Good: Arrived after 2 weeks as promised. Lamp looks like advertised. Assembly instructions were clear enough. Downsides: Box was damaged and internal styrofoam completely shattered which mad... See more
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Product matches the pictures exactly. Simple installation, though the manual could be a little clearer. Overall very satisfied.
on delivery there was @ smashed glass balls Brocken & 6 lights was not working otherwise the lights look great
I could not make it work with dimmer. Had to change all the lamps, but I still had problems. I got in contact with Vaxlamp and they were very helpful in trying to solve the problem. We finally agreed... See more
Company replied
Company details
Written by the company
VAXLAMP is a trustworthy and useful store that specializes in selling room lights and room lamps. It is a professional lighting mall with a wide range of lighting products, including various types of chandeliers, pendant lights, floor lamps, wall lamps, table lamps, and more. Whether you are selecting the right lighting fixtures for your living room, bedroom, kitchen, or office, you can always find suitable products here.
Contact info
Room 1605, Ho King Commercial Centre, 2-16 Fa Yuen Street, Mongkok, Kowloon,, 999077, Hong Kong, China
- info@vaxlamp.com
- www.vaxlamp.com
4.0
Great
208 reviews
Replied to 88% of negative reviews
Typically replies within 1 week
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Very bad quality, dont buy here!
The candelier I ordered came with scratches and very low quality. It wasnt even assembled and I payed more than 200€ for it.
I got a refund in the end but it took quite a lot of emails forward and backwards.
Its just a scam, dont buy there!
September 23, 2024
Reply from VAXLAMP
Hi Sophia, we are sorry that the return process made you unhappy. The scratches were caused during transportation. We quickly agreed to a full refund for you after you provided the pictures as proof. The refund was delayed for 2 days due to a payment system problem, which we also reported to you. Anyway, we are really sorry for the unpleasant shopping experience you had.
Elegant lighting. Easy to assemble.
THE BAD - The Packaging - it comes in 2 boxes which I did not expect (mine did not come together) I thought I was missing parts, the styrofoam packaging is cheap and breaks apart such that the static beads are everwhere. Mine came without assembly instructions.
THE GOOD - Easy to assemble (somewhat intuitive). DO NOT LOSE THE SMALL WHITE PLASTIC MALE TO MALE connector between the FEMALE connector in the light and the FEMALE connector that comes up the pipe.
THE BEST - The customer service was very reponsive and surprising given China made product and shipping. I will buy other items from them!
October 4, 2024
Unprompted review
Complete nightmare
Product is coming from China which make returns/exchanges impossible because the return shipping is astronomical. That is not clearly written anywhere during the checkout/return process.
The product I received was not up to my standards and was completely cheap and flimsy looking. It was not well made at all.
Do me a favor and shop somewhere else!
September 15, 2024
Reply from VAXLAMP
Sorry that we cannot meet your expectation. Our contact page clearly states that we are from China.
We are happy to provide a full refund if the responsibility is on our side with return shipping cost on our side. You have raised different reasons for a full refund, for example, the size is too small, the material is not what you like (although the material is clearly stated on the product page). We have agreed that you can of course return them for a full refund if you simply don't like them. We also offer a very decent partial refund while you can keep them. But you don't want these solutions. We are sorry that this is not a happy shopping experience for you.
I disgraceful cannot contact vax lamp the email…
After some delay in shipment my lamp arrived
WOW what a beautiful lamp
Fabulous
October 10, 2024
Unprompted review
Reply from VAXLAMP
Hi Mr. Edwards, we also provide the online chat service if your emails are returned. For your feather lamp order, we're sorry for the shipment delay due to our long holiday last week. We have already pushed the courier and are sure the tracking record will be updated very soon.
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This lamp is better than I expected…wow
This lamp is better than I expected it’s such a WOW factor
September 10, 2024
No quibble returns
We ordered a Lamp from these guys which ultimately didn’t fit into our home. We returned it and got the refund straight away. No problems.
August 15, 2024
Unprompted review
Poor Design of An Attractive Light Fixture
We wanted a light fixture that had a MCM vibe, as well as one that had a swing-arm that we could use to adjust the lamp over our kitchen table, while not interfering with our skylights. Unfortunately, the arm of the lamp is not sturdy/strong enough to support the lamp. We will be returning it.
August 30, 2024
Reply from VAXLAMP
Hi Cynthia, sorry about it. We contacted you by email to ask for the video so that we can clearly understand the issue and help you out. So far, we have not heard from you. Please reply to our email so that we can work out the best solution.
Here I really had the best customer…
Here I really had the best customer service ever. I ask a question and get an immediate answer and what I wanted is resolved immediately.
September 11, 2024
Unprompted review
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Very pleased with Lamp wasnt sure about…
Very pleased with Lamp wasnt sure about which colour to choose and customer services kindly sent me photosx
August 19, 2024
Beautiful Lights, Good Experience
I ordered two lights for our bathroom remodel. Before placing the order, when my contractor had questions, I reached out to Cathy in customer support and she went above and beyond to answer the questions. I then ordered the lights and unfortunately, they were damaged in the shipping process. Cathy was a pleasure to work with and handled the damage issue in a prompt and very satisfactory manner. I would definitely work with Vaxlamp again!
August 13, 2024
Unprompted review
This company ship lights from China and…
Very responsive to an issues caused by my own error. Helped me find a resolution which was fair to both parties. Thank you!!
July 29, 2024
Beautiful light fixture and shipping…
Beautiful light fixture and shipping was quick and easy.
I wish the fixture was dimmable
July 29, 2024
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Feedback
The product was delivered on time and worked as expected. The addition of a handy remote was useful, but no instructions on what effect the buttons did without trial and error. Other than that, the overall experience was very good.
July 26, 2024
Product was delivered promptly
Product was delivered promptly. It is exactly as described. Chat service provided pdf instruction for remote.
July 20, 2024
Received a customs charge!
Received a customs charge and the quality of the product wasn’t as expected.
July 20, 2024
Reply from VAXLAMP
Hi Edward, our service team will follow up with you later on.
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good communication, very quick delivery
good communication, very quick delivery, quality of lamp seems ok, because of delivery direct from China import duties should be more explained
June 23, 2024
Inaccurate color description
The colors shown on the website are not a true match to the color of the product. And when you are trying to match decor, this is a critical component. I notified vaxlamp and they were very considerate and helpful. Just so you know, the yellow is a pale yellow, what looks like geen is actually light blue and the orange was more of a pink. Very cool light, just wrong colors...hopefully they will update the website with a better color match to the actual. I would definitely buy it if it suited my decor. The white version and white and (green? ) versions would be pretty neat. Can't give 5 stars, but it is a cool lamp.
June 28, 2024
Very good customer service
Very good customer service!
Lamps are great, everything is fine
June 26, 2024
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