Can't praise them enough. Very understanding and helpful. Every time I visit always greeted as an important customer even if I spending £5 or £100. No pushy sales blah blah just professional advice. G... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Amazing company, went above and beyond to help me get the vape juice and coils i wanted. I really can't recommend these people high enough. Very professional and customer focused from start to fi... See more
Company replied
Having been using Vapeology for all my vaping supplies for over five years, I can truly vouch for the consistent, superb service I have received .. the team of staff there are super friendly and defi... See more
Company replied
Great customer service from Kyle, he was very polite and helpful as well as giving me a lot of good information on my new device and an amazing deal on some vape juices. The shop itself has a chilled... See more
Company replied
Company details
Written by the company
Vapeology first opened in 2014 by owner Matthew Abercrombie. His mission was to find an alternative to smoking and to help as many people as possible quit by switching to vaping. In the early days, the media gave it a bad name, but as more testing by physicians has come about, like the Royal College of Physicians and being endorsed by the NHS, Vaping has come a long way in being the best cessation for quitting smoking. Vapeology has expanded massively, and due to customer support, we moved to a bigger store in 2019. We pride ourselves on our customer service and wouldn't be where we are today without our customers. The reviews we receive are truly heartwarming and fuel us to better ourselves every day. Thank you for all the reviews and support along the way. The vapeology family is forever growing.
Contact info
Vapeology, 2A New Street, ASHFORD, TN24 8UU, UNITED KINGDOM, TN24 8UU, Ashford, United Kingdom
- 08002118014
- info@vapeology.com
- www.vapeology.co.uk
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Vapeology
Thank you so much for the 5-star review, Kenneth. We genuinely appreciate your support.
Vapeology.
Excellent service and speedy delivery!
November 26, 2025
Reply from Vapeology
Thank you for the 5 star review, Mark. We really appreciate your feedback.
Vapeology.
Staff are very helpful and…
Staff are very helpful and knowledgeable and always have what your looking for
November 22, 2025
Reply from Vapeology
Thank you for the 5 star review, Peter. We are delighted that you are happy with your experience with us, appreciate you taking the time to support us.
Vapeology.
Always helpful
Always helpful, always knows what I like vape wise and will go the extra mile
November 23, 2025
Unprompted review
Reply from Vapeology
Thank you for the fantastic 5-star review, Emma. We really appreciate your support.
Vapeology.
Reply from Vapeology
Thank you for the 5-star review, Ely. We really appreciate your feedback.
Vapeology.
Great staff
Great staff, know what they're talking about and lovely chill environment
November 21, 2025
Unprompted review
Reply from Vapeology
Thank you for the 5-star review, Charlotte. We really appreciate you taking the time to support us.
Vapeology.
Great service...very knowledgeable…
Great service...very knowledgeable about products. Staff are always welcoming and very helpful....wouldn't go anywhere else.
November 10, 2025
Reply from Vapeology
Thank you so much for the 5-star review, Jennie. It really does mean a lot to us that every customer has a great experience with us, and that you always choose to shop with us is fantastic.
Vapeology.
Always amazing service
Always amazing service, super helpful and friendly. Knowledge about devices was very helpful and aided in my decision making process. Would never go anywhere else 🫶.
November 19, 2025
Unprompted review
Reply from Vapeology
Thank you for the fantastic 5-star review, Danielle. It really makes our day when we receive heartwarming comments about how we have made an impact on customers and helped them have the best experience with us. Thank you for always choosing to shop with us.
Vapeology.
Great customer service from Kyle
Great customer service from Kyle, he was very polite and helpful as well as giving me a lot of good information on my new device and an amazing deal on some vape juices. The shop itself has a chilled out atmosphere and seating was very helpful when setting up my new vape. Overall very good vibes.
November 17, 2025
Unprompted review
Reply from Vapeology
HI George, Thank you for the 5-star review. I know going to a vape shop without knowing what you need can be daunting, so being able to make you aware and share our knowledge of the products is one of our main customer service goals. I hope you got everything you needed, but there's no such thing as a silly question. Please don't hesitate to ask if you are unsure.
