The access to sort problems, and ease of making payments. Though information has been excellent, I was a little annoyed that the online banking for credit card payment was ceased. It was replaced with... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I find Vanquis very easy to use, the interest rate is very high , but it is helping me to balance out my financial situation.. I did find it a bit disappointing when i was refused credit limit incre... See more
Company replied
Modern helpful app where I van manage and keep check on my account. Helpful customer services and am easy to use system. I have used my card to build my credit score and give me purchase protection. I... See more
Company replied
Ive found Vanquis to be an excellent credit card. The app is great. Easy to track spending and make payments. They periodically offer to increase credit limit which you dont need to accept. I first... See more
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Company details
Written by the company
Vanquis serves over 1.7 million borrowers and savers in the UK. But while we may be a bank, we see ourselves as different from the traditional high street banks. You don’t need the highest credit score to borrow from us. You don’t need the biggest bank balance to save with us. We’re here for everyone who wants to manage their money better. Whether you're building your credit score, cutting your bills, or saving for your next move, we could help you take life's opportunities. We’re Vanquis – the bank that’s got your back.
Contact info
United Kingdom
- 0330 099 3000
- www.vanquis.co.uk
4.3
Excellent
44K reviews
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Reply from Vanquis
Hi Veronica - We appreciate your positive feedback and 5-star rating! We're so pleased you find our app easy to access and the information clear.
Ruk - Customer Experience
Reply from Vanquis
Hi there! Thanks so much for taking the time to rate the service. We are happy that you found it excellent with our updates. We appreciate the 5-stars!
Ruk – Customer Experience
The app is so good it makes it easier…
The app is so good it makes it easier to watch how much you have spent and when you're next payment is due
August 24, 2026
Reply from Vanquis
Hi Steve - We're so happy to hear our app makes it easier for you to track your spending and keep an eye on your next payment due date. We appreciate your positive feedback!
Ruk – Customer Experience
Please unblock my Vanquis credit card…
Please unblock my Vanquis credit card and I’ll pay all amount and I’ll use it my regular shopping
August 24, 2026
Reply from Vanquis
Hi there - We understand you're looking to reactivate your card. Please know we're here to help you with this process. We encourage you to reach out directly so we can assist on 0330 099 3000.
Rachel - Customer Experience
I like Vanquish bank....
I like Vanquish bank..... correct and trustable! Always ready to help for me!
August 24, 2026
Reply from Vanquis
Hi Laszlo - We're so glad to hear you find our service correct and trustworthy! It's wonderful to know we're always ready to help you.
Ruk - Customer Experience
Reply from Vanquis
Hi Bianca - We're happy to hear that you appreciate our low interest and good offers. We value your positive feedback!
Ruk - Customer Experience
A well laid out format for accessing…
A well laid out format for accessing your financial details on-line. Secure but not over complicated. Helpful when I telephoned with a payment inquiry. What more do you need from a card. Free usage over the holiday month.
August 24, 2026
Reply from Vanquis
Hi Paul - We're so pleased to hear you find our online financial details well-organized and secure yet easy to use. It's also wonderful to know our telephone support was helpful with your payment inquiry. Thank you for your kind words!
Ruk – Customer Experience
Can no longer deal with my credit cards…
Can no longer deal with my credit cards on line - there is no App for my Blackberry, Am looking to close the account and move elsewhere.
August 24, 2026
Unprompted review
Reply from Vanquis
Hi Worzel - We appreciate you sharing your feedback regarding our online services and the lack of a Blackberry app. We understand your frustration and are always working to improve our offerings but the phones will need to be compatible with our App If you need support without using the app, please call 0330 099 3000 or For further support, please email us at vanquisappsupport@vanquis.com or give a call to 0330 099 3065 between 9am-4.30pm and a member of the team will happily assist. Take care!
Ruk - Customer Experience
Reply from Vanquis
Hi Kofi - Thanks so much for taking the time to rate the service. We are happy that you found the service excellent. We appreciate the 5-stars!
