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VaporDNA Reviews 

16,138
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 328 reviews, reviewers overwhelmingly had a great experience with this company, expressing high satisfaction with their overall purchases. Customers frequently praise the extremely fast delivery times and the exceptionally wide variety of quality products available on the platform. People also appreciate the very affordable prices and the friendly support staff who are always ready to help with any questions. However, some customers also noted considerable frustrations regarding customer service handling when dealing with returns, refunds, and extra shipping fees. Reviewers mentioned receiving store credit instead of direct item replacements and being forced to pay repeated delivery charges for unexpected mistakes.

What people talk about most

Product

Customers report great satisfaction and appreciation regarding the product, highlighting the broad variety... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting the remarkably fast and... See more

Order

Customers consistently note ambiguous experiences with order fulfillment, reflecting a wide split in... See more

Price

Reviewers highlight positive aspects of price, noting that costs are extremely fair and much lower than local... See more

Customer service

Consumers find customer service to be positive, highlighting professional and timely assistance from staff... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It seemed to take a lil longer to receive my most recent order, even though I ordered during the week and before 3 o'clock with express shipping. Otherwise.. we've had no quality issues, no damage... See more

Rated 4 out of 5 stars

Everything I ordered was delivered correctly. Good communication. Could be quicker on the shipping. Would be better if different shipping options were available and a lot of places offer free shipping... See more

Rated 5 out of 5 stars

Phenomenal customer service and prices , even if there are issues DNA staff makes sure you’re satisfied with the purchase. I can’t see myself ever going to a competitor - in my eyes they don’t even ha... See more

Rated 5 out of 5 stars

I love VaporDNA!! They have very fast shipping. I never have to worry about not receiving my order so this is the one website I trust. And I love how when I’m adding items to my cart, I always get a t... See more


Company details

  1. #17 of 27 best companies in Electronic Cigarette Store
  2. #19 of 32 best companies in Tobacco Shop
  3. #23 of 35 best companies in Vaporizer Store

About VaporDNA

Written by the company

Welcome to VaporDNA.com! Founded in 2013, VaporDNA carries a HUGE selection of vape products at unbeatable prices. We will be your one stop shopping site for ALL your Disposable Vapes, Vape Juice, Vape Starter Kit, and Accessories needs. That is why we are your "Premium Online Vape Store!"

Why VaporDNA.com is your one stop Vape superstore:

  • We specialize in selling Disposable Vapes, Vape Starter Kits, Pod Systems, Mods, Vape Juice, and Accessories at the best deal possible.
  • We guarantee our products to be 100% authentic and fresh from the manufacture by giving you an industry leading 45 day return policy. (Please see our return policy for more detail)
  • We care about our customer, therefore we offer award-winning customer service. Our friendly and knowledgeable customer service team will answer any question you may have regarding our products and services.
  • We send out weekly newsletters to keep you up to date with the most current promotion we have so you can use the extra saving for something else.
  • ALL of our inventories are stored securely in our temperature controlled warehouse to ensure freshness.
  • Your privacy is our NO.1 priority. We never sell or share your personal information.

Our Missions:

  • Take care the customers to industry leading standards.
  • Provide the highest quality products possible.
  • Bring the best quality products at lowest possible prices.

We believe respect, trust, and sincerity are three most important factors that drive us successful. Come and shop with VaporDNA at VaporDNA.com. You will not be disappointed.

Shop online at: VaporDNA.com for the best selection from top tier brands like Geek Bar, Foger, and GeekVape.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

16K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 36% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(16,138)

330 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

What a great company

What a great company. The prices are the best with fast shipping. Selection is okay, since they sell out quickly....but other products are comparable.

I won't order or buy no body else!

March 25, 2026
Rated 1 out of 5 stars

Want a refund for the vape that didn’t…

Want a refund for the vape that didn’t work at all

March 25, 2026
VaporDNA logo

Reply from VaporDNA

We are sorry to hear about this issue. However, we can help! I do see that a customer service representative has responded to your email. Please check for our response or reach out again if needed. Our customer service team is ready to assist.

Rated 5 out of 5 stars

Extremely low prices

Extremely low prices compared to the vape stores where I live and other vape sites online. Plus they are usually always in stock but if they aren't they usually get them back in stock quickly and extremely low prices for the shipping! Awesome place to buy whatever kind of vape you want!!! I highly recommend this place.

March 25, 2026
Rated 5 out of 5 stars

I have ordered from VaporDNA back when…

I have ordered from VaporDNA back when building my own coils in. the kanthal wire days. Today I come for the variety of whatever vaping devices i’m thinking about. The great selection of everything is great !
shipping is fast and the prices very fair, i’ll keep coming back.

March 25, 2026
Rated 1 out of 5 stars

Twice i ordered top fill replacement…

Twice i ordered top fill replacement pods and received side fill. I was even told by customer service if it gets in my "cart" it is in stock. I was not refunded shipping costs or taxes yet I was told they had these in stock so I ordered and got the wrong ones again. False advertising and poor filling of orders. Will never buy from them again after 3 years of ordering.

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

Everything has arrived so quickly and…

Everything has arrived so quickly and they have the best products! I’ve loved everything I’ve bought. Thank you for helping me to keep my sanity while I’ve been out crying and looking for my lost cat.

February 23, 2026
Rated 3 out of 5 stars

If I get my stuff within a week and it…

If I get my stuff within a week and it all works I'll leave it at 3*'s, but I have to say that I'm disappointed already. It's been about 2 1/2 days since my order was paid for and confirmed and I'm just getting a tracking number but the post office hasn't received my package yet so it'll be another day until they get it. I'm debating on seeing if I can cancel and get my money back and spend $10 more dollars up the street for the 8 vapes I purchased. This is what I get for being cheap and trying to save a few dollars.

March 11, 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful experience! Great customer service and prices!

I recently ordered from Vapor DNA and when there was a problem with one of the items I ordered Gabby from the company reached out to me and went above and beyond to ensure I got what I ordered and I appreciated it VERY much!!! That kind of customer service isn’t the st common these days and that’s reason enough to continue giving them my business and recommending them to family and friends!!!

January 26, 2026

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