Vanstation Reviews 

312
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Looking at 53 reviews, most reviewers were unhappy with their experience overall. Customers frequently reported receiving vehicles with severe mechanical faults, such as broken gearboxes, failed engines, and missing components, which heavily contrasted with the online descriptions. People also highlighted significant challenges concerning delivery delays, poor communication from staff, and severe difficulties regarding deposit refunds or returns. Some reviewers were happy with the customer service provided, describing the team as friendly, knowledgeable, and genuinely helpful during their vehicle search. Others also noted that their purchased vans arrived right on time, ran smoothly, and completely matched expectations without any unexpected complications. These buyers appreciated the smooth and stress-free process when dealing with the business.

What people talk about most

Product

Consumers find product to be a mixed experience, with strong disagreement among reviewers. While many... See more

Staff

Reviewers mention ambiguous feedback about staff, with opinions sharply divided. While many customers report... See more

Service

Users describe ambiguous interactions with service, reflecting sharply contrasting experiences. While some... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with highly contrasting experiences reported by... See more

Quality

Customers consistently express deep disappointment and frustration with the poor quality of the vehicles... See more

Reviews shaping this summary

Rated 2 out of 5 stars

staff very helpful to start with done a deal van got delivered not quite as described and missing a tow bar that i was told was fitted by a staff member, obviously never bothered to actually check the... See more

Rated 1 out of 5 stars

Avoid at all costs. Absolute cowboys. Selling scrap vehicles conning you with not refunding deposits when delivering misdiscribed vehicles. Sold a running vehicle turns up a non runner but won't refun... See more

Rated 1 out of 5 stars

I bought 5 vans from here The delivery driver for the 5th turned up shouting & saying we cost him money as delivery postcode was a digit out. They’re quick taking your money but ignore you when th... See more

Rated 1 out of 5 stars

Van described as mechanically sound, arrived needing £3000 gearbox change. Bought a Vauxhall Vivaro which was described as mechanically sound ready for work, only to discover a whirring on 5th and 6t... See more


Company details

  1. Motor Vehicle Dealer

Written by the company

Discover an Affordable and Efficient Solution for Trade Customers at Vanstation Looking for a reliable source to meet your trade vehicle needs? Vanstation has the perfect solution for you. Unlike other platforms, we exclusively cater to trade customers, ensuring that your specific requirements are met. At Vanstation, we prioritize transparency and quality. Each van undergoes a comprehensive mechanical appraisal to guarantee its condition and reliability. We understand the importance of peace of mind when dealing with used vehicles, which is why our meticulous inspection process ensures that you receive only top-quality vans. Choose from our five featured categories tailored to trade customers: Non-Runner, Runner, Small Vans, Medium Vans, and Large Vans. With Vanstation, you can rest assured that your business needs will be met with precision. We value your time and understand the urgency of your business operations. That's why we offer same-day delivery, ensuring that you swiftly acquire the vans you require. No more waiting for weeks to receive your purchase – our commitment to efficiency keeps your business moving forward. Please share your experience with Vanstation. Your feedback is invaluable to us as we strive to continually improve our services for trade customers like you.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

312 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.7

All reviews

(312)

50 reviews in the last 12 months

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Rated 5 out of 5 stars

Great buy

Bought a van from this company, The service was great the guys helped me pick out the van from the yard as I was spoilt for choice.I am more than happy with this van and must say it drives as smooth as a car.

May 29, 2024
Unprompted review
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Rated 5 out of 5 stars

Fantastic team service

Vanstation vantastic service brought a van Sunday morning and it was delivered the same day great team service very honest and I am well and truly happy with my new van
Thank you

May 28, 2024
Unprompted review
Rated 1 out of 5 stars

Purchased a van online with delivery…

Purchased a van online with delivery stated number 1 injector fault when the vehicle got delivered it had a smashed windscreen the delivery driver called them to explain and they said it's sold as seen although not on description and also all 4 injectors require changing avoid like the plauge

May 12, 2024
Unprompted review
Rated 1 out of 5 stars

BEWARE

BEWARE
MONTY . Clueless

OFFERED ME 2 sprinters .
£11500 & 9500.

Agreed £21k ( 15 mins later ) And said can not offer needs to be £22000 for both of them.

Manager won’t call or come to phone .

Dont honour

BEWARE STAY AWAY

May 28, 2024
Unprompted review
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Rated 5 out of 5 stars

A great day in Earlswood

Had a great experience with Vanstation. They got me to come down when I sae a van I liked online. I had a lovely day in Earlswood and got the van of my dreams.

May 11, 2024
Unprompted review
Rated 5 out of 5 stars

VwVan…

Bought a T5 VW van from van station.Bought it a van conversion.The van turned out to be a great van.Must say staff was helpful and friendly.Recomended

May 6, 2024
Unprompted review
Rated 5 out of 5 stars

Great service from start to funish

Spotted a small Horsebox online for sale at Vanstation on Sunday morning. Messaged and phoned for info which was given with an invite to go over and view and have a coffee. Met William one of the sales team on arriving who took me to see it. Massive place with loads of vans and customers arriving all the time, but I wasn't rushed or pressured at all. Back to the office, had a friendly haggle, did a deal, paid a deposit and the truck was delivered on a trailer by Mick, great guy, on Tuesday afternoon, which saved me having to get someone to take me back over. Excellent service from William and Mick from start to finish. 100% recommended and I'll be going back later this year as I'll be after a small van

May 21, 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service from Darren he…

Great customer service from Darren he was really helpful and pointed me in the right direction for the van I purchased the description is perfect the van is in perfect condition start straight off the key never had a issue with the company the best around and would highly recommend purchasing from them

April 20, 2024
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Rated 5 out of 5 stars

Very happy with the service I have…

Very happy with the service I have received. I recently ran into some money and decided I would like a campervan. Saw one on the website I liked so I gave a call in, they gave me some information on the van and invited me down to come and have a look next day. Now I’m leaving with the campervan after paying a fair price, happy man!

May 15, 2024
Unprompted review
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Rated 5 out of 5 stars

A1 SERVICE… AGAIN!!

Second one I’ve had off these guys and yet again they came through with the goods! Really happy with the van, the service and care taken with my purchase. I couldn’t recommend these guys enough!

May 14, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

Chris arrived on time and was very courteous and polite. Before buying my van he made various checked to confirm I had described it correctly
He then checked I all the relevant paperwork and made immediate payment at the original value agreed direct to my bank.

From contact to collection was very fast

Thanks guys

Steve Purdy

May 14, 2024
Unprompted review
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Rated 5 out of 5 stars

Bought my sprinter van from vanstaion …

Bought my sprinter van from vanstaion extremely pleased with the vans performance and vanstations customer service I highly recommend vanstation the top notch no 1 place to buy your van. EXCELLENT THANKYOU GUYS

April 5, 2024
Unprompted review

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