconnected.. nothing worked. Really too much hassle for a bike of 3.3k
February 18, 2026
Reply from VanMoof
Hello Marloes, it’s unfortunate to hear that your bike is experiencing this issue.
You can definitely contact your nearest service partner, as they are well equipped to help you resolve the problem. You can check our partner map to find the one closest to you, or feel free to reach out to our support team if you need help locating a partner.
We’re of course here if you need any further assistance.
Easy update
February 17, 2026
Reply from VanMoof
Hello Richard, thank you for sharing your feedback with us.
Happy Riding!
After two tickets and multiple emails…
After two tickets and multiple emails they could not solve a relatively simple issue, so I gave up.
February 17, 2026
Reply from VanMoof
Hello Adan, we’re really sorry to hear about your experience and understand how frustrating this situation must have been.
Our team has been reviewing your case internally and has been in touch to help resolve the matter. If there’s anything further we can assist with, please don’t hesitate to reach out to our Support Team, we’re always happy to help.
I love my Van MOOF bike, but don’t go for Ride Pro
I love my Van MOOF bike,the best commuter bike ever !
However I really regret opting for / loading ride pro, I can’t get it to work and ever since my bike’s connection to my phone is intermittent at best!!
February 17, 2026
Reply from VanMoof
Hello and thank you so much for your honest feedback.
We're thrilled that you love your bike, and we want to assure you that we take your feedback regarding Ride Pro very seriously. Please feel free to contact our Support Team with the details about your bike and Ride Pro subscription, so we can investigate and look for a solution.
Thank you again for sharing your experience with us!
I had my S3 for over 4 years now
I had my S3 for over 4 years now. After a lot of teething issues, I have covered over 20000km (not a spelling mistake)!
It has been my commuter and bike-trip bike and I could not imagine life without it. It is the little things that make it great, such as the kick-lock. The convenience of not carrying a lock around is very high!
My greatest critique are obviously the initial problems, but they have been fixed under warranty and since then I had no problems - even the Danish weather, salt and mud have been handled surprisingly well.
I only wish they would have kept the matrix display on the newer bikes. I prefer the stealth look of the S3 and I am not a great fan of having to attach my phone to my bike, which will grab attention. I do enjoy my off-screen time...
Regarding the technology and the whole package, one of the best electric bikes on the market - at leas in my humble opinion.
February 13, 2026
Reply from VanMoof
Hallo Benedikt,
It is great to hear your S3 has been such a reliable companion for commuting and longer trips alike.
We are glad everything was properly resolved. Hearing that it continues to perform well in tough any conditions says a lot.
Thank you as well for sharing your thoughts. Feedback like this truly helps us shape future developments while keeping the character that riders love.
Wishing you many more kilometers of smooth and enjoyable rides ahead.
Still disappointing S6
Unfortunately after only two weeks the brakes make loud grating noises. Nothing seems to have changed since the s3 in 2020. Monday it will go to the repair shop.
February 13, 2026
Reply from VanMoof
Hello Albatros,
Thanks for sharing your experience. It is of course disappointing when something like this shows up so soon after delivery.
Good to hear you already have an appointment scheduled. Our service partner will inspect the brakes and make the necessary adjustments. In many cases this is related to alignment or bedding in and can be resolved quickly. We will get your bike back on track as soon as possible.
Since upgrading the software for…
Since upgrading the software for tracking the headlamp stay on all the time, unless the bike is locked. Even then the bike activates sporadically without me being at the bike.
February 11, 2026
Reply from VanMoof
Hello Brock, thank you for taking the time to share your feedback.
We’re sorry to hear you’re experiencing issues with your bike. Please contact our Support Team via our webform, and we will gladly check your bike and do our best help resolve the problem.
To help us investigate faster, please include your bike ID and the current app and firmware version when submitting your request.
We look forward to hearing from you.
Best E-Bike
So happy they are back! Setting up was easy and riding made even easier. Thank you VanMoof. <3
February 6, 2026
Reply from VanMoof
Hello Christian, thank you for your kind words and for your trust!
We’re so happy to hear that you're enjoying your new bike, and we appreciate you taking the time to share your experience with us.
Enjoy every Ride!
Poor Quality
The bike bag I purchased for my S3 lost its mounting bracket after just three days of use. The quality is embarrassing.