Ruk – Customer Experience
Reply from Vanquis
Hi Kenton - We are so happy to hear that you found our app easy to use and that you are enjoying the rewards! Thank you for your brilliant feedback.
Ruk – Customer Experience
Vanquis card member Liz
Well you don't have any problems as I have seen and you can use whatever amount up to your limit which are good if you are careful.
August 23, 2026
Reply from Vanquis
Hi Elizabeth - We're so glad to hear you've had a positive experience with us and appreciate your careful approach. Thank you for your kind words!
Ruk – Customer Experience
Reply from Vanquis
Hi Shaun - We appreciate your positive feedback and 5-star rating! We're so pleased you found our service friendly and had no problems with the app.
Ruk – Customer Experience
Reply from Vanquis
Hi Jenny - We are so pleased to hear that you haven't experienced any problems using our services. Thank you for taking the time to leave us a five-star review!
Ruk – Customer Experience
Beyond words
Beyond words, I've been enjoying my Vanquis Cc so far, mind you, I pay in full whatever I've spent and it has helped me since I have the account as I don't like accumulating debt and this has helped my CC limit gone high while I still maintain my spending on the app. It's a good CC to build your creditworthiness. PS: my comment is based on how I use mine, you can choose to use yours however you want in as much you don't spend what you can't pay back
August 22, 2026
Reply from Vanquis
Hi Shodunke - We are so pleased to hear about your positive experience and how our card has helped you manage your finances responsibly. It's great to know that you're successfully building your creditworthiness by paying in full. Thank you for sharing your valuable insight!
Ruk – Customer Experience
Vanquis the best.…
I have been with vanquis for a good while now,they have always been very easy to deal with,as long as you are making your regular payment,s it is okay,you can always make bigger payment,s which get,s your account clear quicker.you can always get more cash,as long as it is still manageable,l am more than happy.
August 22, 2026
Reply from Vanquis
Hi Ian - We truly appreciate you taking the time to share your positive experience with us. We are delighted to hear that you find our services easy to manage and that our flexible payment options meet your needs. Your satisfaction is very important to us, and we are committed to continuing to provide a supportive and manageable financial experience. Thank you for your kind words!
Ruk – Customer Experience
Reply from Vanquis
Hi Philip - We appreciate your positive feedback and are so pleased you find our app very useful and easy to use. Thank you for your review!
Ruk – Customer Experience
Love my credit card only thing I woukd…
Love my credit card only thing I woukd like is a credit increase
August 22, 2026
Reply from Vanquis
Hi Robert - We're delighted to hear how much you appreciate your credit card! We understand your interest in a credit limit increase.
Ruk – Customer Experience
Reply from Vanquis
Hi Olayinka - We appreciate your positive feedback and are glad you're happy with the interest rate and support you've received.
Ruk – Customer Experience
Interest is ridiculously high
Interest is ridiculously high, you pay £120 per month, then they take around £75+ just for interest, feels like you're getting nowhere when paying back...if you can avoid, then please do
August 21, 2026
Reply from Vanquis
Hi Aida - We appreciate you sharing your concerns regarding the interest applied to your payments. We understand how frustrating it can be to feel like progress is slow. We are always reviewing our processes to ensure fairness. If you would like to make a complaint, please get in touch and we'll investigate it for you. Phone: call us on 0330 099 3129, this is the quickest way for us to help with your complaint. Email: Please include your name, date of birth and home address to vanquis.customercare@vanquis.com. Make sure you tell us about your complaint and how it impacted you. Take care!
Ruk - Customer Experience
Good
I find Vanquis an exceptionaly helpfull company who listen well to your problem and try thier very best to help with it. As a general rule they are the best helpfull group you could wish for. I have never been let down by them.
July 20, 2026
Reply from Vanquis
Hi Rhona - We are so pleased to hear about your positive experience and that you've found us to be helpful and supportive. It's wonderful to know we've never let you down. Thank you for your kind words!
Ruk – Customer Experience
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