Vapeology
Damo
Damo, great customer service, very lovely and knows what he's talking about. The shop was incredibly inviting and very vibey, I love how there's seating that gives a welcoming community vibe, overall the staff are extremely kind!
November 19, 2025
Unprompted review
Reply from Vapeology
Thank you for the 5 Star review, Izzy. It's heartwarming to hear that you had a great experience when visiting our store and that Damo made your time in the store that much better.
Vapeology.
Reply from Vapeology
Hi Saule, I don't understand your bad review, mainly because you ordered a product from us on 15th November at 18:11 pm. We close the shop at 18:00 pm and it clearly states on the order page that orders will be processed 12 pm midday. Also, excluding weekends. I apologise for any confusion this has caused you, but as a small, independent, run business, we run the website from our store. You also failed age verification on the order, which we cannot process without any verification that you are not underage. We will be more than happy to help you if you would like to contact us via email info@vapeology.com or give the store a call. We have tried to contact you regarding your order and age verification.
Kind regards, Vapeology.
A huge huge scam all these reviews are…
A huge huge scam all these reviews are bots.. I made an order with them then when i sent the payment i got blocked. Do Not Bother .
October 29, 2025
Unprompted review
Reply from Vapeology
Hi Rianna, I'm sorry you feel this way.
I want to reach out to you and hopefully resolve any problems you have had. I assure you that we never block anyone, but if you fail age verification, you will need to provide ID, or your order will be refunded.
I have looked through our system, but can't find any purchases you made.
If you can send an email, we can have a conversation, and I will try to fix it if thats ok.
If you could please send us an email to info@vapeology.com
I would appreciate it.
Regards
Damien.
Delivered the correct order within 48…
Delivered the correct order within 48 hours of ordering, could not fault them.
October 23, 2025
Reply from Vapeology
Thank you for the outstanding review Dave , we are delighted to hear that our service is up to standard .
Friendly, knowledgeable staff, impeccable service
Having been using Vapeology for all my vaping supplies for over five years, I can truly vouch for the consistent, superb service I have received .. the team of staff there are super friendly and definitely Know Their Stuff! My most recent online order was placed and fulfilled within the hour. I shall remain a faithful customer of this tightly - run independent business!
⛤⛤⛤⛤⛤
October 4, 2025
Reply from Vapeology
Thank you for this truly heartwarming review, Linny. We really appreciate your support and being part of the Vapeology family.
Friendly
Friendly, helpful, and knowledgeable about their products. Excellent shopping experience. Highly recommend.
October 4, 2025
Reply from Vapeology
Thank you, Lee. We really appreciate the feedback
Got 4 nasty liq’s that were b.b.e…
Got 4 nasty liq’s that were b.b.e September. I received them end of sept so wasn’t happy and gave a 1* review. However I didn’t expect a refund or reply but fair play they’ve given me my money back so I’ll try them again as the delivery was fast and customer service spot on
October 1, 2025
Reply from Vapeology
We are incredibly sorry about this, David. I have emailed you regarding this. We will of course, refund the transaction and see to it that this is put right.
Apologies
Phil
Overall friendly environment
The staff were very helpful and knowledgeable about the products.
September 10, 2025
Reply from Vapeology
Thank you for your review, Mohammed. We do like to go above and beyond for our customers, so we appreciate the feedback.
There's no such thing as a silly question.
Reply from Vapeology
Thank you for your review, Jane. We appreciate you taking the time to support us.
Excellent service from start to finish
Excellent service from start to finish. Very quick delivery of my pods. 5 star service
September 16, 2025
Reply from Vapeology
Thank you for the outstanding review, Robert. I'm so glad you are happy with your experience with us. Your support is much appreciated.
The staff are all absolutely amazing 👍🏼
The staff are all absolutely amazing, couldn’t be more helpful or cheerful if they tried 🤩 it’s an absolute pleasure going in the Ashford branch, shame staff in other shops aren’t as cheerful as these guys 👍🏼🥳
September 4, 2025
Reply from Vapeology
Thank you for this truly heartwarming review, Mr. Bradley. I will pass this on to the boys; it will make their day. We really appreciate your support.
Thank you.
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