Btw, the way the company treated its customers after announcing bankruptcy was just as disappointing.
December 3, 2025
What experience
What experience? I have a VanMoof X3. Since the company was bought after an initial flurry of PR comms I hear nothing about support or anything really, so why are they sending me this???
February 8, 2026
Reply from VanMoof
Hello John, thank you for sharing your feedback with us.
We're sad to hear that you don't feel supported, our team is always available for any requests you may have and so are our service partners. Please reach out to our support team via our web form.
All the best!
I love riding my VanMoof S3
I love riding my VanMoof S3.
For a few years now without any problems.
February 4, 2026
Reply from VanMoof
Hello Gert-Jan, thank you for sharing your feedback with us.
We're glad that your S3 is giving you so much joy.
Happy Riding!
RIDE PRO SERVICE IS A RIP OFF
I recently subscribed then cancelled the Ride Pro subscription today for my Vanmoof S3. I did this for the following reasons:
1. The data provided to Health connect is pretty useless. The time and distance I can get from any free health app on my phone. What I really wanted is calories or watts used taking into account the battery consumed with assistance - otherwise I can get the same info from any free health tracking app.
2. I Tested “Find my Bike” by reporting it stolen
It took 3 days to triangulate the bikes location by which time the bike would most likely be far out of reach of recovery or completely dismantled.
Also, it took 3 days to lock the bike and disable it - making the locking feature useless - giving thieves 3 days to cycle the bike away - not good!
Then the triangulated circular estimate of location was completely wrong by about 500 meters - and I live in central London with lots of signal masts for accurate triangulation.
This erroneous location would make it impossible to then use Bluetooth to find the bike as I would be looking in the wrong location.
Then when I got near the bike on Bluetooth while still fake reported stolen, so i knew location, it automatically unlocked the bike (despite my settings requiring manual unlock).
This would alert any thief and give them further time to escape on the bike - yet again!
So I just got bike theft insurance for €44.00 which is €5.00 cheaper per year than the €49.00 Ride Pro subscription and I don't have to mess around trying to find the stolen bike.
THE RIDE PRO SERVICE IS A RIP OFF - bike insurance and any tracking health app is better and cheaper.
February 19, 2026
Unprompted review
Reply from VanMoof
Hello Stephen,
Thank you for your feedback. We understand that Ride Pro did not meet your expectations. The Health integration currently shares core ride data such as time and distance. More advanced metrics like calorie burn or power output are not part of the service at this time, and we appreciate you pointing out what you would have liked to see there.
Regarding theft tracking, Ride Pro is designed as a recovery support tool rather than real time GPS tracking. Location updates and remote actions depend on network connectivity and available signals, which can affect speed and accuracy. It is meant to complement traditional bike insurance, not fully replace it, by adding an extra layer of support in case of theft.
We understand your frustration and respect your decision. Thank you again for taking the time to share your experience. Feedback like this helps us continue refining and improving the service for all riders.
Expensive items and only way to buy…
Expensive items and only way to buy accessories from but good bike, never had issues with errors. however they could maybe lower the prices as e-shifter costing 300+ euros is too much!
October 27, 2025
Reply from VanMoof
Hello Thinyar,
Thank you for sharing your thoughts and experience. It is great to hear that you have been enjoying your bike and that it has been performing well for you.
We also appreciate you sharing your perspective on pricing. We truly value feedback like yours as we continue working to improve the overall riding experience and ownership journey.
Thanks again for taking the time to leave your review.
Reply from VanMoof
Hello Niels, thank you for your great feedback.
We’re happy to hear you’re enjoying your new bike and that you noticed the upgrade.
Wishing you great rides ahead!
Bike is good, support NOT good
Bike is good, nice to ride. Support is not good. The charger come broken, it can happen, but still no new charger, two weeks already waiting, bike stopped. Two rides since bought, almost two weeks stopped.
February 1, 2026
Reply from VanMoof
Hi Enrique,
Thank you for sharing your experience. We are sorry that you have run into this issue right from the start. As advised by our team, your nearest partner can help determine what is causing the block and provide a quick solution to get you back on the road as soon as possible. We appreciate your feedback and hope you will be riding again very soon.
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