VANR Reviews 

309
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 144 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the supportive management team, noting that leaders are approachable, clear in their communication, and always ready to help drivers succeed on their routes. People also appreciate the consistent work opportunities, flexible scheduling options, and strong team environment that makes daily delivery operations smooth and rewarding. Some reviewers were not happy with the intense workload, noting that the job can sometimes feel overbearing or demanding during busy periods. However, most individuals emphasize that staying focused, managing time properly, and following company protocols helps overcome these initial operational challenges effectively.

What people talk about most

Staff

Reviewers mention positive feedback about staff and consistently highlight the supportive management team and... See more

Service

Consumers find service to be positive, highlighting professional management, reliable and fast deliveries,... See more

User experience

Clients share positive opinions on user_experience, highlighting consistent work and a friendly collaborative... See more

Customer service

People report positive experiences with customer service, noting that management and colleagues are... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, describing it as a structured, reliable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Vanr is an excellent company to work for. It is well structured, organised, and provides a positive working environment where employees feel valued. The management team is approachable, supportive, an... See more

Company replied

Rated 5 out of 5 stars

I have been partnering with VanR for a year and have really enjoyed the experience so far. You get consistent work and get to collaborate with a friendly team. There are also financial bonuses for doi... See more

Company replied

Rated 5 out of 5 stars

I joined VANR in September 2024 and this is a second time to tell about my experiences.VANR is equal opportunity environment. You follow the policy set up and driven by the helpful managers you’ll hav... See more

Company replied

Rated 5 out of 5 stars

“I am happy working with the VANR team. Even though the job can be busy, the team and managers make communication easy. When I have an issue, it’s usually resolved quickly. The performance system is c... See more

Company replied


Company details

  1. Transportation Service

Written by the company

VANR Ltd is a ‘live’ delivery mobile phone app that connects consumers to the nearest ‘man with a van’ for any purpose at any time, using an integrated GPS system. The VANR app provides a flexible & professional service for consumers and businesses a...


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

309 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(309)

136 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

VANR is one of the best if not the best…

VANR is one of the best if not the best delivery company to work with; they provide you with all the required assistance you need but some drivers will disagree; I have a good relationship with the owners, managers and leader drivers. Yes some day may seem endless but they try to make sure everyone is treated fairly. We (drivers) get’s weekly, monthly and yearly bonuses. So I will recommend them to anyone that wants to do a delivery job.

KEEP IT UP VANR

October 31, 2022
Unprompted review
Advertisement
Rated 1 out of 5 stars

VanR is an awful company to work for…

VanR is an awful company to work for with an unprofessional ‘management’ team. They have no respect for their drivers and expect you to bend over backwards for them. You can do up to 170/180 stops a day and they will still ask you to do more; if you say no then you risk not being called in the next day for work.

There is a very high turnover rate and rarely anyone stays for longer than a year because it is impossible to work with such people. You may get the odd person who’s been there for 2/3 years but in every case there’s always anomalies.

If you can then avoid this company at all cost and get a job with a proper delivery company.

AVOID AVOID AVOID!!!

July 19, 2022
Unprompted review
VANR logo

Reply from VANR

Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations, and we take all such comments seriously.
All routes are planned and assigned according to safety regulations and vehicle capacity to ensure the well-being of our drivers and the public. Our team leaders provide support and guidance to ensure all contractors can complete their assigned work safely and efficiently.
All couriers are self-employed contractors, and we have established procedures for addressing any operational or contractual concerns.
We use all feedback as an opportunity to review our processes and improve our support for our teams. We wish you the best in your future endeavors.

Rated 1 out of 5 stars

AVOID!!! Wost logistics company!!

Yes they may be one of the top dsp's for amzon but they put their drivers through hell. They add protocols even amazon don't care about. Your off days are not off days they expect you to do 150+stops everyday for 6 days and yiu must be available for 7 days. Don't you even try taking one of their vans, cause when you want to return it, even the littlest stratch they charge you £1000. Even when you finish your 150 stops the manager calls you asking to get more parcels and you can't deny it otherwise he will sack you off. I advise you all get a job thats stable, these lot don't even appreciate their top/best drivers. Plus the weekly van deductions are ridiculous so your making the same as a warehouse worker, and they give you so much additional parcels and silly routes you end up doing the whole 10hours.

August 1, 2021
Unprompted review
VANR logo

Reply from VANR

Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations, and we take all such comments seriously.
We pride ourselves on maintaining a safe and professional work environment. Our management and logistics teams follow strict protocols to ensure routes and vehicle assignments are handled safely and appropriately. All contractual details, including those concerning vehicle maintenance and repair, are covered in the agreements signed by our self-employed contractors.
We regret that your time with VANR was unsatisfactory, and we use all feedback to review and improve our operational procedures. We wish you the best in your future endeavors.

Advertisement

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look